Bryce Wallis
Pelican,Australia
Summary
Results-driven Hospitality Manager with extensive experience across bars, restaurants, and high-end bottle service venues. Proven ability to lead high-performing teams, deliver exceptional guest experiences, and manage fast-paced, high-volume operations. Strong background in staff development, cost control, liquor compliance, and VIP service, with a focus on driving revenue, maintaining operational excellence, and upholding brand standards in premium hospitality environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Member
Coles
Jewells, NSW
07.2025 - Current
- Collaborated with team members to maintain high service standards and efficiency.
- Assisted customers with product selection and inquiries.
- Stocked shelves and organized merchandise for easy access.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organisation of store areas.
- Handled inventory management and restocked products as needed.
- Provided excellent customer service during busy shopping hours.
Assistant Venue Manager
Orana Hotel
Blacksmiths, Australia
01.2024 - 06.2025
- Assisted in planning and organising events to meet client specifications.
- Maintained inventory records and ordered supplies as needed for operations.
- Collaborated with marketing team to promote upcoming events through social media.
- Ensured compliance with safety regulations and maintained records of inspections.
- Negotiated contracts with vendors and suppliers to secure best prices and services.
- Managed budgeting processes, including forecasting expenses and revenues.
- Adhered to applicable laws and regulations regarding health and safety standards at the venue.
Assistant Venue Manager
Fargo & Co
Richmond, Victoria
07.2022 - 01.2024
- Oversaw daily venue operations and staff scheduling for event execution.
- Managed customer inquiries and resolved issues to enhance guest experience.
- Assisted in planning and organising events to meet client specifications.
- Resolved customer complaints in a timely manner while maintaining professional demeanour.
- Trained new staff on venue policies, procedures, and customer service standards.
- Assisted in the development and implementation of an effective venue management strategy.
FLOOR SUPERVISOR
THE YOT CLUB
MARINERS COVE, Australia
08.2021 - 07.2022
- Head bottle service waiter
- Shared product knowledge with customers while making personal recommendations.
- Tracked sales data on a weekly basis to identify trends or patterns in customer behavior.
- Maintained a clean, organised, and safe work environment at all times.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Managed cash register operations including deposits, withdrawals, transfers.
- Taught junior employee’s proactive strategies to meet operational and sales goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
ASSISTANT VENUE MANAGER
SPLIT ROOFTOP
NOBBYS BEACH, Australia
11.2020 - 01.2022
- Overall running of venue when manager not present
- Participated in community events and developed relationships with public to attract new patrons.
- Delegated work to staff, setting priorities and goals.
- Coordinated communication between different departments within the organisation.
- Oversaw events hosted for average of 300 people and assisted with crowd control.
- Trained workers in company procedures or policies.
- Marketed venue location and events using social media and websites.
- Negotiated contracts with vendors and suppliers to secure best prices and services.
- Maintained accurate financial records related to revenue, expenses, payroll.
- Managed inventory of supplies and equipment needed to operate the venue effectively.
Education
From Mate to Manager -
Australian Institute of Management
01.2026
Bachelor of Business - HR Major
Charles Sturt University
12.2018
Certificate 2 in Business Administration -
Catholic Dioceses
01.2018
Completed Grade 12 -
St Francis Xavier College
NSW, AustraliaSkills
- Venue operations management
- Bar & restaurant supervision
- Bottle service management
- Staff recruitment & training
- Team leadership & motivation
- Roster & wage cost control
- High-volume service management
- Customer experience excellence
- VIP & guest relations
- Conflict resolution
- POS systems & cash handling
- Stock control & ordering
- Liquor licensing compliance
- RSA compliance & enforcement
Certification
• RSA & RCG
• Construction White Card
• Provide First Aid including CPR
• Certificate II in Retail Services
• Construction White Card
• Provide First Aid including CPR
• Certificate II in Retail Services
Timeline
Team Member
Coles
07.2025 - Current
Assistant Venue Manager
Orana Hotel
01.2024 - 06.2025
Assistant Venue Manager
Fargo & Co
07.2022 - 01.2024
FLOOR SUPERVISOR
THE YOT CLUB
08.2021 - 07.2022
ASSISTANT VENUE MANAGER
SPLIT ROOFTOP
11.2020 - 01.2022
From Mate to Manager -
Australian Institute of Management
Bachelor of Business - HR Major
Charles Sturt University
Certificate 2 in Business Administration -
Catholic Dioceses
Completed Grade 12 -
St Francis Xavier College