Bryce Brodie
Townsville,QLD
Summary
Experienced professional in youth and disability support with a focus on crisis intervention and emotional assistance. Skilled in building strong client relationships and driving optimal care results. Committed to delivering high-quality support and advocacy for vulnerable populations.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Disability Support Worker
White Support Services
Townsville, QLD
11.2025 - Current
- Assisted clients with daily living activities and personal care needs.
- Collaborated with healthcare professionals to create tailored support plans.
- Provided emotional support to individuals with physical or mental disabilities.
- Managed challenging behaviors through positive reinforcement techniques.
- Documented client progress and behaviors in case notes consistently.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Communicated effectively with clients, families, and team members regularly.
- Participated in training sessions to enhance support strategies and techniques.
- Maintained a safe and clean environment for clients at all times.
- Provided transportation for clients to appointments, social events, and activities.
- Assisted individuals in performing a wide range of housekeeping functions to develop levels of ability.
- Reported concerns to nurse supervisor to promote optimal care.
Residential Youth Care Worker
Southern Cross Support Services
Townsville, QLD
10.2024 - 11.2025
- Provided direct supervision, guidance and support to at-risk youth in a residential setting.
- Supported youth in daily living activities and personal development.
- Assisted with crisis intervention to de-escalate situations safely.
- Monitored behavior and provided guidance during conflict resolution.
- Implemented behavior management strategies consistent with best practices.
- Participated in team meetings to discuss youth needs and progress.
- Collaborated with other members of the interdisciplinary team to ensure best practices are met.
- Monitored and documented daily progress reports on all residents.
- Organized recreational activities such as sports, music lessons and field trips.
- Facilitated safe transportation for residents, ensuring timely arrivals to appointments. for medical appointments or recreational activities.
Customer Engagement Specialist
Concentrix
Townsville, QLD
03.2023 - 10.2024
- Resolved customer issues efficiently while maintaining a positive experience.
- Managed customer interactions through various communication platforms such as phone, email, chat and SMS.
- Facilitated customer inquiries through various communication channels.
- Conducted regular follow-ups with customers to ensure their needs were met in a timely manner.
- Provided product knowledge and support to customers during engagements.
- Engaged in continuous learning of product updates and promotions.
Pool Technician
Willows Pool Shop
Townsville, QLD
10.2019 - 02.2023
- Maintained pool water quality using testing kits and chemical adjustments.
- Checked chemical levels and added necessary chemicals during weekly maintenance.
- Performed routine maintenance on pool equipment and systems.
- Provided exceptional customer service during consultations and follow-up visits.
- Resolved guest concerns through positive interaction and application of issue resolution procedures.
- Collaborated with team members to streamline operational processes.
- Maintained accurate records of service calls performed along with parts used during each call.
Office Administrator
Twin City Tyres
Townsville, QLD
07.2017 - 10.2019
- Streamlined daily office operations to enhance workflow and communication efficiency.
- Coordinated appointments and meetings for staff and clients, enhancing scheduling efficiency.
- Maintained organized filing systems for documents and client information, ensuring accessibility.
- Monitored inventory levels of supplies to ensure adequate stock for operations. of office supplies and equipment to prevent shortages.
- Handled client inquiries, providing assistance and resolving issues swiftly.
- Provided essential clerical support to maintain office organization and efficiency., supporting document management and office organization.
- Answered incoming calls professionally, directing callers to appropriate personnel or departments.
Education
High School Diploma -
Charters Towers State High School
Charters Towers, QLD11-2012
Skills
- Behavior management
- Crisis intervention
- Behavior plans
- Positive reinforcement
- Youth support
- Supportive living assistance
- Progress documentation
- Transportation coordination
- Family liaison
- Family communication
- Organizational skills
- Client confidentiality
- Compassionate care
- Resilience and stamina
- Multicultural sensitivity
Certification
- NDIS Yellow Card
- Working with Children Blue Card
- First Aid Certificate
- Certifcate IV in Child, Youth and Family Intervention
Timeline
Disability Support Worker
White Support Services
11.2025 - Current
Residential Youth Care Worker
Southern Cross Support Services
10.2024 - 11.2025
Customer Engagement Specialist
Concentrix
03.2023 - 10.2024
Pool Technician
Willows Pool Shop
10.2019 - 02.2023
Office Administrator
Twin City Tyres
07.2017 - 10.2019
High School Diploma -
Charters Towers State High School