Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Volunteer Placements
Timeline
Generic

Bryce Longland

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Go-getter candidate eager to utilize analytical and research skills. Adept at event planning, media relations and social media management. Excellent communication skills with comprehensive understanding of communications industry.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Delivery Expert

Domino's Pizza
09.2022 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries.
  • Enhanced operational efficiency by optimizing delivery routes using GPS technology.
  • Managed cash transactions, ensuring proper handling and reporting of payments received from customers.
  • Handled food orders carefully, maintaining high standards of hygiene and presentation upon arrival at the destination.
  • Resolved customer complaints professionally, taking necessary actions to improve service quality for future deliveries.

Kitchen Team Member

Broken Hearts Burger Club
09.2022 - 11.2023
  • Improved kitchen efficiency by streamlining food preparation processes and reducing waste.
  • Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
  • Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
  • Increased employee productivity by providing ongoing training and performance feedback for kitchen staff members.
  • Mentored junior team members, providing guidance on best practices in cooking techniques, plating, and presentation.

Kitchen Lead

Smoked And Loaded
09.2021 - 09.2022
  • Improved kitchen efficiency by streamlining food preparation processes and reducing waste.
  • Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
  • Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
  • Reduced food costs by negotiating better pricing with suppliers and minimizing waste through proper inventory management.
  • Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
  • Streamlined meal preparation processes, resulting in reduced wait times for customers.

Front of House Employee, Kitchen Hand

Morningside AFC, The Bistro
09.2020 - 09.2021
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
  • Increased guest return rate through personable interactions and genuine interest in their dining preferences.

Education

High School Diploma -

Cleveland District State High School
Cleveland, QLD
11.2022

Skills

  • Loading and Unloading
  • Delivery Scheduling
  • Clean Driving Record
  • GPS Navigation
  • Administrative Support
  • Client Engagement
  • Business Correspondence
  • Search Engine Optimization
  • Data Collection
  • Data Analysis
  • Campaign Management
  • Social Media Expertise

Accomplishments

    2021: U17 Queensland State Team

    2021: Brisbane Lions U19 Academy

    2020: Morningside Panthers JAFC U16's Vice Captain

    2019: Metropolitan East AFL School Boys Representative

    2020, 2019: U16's Brisbane Lions Academy Player

    2020, 2019: Capalaba Oztag U16's State Cup Captain

    2019: Queensland Oztag State Tri-Series Representative

    2018, 2019, 2020: Leading Cadet (LCDT), Australian Airforce Cadets

    2022: Sports house captain

Certification

Diploma of Social Media Marketing

Additional Information

P2 QLD Drivers License

Volunteer Placements

Rotary Club Capalaba 2018 - 2020

Provided support during fundraising activities for local community group. Assisted at events and gatherings including handling of money, customer assistant, arrangement of Goods, logging of inventories. Attended various events, including working bee's and Legacy fundraisers.

School Volunteer Placements 2017-2021

I have also volunteered on multiple occasions during school events such as Sporting carnivals for younger grades and school council fundraisers such as BBQ and raffles.

Timeline

Delivery Expert

Domino's Pizza
09.2022 - Current

Kitchen Team Member

Broken Hearts Burger Club
09.2022 - 11.2023

Kitchen Lead

Smoked And Loaded
09.2021 - 09.2022

Front of House Employee, Kitchen Hand

Morningside AFC, The Bistro
09.2020 - 09.2021

High School Diploma -

Cleveland District State High School

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Bryce Longland