Diligent Paramedicine student interested in applying excellent communication and interpersonal skills to a Ward Clerk role. Experienced in customer service, data entry first line healthcare with children and adults. Motivated to build customer relationships, interact in team orientated environments. Excited to expand past experiences into a principle role as a ward clerk, by utilizing preexisting knowledge while also developing knowledge of healthcare along the way.
Overview
4
4
years of professional experience
1
1
Certification
Work History
First Aider
Essendon District Netball Association
Parkville / Ascot Vale , VIC
03.2023 - Current
Performed wound cleaning, bandaging, splinting and taping.
Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
Participated in training courses related to First Aid principles, skills and techniques.
Calmed patients by carefully explaining each step and remaining composed.
Communicated with dispatchers or treatment center personnel to exchange information and arrange patient intake.
Kept up-to-date with current first aid practices and guidelines.
Maintained accurate records of treatments administered and patient conditions, and maintained patient confidentiality.
Advised family members about any changes in patient status or treatment plans.
Explained medical terminology in non-complex terms to patient and guardians.
Recognized by management for providing exceptional customer service.
Developing rest and reassurance towards children and adolescents within care.
Gym Receptionist
Paramount Health and Fitness Club
Ascot Vale , VIC
02.2020 - Current
Cleaned and sterilized gym equipment multiple times throughout shift ensuring a clean and safe environment for all patrons.
Assisted with opening and closing duties such as checking inventory levels or stocking supplies.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Conducted tours of the facilities for potential new members interested in joining the gym.
Developed relationships with regular customers through friendly conversation and personalized service.
Handled customer inquiries in person, via telephone, or email.
Provided information on class schedules, pricing plans, and available services.
Education
Bachelor of Paramedicine - Healthcare
Victoria University
Saint Albans, VIC
11-2025
High School Certificate / VCE
Maribyrnong Secondary College
Maribyrnong, VIC
11-2022
Skills
Prehospital Care
Medical History Recording
Patient Data Analysis
First Aid
Pediatric and Adult Cardiopulmonary Resuscitation
Cardiac Defibrillation
Rapport Building
Information Protection
Records Management
Call Management
Customer Service
Office Administration
Conflict Resolution
Certification
HLTAID009 Provide cardiopulmonary resuscitation
HLTAID010 Provide basic emergency life support
HLTAID011 Provide First Aid
Nationally Coordinated Criminal History Check Certificate
Valid working with children's check
Medical and Physical screening (KINNECT)
DOB
2/01/2005
References
References available upon request.
Timeline
First Aider
Essendon District Netball Association
03.2023 - Current
Gym Receptionist
Paramount Health and Fitness Club
02.2020 - Current
Bachelor of Paramedicine - Healthcare
Victoria University
High School Certificate / VCE
Maribyrnong Secondary College
HLTAID009 Provide cardiopulmonary resuscitation
HLTAID010 Provide basic emergency life support
HLTAID011 Provide First Aid
Nationally Coordinated Criminal History Check Certificate
Valid working with children's check
Medical and Physical screening (KINNECT)
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