Bryana Baker
Kedron,QLD
Summary
Professional in hospitality industry, dedicated to grow in management roles. Extensive experience in overseeing multiple outlet operations and collaborating with teams to provide memorable and authentic experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Outlets Manager
Accor Hotels
11.2023 - Current
- Liaised with Sales and Marketing teams to develop monthly cocktail promotions
- Supported Management teams in achieving financial goals through budgeting, forecasting, and expense tracking efforts.
- Collaborated with the Outlet Manager to develop and implement new policies and procedures for improved operational efficiency.
- Managed purchasing of bar operations and collaborated with management teams to enhance product offerings.
- Supported professional development of team members at all levels and assisted with recruitment and training for restaurant, bar and in room dining
- Implemented employee mentoring programs for a smooth and positive transition into operations
- Maintained staff schedules, taking into account team priorities, event traffic and individual strengths
- Completed monthly stocktake of all F&B outlets
- Curated lasting relationships with guests and facilitated to each individuals needs and preferences
FOH Manager/Waiter/Bartender
Wooden Horse Restaurant And Bar
09.2022 - Current
- Established team priorities and monitored staff performance, providing feedback on methods for improvement and motivation
- Maintained effective supply levels by monitoring and reordering food and beverage stock and dry goods, whilst keeping within the most sustainable budget
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Edited POS system settings in preparation for service to place orders and manage bills
- Managed small and large function bookings by organising payments, arranging dining set up, discussing banquet and a la carte options and maintaining clear communication with the customer through phone and email
- Maintained thorough food and wine menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Completed opening and closing duties, such as bar preparation, ensuring all areas are cleaned to a high standard, and finalising end of day summaries.
- Maintained a high level of uniform presentation and personal hygiene
Shop Assistant
Bite Rite Yamba
02.2021 - 01.2022
- Carried out food preparation before opening hours, strictly following food health and safety guidelines to prevent cross-contamination and maintain a tidy work area
- Helped managers with daily checklists and last-minute requirements.
- Prevented food spoilage by monitoring dates and temperatures, rotating stock, and following proper storage procedures.
- Formed close relationships with customers by being personable and remembering regular orders, achieving loyalty and trust towards the business
Shop Assistant
The Bake House Yamba
03.2017 - 02.2020
- Arranged bakery displays to showcase baked goods, cakes, and pies to be visually appealing for optimal sales
- Checked food temperature and rotated products to verify freshness and avoid spoilage.
- Monitored display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked
- Placed custom cake orders by understanding the customers needs and communicating details to the chefs
Education
Science
Griffith University
01-2022
Skills
- Conflict and Complaint Resolution
- Training and Development
- POS and Micros Systems Operations
- Purchasing Management
- Team Leadership
- Customer Retention
Certification
Responsible Service of Alcohol - QLD 2023
Responsible Conduct of Gambling - NSW 2021
Timeline
Assistant Outlets Manager
Accor Hotels
11.2023 - Current
FOH Manager/Waiter/Bartender
Wooden Horse Restaurant And Bar
09.2022 - Current
Shop Assistant
Bite Rite Yamba
02.2021 - 01.2022
Shop Assistant
The Bake House Yamba
03.2017 - 02.2020
Responsible Service of Alcohol - QLD 2023
Responsible Conduct of Gambling - NSW 2021
Science
Griffith University
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