Bryan Yoon
North Ryde
Summary
Dynamic professional with a proven track record at Commonwealth Bank, adept in delivering consistent business outcomes and exceptional customer service for clients to achieve their financial goals. Excelled in resolving complex banking enquires and customer complaints with attention to detail and a risk mindset. Demonstrates empathy, enhancing client relations and leadership qualities to achieve operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
2iC｜Customer Banking Specialist
Commonwealth Bank of Australia, CBA
05.2022 - Current
- Demonstrated the core values of care, courage and commitment receiving the Q3 FY Values Award and an invitation to the Sydney Region's Quarterly Values Recognition Dinner with the General Manager.
- Delivered excellent business outcomes, achieving above expectation in FY24 Annual Performance Review and achieved 115% NPS for FY24 as a branch.
- Attended the Home Buying Academy as an observer, completing the full 2 week course.
- Completed the Inspire and Lead program, building fundamental leadership skills to set a strong example to peers as the 2iC.
- Built strong rapport with the local community of Lidcombe in achieving their financial goals with home lending as a focus, supporting our Diamond lender and leading the team with OM referrals and home loan maintenance, e.g. pricing, switching, offset account setup and discharge forms.
Customer Service Representative
Australian Shopping Network Pty Ltd T/A Openshop
12.2019 - 09.2021
- Achieved KPIs with the best sales record in the department and lowest call failure rate.
- Resolved customer complaints with empathy, resulting in high customer retention and repeat business.
- Proficient in collaborating with other departments, e.g. coordinating with logistics department to expedite shipping under urgent circumstances.
- Handled escalated calls effectively, finding satisfactory resolutions for both clients and company.
Education
Bachelor of Design Computing - Attended 2019-2021
University of Sydney
Sydney, NSWSkills
- Written/Verbal communication
- Leadership
- Branch operations
- Customer relationship management
- Bank products & services
- Teamwork and collaboration
- Time management
- Problem-solving
- Bilingual in Korean
- Attention to detail
Languages
English
Native or Bilingual
Korean
Full Professional
Certification
Certificate III in Financial Services
Timeline
2iC｜Customer Banking Specialist
Commonwealth Bank of Australia, CBA
05.2022 - Current
Customer Service Representative
Australian Shopping Network Pty Ltd T/A Openshop
12.2019 - 09.2021
Bachelor of Design Computing - Attended 2019-2021
University of Sydney
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