Bryan Tabada

• Provide personalised customer support for clients seeking vehicles on a rent-to-own or rental basis
• Stay informed on the latest advancements in vehicle technology across various manufacturers and systems, including internal combustion engines, hybrids, and electric vehicles
• Support onboarding processes and manage day-to-day team operations
• Facilitate sales networking and follow-ups to ensure customer satisfaction and retention

• Lead monthly and quarterly client meetings, ensuring alignment of services with client needs
• Maintain strong client relationships to identify and resolve service challenges
• Oversee the management of mobile fleets for national and international clients

• Trained and developed team members, ensuring high-quality performance and customer service
• Handled escalations and non-standard requests, improving team efficiency
• Conducted quality assurance reports and led regular team meetings
• Coached new team members on service techniques and provided scoring through quality assurance

• Provided first-level support to corporate clients via phone, email, and live chat
• Produced detailed fleet reports for enterprise customers, enhancing service delivery
• Kept up-to-date with emerging technologies and industry trends
• Managed high call volume while maintaining a courteous and professional demeanour

• Developed lesson plans for individual students, reinforcing music theory and vocal techniques
• Prepared students for performances, exams, and assessments
• Utilised technology such as recording devices to analyse student performances and provide targeted feedback

under Arax Mansourian

under Ronan Ferrer