Human Resources professional with strong track record in driving HR initiatives and fostering positive workplace environments. Expertise in talent acquisition, employee relations, and performance management. Focused on team collaboration and achieving results. Known for adaptability and reliability in dynamic settings. Skilled in conflict resolution, compliance, and strategic HR planning.
Overview
14
14
years of professional experience
Work History
Senior Human Resources Advisor
Queensland Country Bank Ltd.
04.2024 - Current
Streamlined HR processes for increased efficiency and reduced administrative workload.
Organized regular employee recognition events that acknowledged outstanding performance contributions toward achieving company goals.
Evaluated compensation packages regularly to maintain competitiveness in the market while adhering to budget constraints.
Managed performance evaluation programs, ensuring fair assessments and career advancement opportunities for employees.
Established effective communication channels between employees and management, promoting transparency and trust within the organization.
Conducted thorough workforce analyses to identify skill gaps and address future staffing needs proactively.
Updated employee handbook periodically, reinforcing company values while keeping up-to-date on changing regulations.
Maintained compliance with labor laws, reducing legal risks associated with employment practices within the organization.
Collaborated with management to develop succession planning strategies for key leadership roles within the organization.
Created systems for tracking employee data accurately, resulting in efficient reporting capabilities for decision-making purposes.
Enhanced employee engagement by implementing innovative HR policies and initiatives.
Facilitated conflict resolution among team members, promoting collaboration and teamwork.
Coordinated employment offers with management and extended offers to selected candidates.
Reviewed human resources paperwork for accuracy and completeness.
Orchestrated strategic recruitment approaches to engage talented and highly qualified candidates.
Structured compensation and benefits according to market conditions and budget demands.
Identified development opportunities and succession gaps.
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Discovered and resolved complex employee issues that affected management and business decisions.
Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Distributed employee engagement surveys to identify areas of improvement.
Liaised between multiple business divisions to improve communications.
Human Resources Business Partner
Queensland Country Bank Ltd.
12.2022 - 04.2024
Coached managers on effective employee relations strategies to address workplace conflicts proactively.
Managed complex employee relations issues to promote a healthy workplace culture.
Managed full cycle of recruiting, hiring, and onboarding new employees.
Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
Partnered with senior leaders on organizational development initiatives for continued growth.
Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
Collaborated with cross-functional teams to develop integrated solutions for business challenges.
Collaborated with leadership to assess and improve policies across board.
Facilitated effective communication between management and staff, fostering a positive work environment.
Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
Negotiated competitive compensation packages to attract top talent in a tight labor market.
Developed and delivered special events for company employees.
Streamlined recruitment processes for quicker, more efficient candidate selection.
Evaluated employee performance fairly, providing constructive feedback for professional growth.
Actively monitored industry trends and best practices to maintain cutting-edge HR strategies.
Conducted regular performance reviews, providing constructive feedback and fostering culture of continuous improvement.
Led mediation sessions to resolve conflicts, promoting harmonious work environment.
Partnered with senior management to align HR strategies with overall business objectives.
Developed policies that comply with employment laws, minimizing legal risks and protecting company interests.
Analyzed turnover data to identify trends and develop strategies for improving employee retention.
Coordinated with department heads to identify staffing needs, ensuring optimal workforce allocation.
Discovered and resolved complex employee issues that affected management and business decisions.
Distributed employee engagement surveys to identify areas of improvement.
Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Instructed senior leaders on appropriate employee corrective steps.
Structured compensation and benefits according to market conditions and budget demands.
Human Resources Officer
Queensland Country Bank Ltd.
09.2013 - 12.2022
Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
Evaluated the effectiveness of current HR systems; identified areas requiring enhancement or replacement.
Streamlined recruitment processes for improved efficiency in hiring top talent.
Processed paperwork and hiring details for promotions and lateral position changes.
Coordinated employee placements and administrative details.
Conducted thorough performance evaluations to identify areas of improvement and provide constructive feedback to employees.
Enhanced employee satisfaction by implementing effective HR policies and procedures.
Participated in cross-functional projects aimed at improving overall organizational performance.
Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
Reduced employee turnover by addressing concerns, mediating conflicts, and providing support for staff members.
Conducted check-ins with employees to assess workplace health and personnel engagement.
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Conducted performance reviews and provided feedback to managers on employee performance.
Completed human resource operational requirements by scheduling and assigning employees.
Generated and analyzed reports to monitor employee engagement and attrition trends.
Advocated for staff members, helping to identify and resolve conflicts.
Improved office efficiency by effectively managing internal communications and correspondence.
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Human Resources Officer - Administration
Queensland Country Bank Ltd.
06.2011 - 09.2013
Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
Processed paperwork and hiring details for promotions and lateral position changes.
Coordinated employee placements and administrative details.
Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Assisted with writing job postings and job descriptions for boards.
Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Human Resources Administration Assistnat
Queensland Country Bank Ltd.
10.2010 - 06.2011
Acted as Receptionist for Human Resources office, including managing diaries, stationery orders, general office duties
Assisted in the employee onboarding experience by coordinating orientation sessions, completing administration tasks for Recruitment Officers .
Assisted in the coordination of managers forums, including organising event spaces, table setting, agendas, travel and accommodation for events
Managed travel for all staff, including booking flights, accommodation and car hire
Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees
Maintained inventory of office supplies and placed orders.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Volunteered to help with special projects of varying degrees of complexity.
Education
Bachelor of Business - Human Resources And Marketing
James Cook University
Townsville, QLD
02.2010
Skills
HR policies and procedures
HRIS Expertise
Job Descriptions
Performance Appraisals
HR analytics
Employee Relations
Recruitment Strategies
Internal Communications
Workforce Planning
Succession Planning
Timeline
Senior Human Resources Advisor
Queensland Country Bank Ltd.
04.2024 - Current
Human Resources Business Partner
Queensland Country Bank Ltd.
12.2022 - 04.2024
Human Resources Officer
Queensland Country Bank Ltd.
09.2013 - 12.2022
Human Resources Officer - Administration
Queensland Country Bank Ltd.
06.2011 - 09.2013
Human Resources Administration Assistnat
Queensland Country Bank Ltd.
10.2010 - 06.2011
Bachelor of Business - Human Resources And Marketing
James Cook University
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