BRYCE NIELSEN
Pomona,QLD
Summary
Although a few years between roles behind the bar I still posses the skills and character to slot right into any Hospitality team environment. Experienced bartender and waiter, with a strong background in customer-facing roles. Proven track record of delivering exceptional customer service and maximising beverage sales. Committed to maintaining a clean and organised bar environment.
I am a reliable and trustworthy individual who maintains a positive "can do" demeanour.
Overview
16
16
years of professional experience
Work History
Sales Manager
Mi – Feed Micronised Stockfeeds
Yandina, Qld
06.2024 - 07.2025
- Managing and delivering sales solutions to retail and on farm businesses via our range of stock feeds or customised rations.
- Delivering marketing and sponsoring requirements to customers and partners and events to ensure brand delivery, consistency and promotion.
- Working to develop a broader company CRM, client management engagement, and review of current systems and procedures.
- Working with production to better improve the product demand flow analytics.
- Setting reseller agency partnerships to ensure delivering broader sales opportunities across the regions.
- Ensuring and maintaining sales growth across client sectors and product categories.
- Managed relationships with key clients to enhance customer satisfaction.
- Collaborated with production teams to ensure timely delivery of products.
- Analysed market trends to identify new business opportunities for growth.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Client Services Development
YOUI
11.2020 - 06.2024
- Ensuring service and standard delivery to customers to meet company minimum standards and requirements.
- Working with sales and service Management to review systems and procedures to ensure they met industry and company standards.
- To investigate client facing, incident related issues to ensure finalization of results for customers.
Account Management
Channel 7 Queensland
08.2018 - 11.2020
- Local and National Client Management. Grow new client opportunities with Channel seven Product and digital services.
- New Client acquisition projects. - Identify client categories and new growth regions throughout the Sunshine Coast and Qld regions.
- Agency Management- servicing our local Agency client to ensure complete knowledge of program and product releases.
- Achieved 30% growth in year one. Have maintain consistent new client growth that was leading the State up until Feb 2020.
Hotel General Hand
Northshore Tavern, One up Bar
Mudjimba, Mooloolba, Qld
02.2017 - 07.2019
- Assisted bartenders in preparing drinks and serving customers efficiently.
- Managed inventory by restocking supplies and checking expiration dates regularly.
- Conducted regular maintenance checks on tools and equipment used in services.
- Maintained cleanliness and organization of the bar area and equipment.
- Provided exceptional customer service to enhance dining experience.
- Took orders accurately and communicated with kitchen staff effectively.
- Performed routine maintenance on building systems and equipment.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
General Manager
East Coast Garage Doors and Gate
04.2016 - 04.2018
- Sales Management- building sales reporting and tracking systems and procedures.
- Business development and new revenue streams.
- Managing the Production and Manufacturing LEAN process.
- Managing Service and Maintenance division.
- All Financial management and Reporting.
GROUP GENERAL MANAGER / RGM
Prime Media / Grant Broadcasters
01.2010 - 08.2015
- Operational Optimization – Cultural, human resources, departmental, strategic, financial management, legal and corporate governance.
- Managed a total of 200 staff, 7 Station Managers and 10 Network Department Heads.
- Strategic planning and management was the major part of my role. Working with departments and Head office management to ensure delivery of all strategic actions for the group.
- Created networking and network systems and procedures for station and individual departments working closely with each Manager to ensure we had achievable and measurable processes that were focused on stations achieving local and group strategies.
- Implemented and developed digital integration business model.
- Designed Client revenue and planning delivery systems, procedures and training modules.
- Build a strong cultural work environment built on inclusion, detailed communication and ownership.
Education
Degree in Human Movements - Nutrition, Biology and Psychology of Metabolism
University of New England and University of Nebraska
Some College (No Degree) - RSA And GSA
Etrainu
Brisbane, QLDSkills
- Beverage preparation
- Inventory management
- Customer service
- Client relationship management
- Order management
- Marketing strategy
- Team collaboration
- Inventory control
- POS system operation
- Wine pairing
- Relationship management
References
- David Scopoletti, CEO/Director YOMSTAR/E-Train-U, 0418 774 387
- Geroge Ramia, CEO and Director Sphinx Hotel Geelong-0414 982 911
Systems Experience
- Tech One – Finance and Accounting software package
- Smart Sheets – Project Management
- CRM Salesforce and Sales Planner and other various custom and white labelled CRM systems.
- Connx – Human Resources and employee payroll, leave and training intranet package.
- Various POS systems
Timeline
Sales Manager
Mi – Feed Micronised Stockfeeds
06.2024 - 07.2025
Client Services Development
YOUI
11.2020 - 06.2024
Account Management
Channel 7 Queensland
08.2018 - 11.2020
Hotel General Hand
Northshore Tavern, One up Bar
02.2017 - 07.2019
General Manager
East Coast Garage Doors and Gate
04.2016 - 04.2018
GROUP GENERAL MANAGER / RGM
Prime Media / Grant Broadcasters
01.2010 - 08.2015
Degree in Human Movements - Nutrition, Biology and Psychology of Metabolism
University of New England and University of Nebraska
Some College (No Degree) - RSA And GSA
Etrainu
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