Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Catering- National Process and Product Innovator
Regis Aged Care
02.2023 - Current
Design recipes in collaboration with Multi stakeholders Nationally
Generated innovative ideas by actively participating in brainstorming sessions and collaborating with cross-functional teams.
Developed new products and services by conducting extensive market research and Resident's feedback analysis.
Established strategic partnerships with industry leaders, fostering collaboration and resource sharing.
Led a multidisciplinary team of professionals, driving progress towards project milestones and goals.
Introduce Innovative solutions such as Digitalise Catering for Food Safety and Dietary requirement to improve the Residents dining experiences-Project ongoing FY24
Embracing Sustainability such as waste management,energy efficiency and carbon footprint.
Introduce and analyse future trending food and Innovative equipment such as Combi Ovens,food transporter and Bain Marie's to improve the Dining Experience.
Collaborate with designing detailed new and revamp kitchen layouts for our Residential Homes .
Manage Food Costing and implement strategies to minimise food waste.
Create Training processes for Chefs and Regional Managers.
Support and assist General Manager to achieve result
Defined clear targets and objectives and communicated to other team members.
Managed multiple projects effectively in demanding environment with tight deadlines.
Performed quality control procedures on equipment and materials.
Implemented safety and accident prevention programs for each project.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Performed visual assessment of products to evaluate conformance with quality standards.
Conducted training and change management processes to improve operations.
Developed standard operating procedures and document workflows for current and future process steps.
Identified inefficiencies in existing processes, and tracked performance following implementation of
Directed training and retraining of employees to boost performance and enhance business results.
Delivered training for staff development, change management and materials, process and technical controls.
Met with clients to outline desired goals and prepared quotes for overall catering costs.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Verified prepared food met standards for quality and quantity before serving to consumers.
Built relationships with vendors to negotiate ideal terms for purchases.
Set up and negotiated contracts to obtain favourable pricing and delivery structures.
Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
Planned, designed, and scheduled phases for large projects.
Developed and initiated projects, managed costs, and monitored performance.
Developed and implemented strategic project plans to meet business objectives.
Championed sustainability and environmentally friendly practices within the organization through implementation of green technologies and waste reduction measures.
Regional Catering Manager -Victoria
Regis Aged Care
10.2020 - Current
Managed 15 Facilities across Victoria Compliances,Audits ,Food and Beverages
Offered friendly and efficient service to customers, handled challenging situations with ease.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Created plans and communicated deadlines to complete projects on time.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Increased customer satisfaction by resolving issues.
Improved operations through consistent hard work and dedication.
Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Learned new skills and applied to daily tasks to improve efficiency and productivity.
Prepared variety of different written communications, reports and documents.
Led projects and analyzed data to identify opportunities for improvement.
Acting Vocational Service Manager -
Ravenhall Correctional Centre
03.2019 - 08.2019
Worked with senior case managers to coordinate team development activities and trainings.
Conducted community workshops to promote different programs and educate public on available services.
Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
Referred families to shelters, legal resources and educational programs.
Drove operational improvements which resulted in savings and improved profit margins.
Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
Collaborated with vendors, suppliers and transport carriers.
Participated in team-building activities to enhance working relationships
Hospitality /Housekeeping Service Manager
Ravenhall Corectional Centre -GEO Group Australia
08.2017 - 10.2020
Managing team of 25 staff and 600 inmates in both Bakery and Catering.
Manage Food & Beverage budget of $ 30 millions annually.
Successfully achieved and implemented ISO 22000 and HACCP.
Running highest Prisoners employment within Correction Victoria.
Developing training plan for both staff and inmates.
Good networking and relationship with food suppliers across Victoria.
Recruiting and performance managing of staff.
Developing Menu's and managing special diets.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Developed team communications and information for Directors meetings.
Drove operational improvements which resulted in savings and improved profit margins.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Gained strong leadership skills by managing projects from start to finish.
Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Catering Manager
GEELONGS CATS FOOTBALL CLUB -SIMMOND STADIUM
03.2016 - 08.2017
Helped general management develop prices based on inventory costs and portion sizes.
Managed employees throughout preparation and service of 6000 meals per match day.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Coordinated and organized all restaurant inventory.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Motivated staff to perform at peak efficiency and quality.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Investigated and integrated enhanced service and team management strategies to boost business profits.
Area Operations Manager -Hospitality -TLC Age Care
Sodexo Australia
12.2014 - 03.2016
Established and administered annual budget with effective controls to prevent overages, minimise burn rate and support sustainability objectives.
Exceeded both quarterly and annual sales goals.
Determined facility, services and staffing needs to establish framework for successful event execution.
Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
Organised corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
Utilised hospitality associations, business journals and Internet resources to obtain current industry knowledge.
Supervised site investigations, reported issues and escalated those that required further assistance.
Planned marketing initiatives and leveraged referral network to promote business development.
Performed forecasting to identify necessary changes for supply chain business.
Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
Monitored and maintained cleanliness, sanitation, and organisation of assigned station and service areas.
Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues
Hospitality & Food Safety Manager
BHP -Mining
10.2013 - 12.2014
Maintain wage costs within club guideline and customer spending above agreed figures.
Approves requisition of products and other necessary food supplies.
Develops standard recipes and techniques for food preparation and presentation which help to assure consistently high quality and to minimize food costs; exercises portion control for all items served and assists in establishing menu selling prices.
Prepares necessary data for applicable parts of budget; projects annual food, labor and other costs and monitors actual financial results; takes corrective action as necessary to help assure that financial goals are met.
Ensures proper staffing for maximum productivity and high standards of quality; controls food and payroll costs to achieve maximum profitability.
In conjunction with F&B management team, assist in maintaining a high level of service principles in accordance with established standards.
Met with clients to outline desired goals and prepared quotes for overall catering costs.
Worked with chefs to plan menus according to client needs and budgets.
Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services
Hospitality & Catering Manager
Compass Group Ltd
08.2012 - 10.2013
Consistently maintain awareness of budgets when planning menus, providing costing of menus and using regional specialties and best vendor.
Provide guidance to catering staff on service and portion control, ensuring that all food is safe and served at appropriate temperature.
Provide meals that take into account diversity of nationalities and beliefs at Academy, and special dietary requirements such as vegetarian meals.
Plan, write, and communicate roster to ensure adequate kitchen staffing throughout year, obtaining buy-in of staff to these schedules.
Check volume and quality of meal production, and adjust roster and kitchen flow.
Train staff to reach higher and better standards and develop own personal skills and training levels.
Establish, maintain and develop relationships with key vendors to ensure effective food purchasing within budget.
Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 5 % food waste reduction.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Implemented a preventative maintenance program for guest rooms that resulted in fewer service requests from guests during their stays.
Corporate Executive Chef
Premier Inn Hotel
08.2009 - 08.2012
Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
Planned promotional menu additions based on seasonal pricing and product availability.
Interacted with guests to obtain feedback on product quality and service levels.
Coordinated employee schedules and developed staff teams to boost productivity.
Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
Trained and managed kitchen personnel and supervised related culinary activity.
Participated in food tastings and taste tests.
Implemented successful cross-marketing strategies such as food and wine pairings.
Navy Chef Manager/Hospitality Logistic
Royal Navy UK -Navy
01.2005 - 07.2009
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
Monitored line processes to maintain consistency in quality, quantity and presentation.
Maintained well-organized mise en place to keep work efficient and consistent.
Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
Created recipes and prepared advanced dishes.
Hired, managed and trained kitchen staff.
Planned promotional menu additions based on seasonal pricing and product availability.
Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
Streamlined kitchen operations for increased efficiency and reduced food waste through effective inventory management.
Implemented strict adherence to food safety regulations, ensuring the consistent delivery of safe and delicious meals.
Fine Dining - Executive Sous Chef
Chez Ruffet Restaurant
01.2004 - 01.2005
Cultivated positive relationships with vendors to source best ingredients at best prices.
Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
Maintained well-organized mise en place to keep work efficient and consistent.
Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
Established and updated staff schedules and assignments to optimize coverage of peak times.
Developed full, tasting, and special events menus to meet all establishment needs and maintain strong customer levels.
Acted as head chef when required to maintain continuity of service and quality.
Disciplined and dedicated to meeting high-quality standards.
Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
Produced innovative menu offerings to promote company awareness and customer satisfaction
Developed full, tasting and special events menus to meet establishment needs and maintain strong customer levels
Education
Bachelor of Hospitality & Business Management - Catering & Hospitality
University Of Bournemouth
Bournemouth
04.2006
Advance Diploma in Professional Hospitality -
University Of Bournemouth
Bournemouth
04.2005
Level IV in Business Management - Business Management
Westover College
Bournemouth
06.2002
Skills
Operational leadership
Budgeting
Quality assurance
Foodservice Staff Management
Food Safety Management
Documentation and reporting
Managerial Finance
Contract Management
HACCP Qualify & ISO 22000
Internal & External Audits
Accreditation
Managing Multiple Facilities
Change Management
Procurement & Supply Chain
Additional Information
Nationality :British/Australian
Fluent in English & French
Full Driving License: UK, VIC
Forklift License
Working with Children check -1282096A-02
Clean Police Check
Certification
First Aid/CPR Certified
Building Team Performance -Australian Institute of Management
Leading with Emotional intelligence-Australian Institute of Management
Certificate IV in Training & Assessment -Ongoing
Forklift License
Certificate in Risk Assessment
Level 3 in Health & Safety
HACCP Implementation
Timeline
Catering- National Process and Product Innovator
Regis Aged Care
02.2023 - Current
Regional Catering Manager -Victoria
Regis Aged Care
10.2020 - Current
Acting Vocational Service Manager -
Ravenhall Correctional Centre
03.2019 - 08.2019
Hospitality /Housekeeping Service Manager
Ravenhall Corectional Centre -GEO Group Australia
08.2017 - 10.2020
Catering Manager
GEELONGS CATS FOOTBALL CLUB -SIMMOND STADIUM
03.2016 - 08.2017
Area Operations Manager -Hospitality -TLC Age Care
Sodexo Australia
12.2014 - 03.2016
Hospitality & Food Safety Manager
BHP -Mining
10.2013 - 12.2014
Hospitality & Catering Manager
Compass Group Ltd
08.2012 - 10.2013
Corporate Executive Chef
Premier Inn Hotel
08.2009 - 08.2012
Navy Chef Manager/Hospitality Logistic
Royal Navy UK -Navy
01.2005 - 07.2009
Fine Dining - Executive Sous Chef
Chez Ruffet Restaurant
01.2004 - 01.2005
Bachelor of Hospitality & Business Management - Catering & Hospitality
University Of Bournemouth
Advance Diploma in Professional Hospitality -
University Of Bournemouth
Level IV in Business Management - Business Management