Bryce Parsons
Blackwall,NSW
Summary
I am a highly enthusiastic employee who is very loyal and hard working. I thoroughly enjoy working for Motorserve and pride myself on going above and beyond to contribute to the customer experience and Motorserve’s reputable brand and service. I strive for personal and professional growth and development and have proven that in my professional development since starting with Motorserve over 10 years ago.
Overview
22
22
years of professional experience
Work History
Site Manager
Motorserve
Artarmon, NSW
10.2022 - Current
- Responsible for financial and operational plans for site
- Ensure site meets financial, operational and people performance targets
- Demonstrated sustained sales and profit growth
- Managed teams of up to 36 staff across two sites
- Manage customer and staff expectations and performance outcomes
- Complaint resolution and customer retention
- Participate in and contribute to financial and operational performance for my site and relative sites in the network
- Development of annual, quarterly and monthly strategic plans for the site
- Develop monthly and annual sales and expense budgets for the site
- Maintain and foster strong relationships with stakeholders such as parts suppliers, hire car companies, recruitment agencies, panel shops and towing companies
- Coach and develop staff for optimal performance and potential internal opportunities
Site Manager
Motorserve
North Paramatta, NSW
10.2021 - 10.2022
Assistant Store Manager
Motorserve
Artarmon, NSW
10.2019 - 10.2021
- Assistant to Store Manager, facilitating daily operation of mechanic workshop and front of office operations.
Workshop Foreman
NRMA Car Servicing
Artarmon, NSW
01.2018 - 10.2019
- Foreman for car servicing and repair workshop
- Manage all jobs and mechanics in a timely manner in liaison with service advisors
- Identify opportunities for upsell and cross sales and quoting and sales of additional repairs
- Drive profitability and contribute to monthly profit targets
- Monitor gross profit margins
- Manage stock levels to suit operational demand and facilitate audits of inventory
- Coach and develop workshop team to solve operational performance problems
- Delivery expected performance benchmarks for workshop safety and compliance
- Mentored mechanics and apprentices on best practice and optimal performance
Service Advisor
NRMA Car Servicing Gosford
01.2016 - 01.2018
- Front office customer service and bookings
- Maintained high customer service standards fostering customer retention
- Managed multiple priorities such as answering phones and face to face customer engagement
- Banking
- Cash handling
- Consistently met sales targets and identified opportunities for upsell when appropriate based on customer needs whilst upholding integrity
- Coordinated with the Foreman and technicians for seamless operation
- Invoicing and process of payment
- Investigated and resolved customer inquiries and complaints
Service Advisor
NRMA Car Servicing Horsnby
01.2013 - 01.2016
Team Leader
Tourism Holdings Ltd.
Queenstown, NZ
05.2010 - 11.2013
- Responsible for operational functionality of 2-6 berth campervans
- Management of 8 vehicle detailer's by delivering exceptional service quality standards of campervans
- Prepared delivery of vehicles pre hire and maintained operational functions, addressing customer concerns whilst on road in a timely manner
- Streamlined workflow and internal processes for increased efficiency and reduced turn around times for vehicle detailing and service of vehicles
Motor vehicle Mechanic
Brookvale Mazda
Brookvale NSW
01.2005 - 01.2010
Motor vehicle Mechanic
Alto Group, Jaguar, Rangeover and Volvo
Artarmon NSW
01.2003 - 01.2005
Education
Certificate III - Light Automotive
NSW TAFE
Hornsby, NSW2007
Skills
- Team Leadership
- Site Inspection and Management
- Quality Assurance
- Problem-Solving
Timeline
Site Manager
Motorserve
10.2022 - Current
Site Manager
Motorserve
10.2021 - 10.2022
Assistant Store Manager
Motorserve
10.2019 - 10.2021
Workshop Foreman
NRMA Car Servicing
01.2018 - 10.2019
Service Advisor
NRMA Car Servicing Gosford
01.2016 - 01.2018
Service Advisor
NRMA Car Servicing Horsnby
01.2013 - 01.2016
Team Leader
Tourism Holdings Ltd.
05.2010 - 11.2013
Motor vehicle Mechanic
Brookvale Mazda
01.2005 - 01.2010
Motor vehicle Mechanic
Alto Group, Jaguar, Rangeover and Volvo
01.2003 - 01.2005
Certificate III - Light Automotive
NSW TAFE