Summary
Overview
Work History
Education
Skills
Endorsements
References
Timeline
Generic

BRYCE CLAYTON

Summary

Experienced and skilled Learning Capability Specialist with a strong background in stakeholder management and a proven track record of achieving results through targeted initiatives. Implements effective strategies to enhance operational efficiency and support team objectives. Proficient in problem-solving and project management, consistently delivering successful outcomes.

Overview

11
11
years of professional experience

Work History

Learning and Capability Specialist

Allianz
07.2024 - Current
  • Working as part of Allianz’s national Centre of Excellence capability team
  • Relationship management with WorkSafe Victoria representing Allianz’s capability team
  • Acting as capability lead for scheme-wide project developing Case Manager Professional Standards Framework
  • Identifying gaps in education by conducting Training Needs Analysis for collaboration with Senior Management Team on addressing business capability needs
  • Qualifications management for employees through RTO enrolments and monitoring progress of course completion
  • Design of corporate training packages for entry-level and management roles
  • Training facilitation from inductions through to upskilling
  • Management of internal and scheme-wide learning management systems

Business Account Manager (13 Month Secondment)

Allianz
06.2023 - 06.2024
  • Account Management role managing a portfolio of approximately $35,000,000 (premium) in corporate employers
  • Implementing strategic business plans to achieve retention targets
  • Ensuring employer satisfaction by identifying present and future targets, analysing performance data and identifying areas for improvement in their claims costs and Employer Performance Rating
  • Assisting in identifying new business targets in line with broker relationships
  • Working with employers to navigate significant premium increases of 50-100% following legislation change in 23/24 financial year
  • Claims reporting sent to clients on a monthly basis
  • Organisation of claims reviews between claims teams and employers, taking agreed actions and ensuring these are completed within the agreed timeframes
  • Meeting with employers to understand their business in more depth and strengthen client relationship
  • Management of marquee clients ($5m+ premium) for 3 months assisting colleagues on leave

Learning and Capability Specialist

Allianz
07.2021 - 06.2023
  • Working as part of Allianz’s national Centre of Excellence capability team
  • Relationship management with WorkSafe Victoria representing Allianz’s capability team
  • Acting as capability lead for scheme-wide project developing Case Manager Professional Standards Framework
  • Identifying gaps in education by conducting Training Needs Analysis for collaboration with Senior Management Team on addressing business capability needs
  • Qualifications management for employees through RTO enrolments and monitoring progress of course completion
  • Design of corporate training packages for entry-level and management roles
  • Training facilitation from inductions through to upskilling
  • Management of internal and scheme-wide learning management systems

High Risk Case Manager

EML VIC Pty Ltd
05.2021 - 07.2021
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements
  • Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions
  • Regular Strategic Portfolio Reviews with employers
  • Drafting of procedures and policies across the branch
  • Daily monitoring of audit-impacting results in the team

Technical Specialist (6 Month Secondment)

EML VIC Pty Ltd
11.2020 - 05.2021
  • Operating as 2IC within the team, supporting the Team Leader in management of staff and ensuring audit targets met
  • Review of all legal notices to stakeholders and providing authorisation or feedback before the notices are distributed, ensuring legislation and reasonable and ethical decision making are in place prior to a decision being issued to external parties
  • Customer service and liaison with external stakeholders, including employers, injured workers, and treating health practitioners, to ensure that the case managers under my supervision achieved the best possible return to work outcomes
  • Conducting meetings with all individuals in the team to ensure that they feel supported as well as ensuring that their work is at an acceptable standard to meet audit requirements

High Risk Case Manager

EML VIC Pty Ltd
07.2017 - 11.2020
  • Responsible for implementation of Transition Support Annual Performance Adjustment (APA) measure for EML VIC (worth 1% of total annual remuneration)
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements
  • Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions
  • Regular Strategic Portfolio Reviews with employers
  • Drafting of procedures and policies across the branch
  • Daily monitoring of audit-impacting results in the team

High Risk Case Manager

Gallagher Bassett
09.2016 - 07.2017
  • Task management and introduction into high-risk case management
  • Drafting of Return to Work Plans to present to treating practitioners and employers for endorsement
  • Leadership responsibilities including task completion review within team to provide feedback to Team Leader
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.

Low Risk Case Manager

Gallagher Bassett
06.2016 - 09.2016
  • Medical management of 500+ claims, actioning medical invoices and long-term treatment strategies
  • Task management and introduction into low-risk case management
  • Customer service contacts for a large number of injured workers and employers

Claims Support Officer

Xchanging
10.2015 - 06.2016
  • Account processing and data entry role
  • Ensuring timely processing of accounts within legislative timeframes
  • Customer service contacts with stakeholders regarding accounts

Journalist

Football Federation Victoria
05.2014 - 02.2016
  • Attendance of National Premier League matches, composing match reports for the Football Federation Victoria website
  • High levels of concentration required to write a report of each incident during the match, including goals, cards, and major match events
  • Detailed summary of each event required for the final match report
  • Commentary of National Premier League matches on the FFV YouTube channel

Social Media Internship

World Sport Group
03.2015 - 12.2015
  • Running the official social media platforms for The Asian Football Confederation’s major competitions, including AFC Asian Cup, AFC Champions League, and AFC Cup
  • Advanced attention to detail required, with tweets being viewed by over 100,000 followers
  • Responsible for upload management of WSG’s A-league YouTube channel

Claims Support Officer

QBE Insurance
11.2014 - 10.2015
  • Account processing and data entry role
  • Ensuring timely processing of accounts within legislative timeframes
  • Customer service contacts with stakeholders regarding accounts

Education

Certificate IV - Personal Injury Management

DeakinPrime/WorkSafe
Melbourne
01.2016

VCE Year 11 & 12 -

Oxley Christian College
Chirnside Park, VIC
12.2013

Skills

  • Stakeholder management
  • Excellent written and verbal communication
  • Culture-building
  • Intermediate with use of Microsoft Office applications
  • Training package design
  • Training facilitation
  • Strategy development
  • Project management
  • Expert Problem Solving
  • Quality Assurance
  • Customer Relations

Endorsements

"I am sorry to hear you won’t’ continue working with us although I am glad to hear you are continuing with Allianz in another area. I can vouch for your service standards with [client name] continuing to renew their Workers Compensation policy with Allianz. Your commitment , responsiveness, reliability, and professionalism will hold you in good stead wherever you go." - Large Allianz Client


"Thanks Bryce for letting me know and for your assistance over the last 12 months too.  We have had some doozies in that time and I especially appreciate the follow-ups when I have had difficulty in receiving replies from case managers." - Large Allianz Client


"Thank you for your support with claims reports and bring together key people within the Allianz team to provide holistic solutions to progress some of the claims and align return to work goals." - Large Allianz Client


"Thank you Bryce for all the support you have provided with Clients we have been managing together. Your assistance has been well received by the clients, and you and the team have achieved some great outcomes on the claims." - Insurance Broker

References

Available upon request.

Timeline

Learning and Capability Specialist

Allianz
07.2024 - Current

Business Account Manager (13 Month Secondment)

Allianz
06.2023 - 06.2024

Learning and Capability Specialist

Allianz
07.2021 - 06.2023

High Risk Case Manager

EML VIC Pty Ltd
05.2021 - 07.2021

Technical Specialist (6 Month Secondment)

EML VIC Pty Ltd
11.2020 - 05.2021

High Risk Case Manager

EML VIC Pty Ltd
07.2017 - 11.2020

High Risk Case Manager

Gallagher Bassett
09.2016 - 07.2017

Low Risk Case Manager

Gallagher Bassett
06.2016 - 09.2016

Claims Support Officer

Xchanging
10.2015 - 06.2016

Social Media Internship

World Sport Group
03.2015 - 12.2015

Claims Support Officer

QBE Insurance
11.2014 - 10.2015

Journalist

Football Federation Victoria
05.2014 - 02.2016

Certificate IV - Personal Injury Management

DeakinPrime/WorkSafe

VCE Year 11 & 12 -

Oxley Christian College

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