Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Bryan Yoon

North Ryde

Summary

Dynamic professional with a proven track record at Commonwealth Bank, adept in delivering consistent business outcomes and exceptional customer service for clients to achieve their financial goals. Excelled in resolving complex banking enquires and customer complaints with attention to detail and a risk mindset. Demonstrates empathy, enhancing client relations and leadership qualities to achieve operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

2iC｜Customer Banking Specialist

Commonwealth Bank of Australia, CBA
05.2022 - Current
  • Demonstrated the core values of care, courage and commitment receiving the Q3 FY Values Award and an invitation to the Sydney Region's Quarterly Values Recognition Dinner with the General Manager.
  • Delivered excellent business outcomes, achieving above expectation in FY24 Annual Performance Review and achieved 115% NPS for FY24 as a branch.
  • Attended the Home Buying Academy as an observer, completing the full 2 week course.
  • Completed the Inspire and Lead program, building fundamental leadership skills to set a strong example to peers as the 2iC.
  • Built strong rapport with the local community of Lidcombe in achieving their financial goals with home lending as a focus, supporting our Diamond lender and leading the team with OM referrals and home loan maintenance, e.g. pricing, switching, offset account setup and discharge forms.

Customer Service Representative

Australian Shopping Network Pty Ltd T/A Openshop
12.2019 - 09.2021
  • Achieved KPIs with the best sales record in the department and lowest call failure rate.
  • Resolved customer complaints with empathy, resulting in high customer retention and repeat business.
  • Proficient in collaborating with other departments, e.g. coordinating with logistics department to expedite shipping under urgent circumstances.
  • Handled escalated calls effectively, finding satisfactory resolutions for both clients and company.

Education

Bachelor of Design Computing - Attended 2019-2021

University of Sydney
Sydney, NSW

Skills

  • Written/Verbal communication

  • Leadership

  • Branch operations

  • Customer relationship management

  • Bank products & services

  • Teamwork and collaboration

  • Time management

  • Problem-solving

  • Bilingual in Korean

  • Attention to detail

Languages

English
Native or Bilingual
Korean
Full Professional

Certification

Certificate III in Financial Services

Timeline

2iC｜Customer Banking Specialist

Commonwealth Bank of Australia, CBA
05.2022 - Current

Customer Service Representative

Australian Shopping Network Pty Ltd T/A Openshop
12.2019 - 09.2021

Bachelor of Design Computing - Attended 2019-2021

University of Sydney

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