Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OperationsManager

Bryce Reed

Cameron Park,NSW

Summary

Seasoned Operations Manager and talented leader with 19 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with a strategic approach.

Overview

20
20
years of professional experience

Work History

Operations Manager

Bunnings Warehouse
Heatherbrae, NSW
09.2017 - Current
  • Established positive and effective communication among unit team and organisation of leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorised, unsafe or ineffective practices.
  • Set, enforced and optimised internal policies to maintain responsiveness to demands
  • Devised processes to boost long-term business success and increase profit levels
  • Partnered with vendors and suppliers to effectively manage and budget
  • Reviewed shift reports to understand current numbers and trends.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organisation
  • Managed purchasing, sales, marketing and customer account operations efficiently
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Managed practical action plans to respond to audit discoveries and compliance violations
  • Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution
  • Lead a results driven team to succeed and achieved record trade results
  • Collaboration with external companies such as charity events and community groups
  • Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses
  • Supported human resources by responding to candidates and prescreening, interviewing and hiring team members

Coordinator

Bunnings Warehouse
Newcastle, NSW
08.2009 - 09.2017
  • Gathered and organised materials to support operations.
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Entered data, generated reports and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Aided team, managers and customers through regular communication and assistance.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Oversaw technical, operational, clerical and customer service support activities.
  • Managed practical action plans to respond to audit discoveries and compliance violations.
  • Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.

Team Member

Bunnings Warehouse
Newcastle, NSW
08.2005 - 09.2009
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Sought out ways to go above and beyond job requirements.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Participated in cross-functional team-building activities.
  • Adapted plans and adjusted equipment to maintain high standards of functionality and safety.

Crew Member Team Leader

McDonald's
Newcastle, NSW
01.2004 - 09.2006
  • Supervised team members and oversaw effective and efficient completion of job duties.
  • Worked in team environment to maintain high levels of productivity.
  • Organized materials, tools and equipment to supply team members.
  • Distributed necessary tasks and duties during each shift.
  • Quickly and efficiently resolved complaints and escalated issues.
  • Educated crew workers on quality standards throughout whole process.

Education

Diploma of Business Administration -

Australian Institute of Management (AIM)
Sydney, NSW
10.2012

High School Diploma -

Callaghan College Jesmond Campus
Jesmond, NSW
11.2006

Skills

  • Administrative Management
  • Budget Development and Management
  • Customer Service
  • Maintaining Compliance
  • Planning and Implementation
  • Sales Promotion
  • Operation Monitoring
  • Project Management
  • Policy Development and Enforcement
  • Staff Training
  • Inventory Management
  • Hiring and Onboarding
  • Staff Management
  • Team Leadership
  • Budgeting and forecasting
  • Cost reduction strategies
  • Report generation
  • Budgeting

Accomplishments

  • Supervised teams upwards of 185 staff members
  • Collaborated with key stakeholders in the development of key Bunnings events
  • Successfully promoted to Operations Manager after 7 years as a leader within the business
  • Reduced lost workdays and recordable incidents to 0 over 450 days by implementing a safety awareness program and improving team morale
  • Exceeded expectations with business sales
  • Grew the Heatherbrae warehouse from a $38 million dollar business to a $60 million dollar business within 5 years

Timeline

Operations Manager

Bunnings Warehouse
09.2017 - Current

Coordinator

Bunnings Warehouse
08.2009 - 09.2017

Team Member

Bunnings Warehouse
08.2005 - 09.2009

Crew Member Team Leader

McDonald's
01.2004 - 09.2006

Diploma of Business Administration -

Australian Institute of Management (AIM)

High School Diploma -

Callaghan College Jesmond Campus

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