Brydee McNeill
Summary
Focused Member Service Manager offering 3 years of experience in all aspects of retail management with success in leading regional teams towards achievement of customer service and company goals. Proven success in improving sales, customer satisfaction and overall efficiency through transformative leadership and process optimization. Excited to leverage expertise in retail operations management and new business development to enhance a growing team.
Overview
7
7
years of professional experience
Work History
RETAIL PHARMACY ASSISTANT
Priceline Pharmacy
01.2023 - 11.2024
- Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control.
- Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
- Maintained a clean and organized workspace, promoting a positive environment for customers and staff alike.
- Managed phone lines efficiently, scheduling appointments and addressing customer questions promptly.
- Established relationships with key retail accounts.
- Increased salon revenue through the successful upselling of additional services and retail products.
SUPPORT WORKER
NDIS
02.2023 - 05.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
ELECTORAL LIAISON OFFICER
Victorian Electoral Commission
08.2021 - 10.2021
- Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
- Provided guidance to new employees during onboarding process, expediting their integration into the organization.
- Established effective communication channels by collaborating with various departments and stakeholders.
RESTAURANT HOSTESS
McDonald's
01.2018 - 04.2018
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanour.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Education
Bachelor of Arts -
Monash University
11-2026
VCE -
Our Lady of the Sacred Heart
12.2022
Cert 1&2 -
Employment Pathways
12.2020
Skills
- Customer relational skills
- Administration and organisation
- Communication
- Receiving incoming supplies
- Document filing
- Processing payments
- Order documentation
- Operating register
- Resolving customer issues
- Hospitality and accommodation
Timeline
SUPPORT WORKER
NDIS
02.2023 - 05.2023
RETAIL PHARMACY ASSISTANT
Priceline Pharmacy
01.2023 - 11.2024
ELECTORAL LIAISON OFFICER
Victorian Electoral Commission
08.2021 - 10.2021
RESTAURANT HOSTESS
McDonald's
01.2018 - 04.2018
VCE -
Our Lady of the Sacred Heart
Bachelor of Arts -
Monash University
Cert 1&2 -
Employment Pathways
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