Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Bryan Lema

Summary

Senior-level IT Executive with 7 years of complex program management and product development experience to support IT operations. Background in successful IT implementation and presentation to key stakeholders. Successfully coordinates project work to mitigate risks and solve technical issues while providing IT budget oversight.


People person, 4 languages control, Mentorship and Leader nature.

Overview

7
7
years of professional experience
1
1
Certification

Work History

ICT Configuration Management Officer

HP
03.2019 - Current
  • Configuration Management: Over 5 years of hands-on experience managing and optimizing configuration and asset management processes. Skilled in maintaining accurate and reliable data to support IT operations.
  • ServiceNow Expertise: Extensive experience with ServiceNow, leveraging its capabilities to enhance IT service delivery and management. Proficient in customizing and integrating ServiceNow to meet organizational needs.
  • ITIL Process Management: Certified in ITIL Foundations with a deep understanding of
    ITIL processes. Experienced as a process owner, driving improvements and ensuring adherence to best practices.
  • Service Management Implementation: Successful in establishing and implementing service management frameworks and practices that align with business objectives.
    Adept at designing workflows and processes that improve efficiency and service quality.
  • Continuous Improvement: Strong focus on identifying and implementing continuous improvement initiatives. Proven ability to enhance processes and systems, leading to increased efficiency and reduced downtime.
  • Attention to Detail: Meticulous in all aspects of configuration management, ensuring data integrity and reliability. Skilled in conducting thorough audits and maintaining comprehensive documentation.
  • Team Collaboration: Effective team player with a track record of fostering a collaborative environment. Strong interpersonal skills to build and maintain relationships with key stakeholders.
  • Leadership and People Management: Demonstrated leadership abilities, with experience managing teams and guiding them towards achieving excellence. Skilled in mentoring and developing team members to enhance their performance.

ICT Configuration Management Coordinator

Department For Digital, Culture, Media And Sport
03.2017 - 01.2019
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.

Education

Bachelor of Science - Computer Science

University of Surrey, UK
Stag Hill, University Campus, Guildford Uk
07.2018

Skills

Configuration Management

IT Service Management

ITIL Certification/Experience

Attention to detail

Leadership Nature and Team collaboration

Strategic Planning

Extensive Expertise

4 Language Control (English, Spanish, Portuguese, Catalan)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Native or Bilingual
Catalan
Native or Bilingual

Certification

  • CBC - Certified Business Consultant. Online 6 months course, Harvard Business Online Course

Timeline

ICT Configuration Management Officer

HP
03.2019 - Current

ICT Configuration Management Coordinator

Department For Digital, Culture, Media And Sport
03.2017 - 01.2019

Bachelor of Science - Computer Science

University of Surrey, UK

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Bryan Lema