Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Sports
Referees
Timeline
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Bryce Aird

Kangaroo Point,QLD

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the education industry looking to expand industry skillsets. Solid team player with proven skills in customer service and back of house roles. Motivated to maintain customer satisfaction and contribute to company and personal success. Specialize in information systems and process optimization. Articulate, energetic and results-oriented with a passion for personal growth, developing relationships and cultivating long term partnerships.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Educator

Indooroopilly After School Care
Indooroopilly, QLD
03.2016 - Current
  • Built relationships and communicated with parents to provide best learning environment for children and staff.
  • Collaborated with adults and children to provide safe and educational experience.
  • Developed and implemented engaging lesson plans to keep learner attention.
  • Telephony work between multidisciplinary education teams and external sites including inbound and outbound calls.
  • Involved in site management purchasing, including food, general equipment and supplies.
  • Logged reports, incidence reports and other documents into local digital database.
  • Answered questions about policies and addressed customer concerns in person and through telephony.

Education

Bachelor of Business & Bachelor of Information Tec - Accounting And Computer Science

Queensland University of Technology
Brisbane, QLD
11.2023

Skills

  • Group and Individual Instruction
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Order Processing
  • Issue and Complaint Resolution
  • Policy and Procedure Adherence
  • Inbound and Outbound Telephony
  • IT Systems and Ordering Platforms

Certification

First Aid and CPR Certificate.

Blue Card

Responsible Service of Alcohol (SITHFAb002)

Certificate of Business Analysis


Hobbies and Sports

  • Indoor and Outdoor Soccer
  • Cross-Country Running
  • Chess
  • Member of the U-cue Pool Club of University Queensland
  • Ice Skating

Referees

Ivonne Gehrke

Indooroopilly After School Care Association

Deputy Co-ordinataor

Mobile: 0415 143 031


Aleks Paklar

National Australia Bank

Business Banking Manager

Mobile: 0428 670 008

Timeline

Educator

Indooroopilly After School Care
03.2016 - Current

Bachelor of Business & Bachelor of Information Tec - Accounting And Computer Science

Queensland University of Technology

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Bryce Aird