Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Bryanna Montgomery

Strathpine,QLD

Summary

I am a committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. I am knowledgeable about dispatch procedures and policies within Queensland Ambulance Service and Retrieval Services Queensland. I am both a qualified Emergency Medical Dispatcher dispatching local ambulances as well as a qualified Emergency Medical Dispatcher within Retrieval Services Queensland and the dispatch and logistical coordination of tasking and planning the use of aeromedical assets and their teams. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals. With belief my skills would be transferable into other arenas within the Health Sector.

Overview

14
14
years of professional experience

Work History

RSQ Emergency Medical Dispatcher

Queensland Ambulance Service
12.2023 - Current
  • Coordinating the Retrieval of patients from Emergency Situations utilising both Helicopters and Fixed Wing Aeromedical Assets throughout the entire state of Queensland
  • Facilitating communication between Queensland Ambulance Services Operational Supervisors/ Clinical Deployment Supervisor and the Medical Coordinators and Clinical Nurse of Retrieval Services Queensland
  • Coordinating the Retrieval and transfer of patients in non-emergent situations including moving them to higher acuity hospitals or step down facilities for the patient to receive the specialist care as well as returning them closer to their home.
  • Geographic knowledge of the state
  • Knowledge of different facilities capabilities
  • Knowledge of the different clinical requirements of patients and the various aircrafts abilities to accommodate those requirements
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.

Emergency Medical Dispatcher

Queensland Ambulance Service
01.2022 - Current
  • Participated in community outreach programs related to public safety awareness, strengthening ties between the organization and local residents.
  • Reduced errors in call handling through continuous training and adherence to best practices in emergency communication.
  • Deescalated potentially volatile situations between callers and first responders through skilled mediation techniques when necessary.
  • Provided compassionate support to callers in distress, offering reassurance while obtaining critical information needed for proper resource allocation.
  • Assisted in the development of departmental policies and procedures to ensure compliance with industry standards and regulations.
  • Kept up-to-date on local geography, landmarks, and roadways to provide accurate directions to responding units in realtime.
  • Collaborated with other emergency service providers for coordinated response efforts during major incidents.
  • Facilitated the dispatch of appropriate resources during mass casualty incidents by effectively triaging incoming calls and prioritizing response efforts.
  • Improved emergency response times by efficiently prioritizing and dispatching medical resources to incidents.
  • Maintained a high level of situational awareness throughout each shift, keeping colleagues informed of ongoing incidents and potential impacts on resource availability.
  • Assisted callers in emergency situations with appropriate information and support.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

Event Medic

EMT Medical Services
01.2021 - 03.2022
  • Managed medical supply inventory, ensuring the availability of necessary equipment and medications for optimal patient care.
  • Maintained accurate medical records, ensuring timely access to vital information for informed decision-making in patient care.
  • Facilitated smooth transitions between departments during hospital transfers, minimizing potential disruptions in ongoing treatments or evaluations.
  • Collaborated with other healthcare professionals to provide quality patient care.
  • Maintained a safe and hygienic work environment by adhering to infection control guidelines and implementing appropriate preventive measures.
  • Enhanced emergency response capabilities by maintaining up-to-date knowledge of medical procedures and protocols for various situations.
  • Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
  • Administered first-aid treatment to reduce pain and minimize risk of complications.
  • Mentored junior staff members, sharing expertise in best practices for patient care and emergency response techniques.

Patient Transport Officer

EMT Medical Services
01.2021 - 03.2022
  • Adhered to strict confidentiality policies when handling sensitive medical information related to patient diagnoses, treatments, and personal details.
  • Ensured patient safety by strictly adhering to infection control and transport procedures.
  • Participated in ongoing training sessions to stay up-to-date on best practices for safe patient handling techniques.
  • Assisted in lifting and transferring patients using proper body mechanics, minimizing injury risk for both patients and staff members.
  • Navigated complex hospital layouts effectively, minimizing wait times for patients during transfers between departments or units.
  • Developed strong rapport with diverse groups of patients from varying cultural backgrounds through empathetic listening skills and genuine compassion.
  • Provided emotional support for patients and their families during the transportation process, creating a positive experience.
  • Conducted thorough equipment checks before each shift, ensuring proper functioning of transport devices such as gurneys and wheelchairs.
  • Assisted in the training of new Patient Transport Officers by sharing knowledge and providing guidance on best practices for patient care.

Home Manager/ Full Time Mother/ Student

.
01.2014 - Current
  • Oversaw home inventory of supplies
  • Meal planning and preparation accommodating individual needs while promoting healthy eating habits among the family.
  • Managed financial aspects of the home, including budgeting and expense tracking.
  • Managed the home for 3 children

Administration and Customer Service Officer

Bramble Bay Bowls and Recreation Club
01.2013 - 01.2014
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Managed cash register transactions accurately, ensuring proper handling of payments and tips.
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Adhered to alcohol policies and procedures and complied with local and state laws.

Food and Beverage Attendant

Redcliffe RSL
01.2013 - 01.2013
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.

Crew Trainer

McDonalds
01.2010 - 01.2012
  • Trained other employees in customer service, food safety, and performance requirements.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Maintained current knowledge of all team position requirements.
  • Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
  • Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.

Education

Certificate IV - Ambulance Communications

Queensland Ambulance Service
Woolloongabba, QLD
05.2023

Certificate III - Ambulance Communications

Queensland Ambulance Service
Woolloongabba, QLD
09.2022

Certificate IV - Health Care

Australian Paramedical College
Burleigh Heads, QLD
12.2021

Diploma of Paramedical Science - Paramedicine

Australian Paramedical College
Burleigh Heads, QLD
12.2021

First Aid and CPR Certificate -

St John Ambulance
01.2020

Certificate 3 Retail -

McDonalds Australia Limited
01.2011

Year 12 -

Grace Lutheran College
01.2010

Skills

  • Quick Learner
  • Patience and Calmness
  • Stress Tolerance
  • Accuracy and Precision
  • Teamwork and Collaboration
  • Problem-Solving
  • Works Well Under Pressure
  • Critical Thinking
  • Emergency Medical Instruction
  • Computer Skills
  • Active Listening
  • Information documentation

Volunteer Experience

  • On Trend Hair and Beauty, Cleaning, Rinsing clients hair, Receptionist
  • Kurbingui Youth Development, Event set up and pack up, Fundraising, Helping the Elders, Filing, Food preparation

References

  • Kristle Amos

Queensland Ambulance Service

 Professional Reference

0413 210 822

  • Rhianne Cameron

Queensland Ambulance Service 

Professional Reference

0478 734 493

  • Rebecca Coulson

 Northern Region Field Coach, Ego Pharmaceuticals  

 Personal Reference

 0404 647 878

  • Danielle Matthews

 On Trend Hair and Beauty

 Owner and Operator

 Professional Reference

 0466 375 669

Timeline

RSQ Emergency Medical Dispatcher

Queensland Ambulance Service
12.2023 - Current

Emergency Medical Dispatcher

Queensland Ambulance Service
01.2022 - Current

Event Medic

EMT Medical Services
01.2021 - 03.2022

Patient Transport Officer

EMT Medical Services
01.2021 - 03.2022

Home Manager/ Full Time Mother/ Student

.
01.2014 - Current

Administration and Customer Service Officer

Bramble Bay Bowls and Recreation Club
01.2013 - 01.2014

Food and Beverage Attendant

Redcliffe RSL
01.2013 - 01.2013

Crew Trainer

McDonalds
01.2010 - 01.2012

Certificate IV - Ambulance Communications

Queensland Ambulance Service

Certificate III - Ambulance Communications

Queensland Ambulance Service

Certificate IV - Health Care

Australian Paramedical College

Diploma of Paramedical Science - Paramedicine

Australian Paramedical College

First Aid and CPR Certificate -

St John Ambulance

Certificate 3 Retail -

McDonalds Australia Limited

Year 12 -

Grace Lutheran College

Similar Profiles

CREATE PROFILE
Bryanna Montgomery