Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Hobbies
Timeline
AccountManager
Bryce Keune

Bryce Keune

Brisbane,QLD

Summary

Seasoned Operations Manager and talented leader with 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

8
8
years of professional experience

Work History

Operation Manager

SIXT Australia
01.2020 - 07.2023
  • Ensuring location fleets are maintained to highest standards.
  • Increased profit by streamlining operations.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Built, maintained and manage significant key internal and external stakeholder relations to improve operational efficiency and effectiveness.
  • Cross functional department skill sets and knowledge to create satisfied customer experience through independent critical and analytical problem solving.
  • Multi location awards for corporate safety, CI compliance and WH&S compliance, Customer Satisfaction managing and running top 2 locations in Australia on a continuous basis.
  • Vital Operational vendor/supplier engagement and relations along with contract development and management.
  • Volunteer/paid work for being company ambassador and key representative for both local metro and interstate events/networks.
  • Such highlighted events include, FIBA Women's World Basketball Cup held in Sydney, Brisbane Roar Awards Night, Gold Coast Suns Major Sponsorship, Local Community engagements and initiatives, RACQ Motorfest, Noosa EV and sustainability Expo.
  • Have worked closely with internal corporate teams to build and showcase NRMA's sustainability journey and electric highway goal along with major external partner ChargeFox
  • Customer focused relations and engagements through CRM skills on L2,3 managerial role.
  • Key stakeholder in operational design, planning, and development to ensure intercontinental gov, national state and federal regulations are met.
  • Sales prospecting leading to over $1.5m worth of business for one suburban location per annum.
  • Close work with all SIXT Business Account and Regional Sales Managers.
  • Attendance of all corporate and marketing events to share and teach product/service on offer.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.

Rental Sales Officer

THRIFTY
01.2019 - 01.2020
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Implemented rental asset processes and cleanliness standards.
  • Managed 50 calls per day
  • Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
  • Executed sales and marketing initiatives to increase revenue for company by 15%.
  • Managed multiple tasks in high-volume environment.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.
  • Kept up-to-date rental records and customer information in company systems to track client interests and preferences.

Deli Clerk

Woolworth's Group
03.2017 - 08.2018
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.

Factory Worker

Custom Chemicals International
02.2015 - 11.2017
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Performed quality checks on finished products to identify and address discrepancies.
  • Inspected materials before assembly to verify compliance of quality control standards.
  • Monitored machinery to identify concerns, make corrections, or report complex problems.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.

Education

Bachelor of Aviation - Science And Engineering

Griffith University
Nathan, QLD
12.2021

High-school Certificate of Education / - Business/Accounting, Physics, Advanced Mathematics

Albany Creek State High School
Brisbane, QLD
12.2017

Certificate IV in Information Technology -

Albany Creek State High School
Brisbane, QLD
2016

No Degree - Work Experience

Aviation Australia
Brisbane, QLD
05.2015

Skills

  • Management and Leadership
  • Logistical Reporting and Management
  • Fleet Management
  • Marketing ambassador and Company Representative Interstate
  • Business to Business (B2B)
  • Proficient Microsoft Office Skills
  • National Audit and Compliance Regulations
  • Vendor and Supplier Logistics
  • Budget Development and Management
  • Customer Relations Management (CRM)
  • Project Development

Accomplishments

  • Reduced operational expenses by 60% by streamlining branch operations.
  • Promoted to Operations Manage after 1 years with the company.
  • Increased company market share by 15% in just 6 months.
  • Supervised team of 15 staff members.
  • Earned the “SIXT Safety Champion” Award in 2023 for Developing and integrating old and new safety procedures and practices.
  • Achieved New System Coordinator by introducing global head office system COBRA into operational tasks.
  • Increased managed locations to yield Net Profit. This was an improvement of 200% and mitigated monthly losses.
  • Internal Competition Award for creating one of the most intriguing ways to offer SIX Star Service with voucher amount of $100.
  • Business Partner and Customer satisfaction award recognised by GM of Operations and congratulated.

Additional Information

  • Engineering Volunteer (Work Experience) / Aviation Australia
  • 2

Hobbies

- Aviation

- Automotive

- Sports (F1, Swimming, Tennis)

- Always looking to learn new things through our digital world

- Tech

Timeline

Operation Manager

SIXT Australia
01.2020 - 07.2023

Rental Sales Officer

THRIFTY
01.2019 - 01.2020

Deli Clerk

Woolworth's Group
03.2017 - 08.2018

Factory Worker

Custom Chemicals International
02.2015 - 11.2017

Bachelor of Aviation - Science And Engineering

Griffith University

High-school Certificate of Education / - Business/Accounting, Physics, Advanced Mathematics

Albany Creek State High School

Certificate IV in Information Technology -

Albany Creek State High School

No Degree - Work Experience

Aviation Australia

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Bryce Keune