Brylee-Louise Pringle 06/06/2002
Windale,NSW
Summary
As a passionate and dedicated Disability Coordinator, I thrive on making a real difference in the lives of NDIS participants! With a strong knack for organisation and a heart full of empathy, I’ve got the skills to manage rosters, coordinate with allied health teams, and ensure every participant receives the highest quality care. From monitoring incident reports to delivering engaging group programs, I’m always ready to tackle the next challenge with energy and a positive attitude. Whether I’m liaising with support workers, processing claims, or running social media to promote SIL accommodations, I’m here to make sure everything runs smoothly while helping participants achieve their goals. With experience in NDIS funding management, I bring both the practical expertise and the enthusiasm to create meaningful, positive outcomes for our participants and staff!.
Overview
9
9
years of professional experience
Work History
Disability Coordinator
Accomplished Choice Solutions
Wallsend , NSW
03.2024 - Current
- Managed rosters, ensuring adequate staffing and the timely allocation of support workers for NDIS participants.
- Liaised with allied health professionals to coordinate care and ensure integrated support for participants.
- Reported monthly on the RPA portal
- Participated in panel meetings on Restrictive Practices.
- Processed NDIS claims and PACE portal claims, ensuring timely and accurate submissions.
- Maintained up-to-date service plans, consent forms, and service agreements for all participants.
- Monitored and actioned incident reports and ABC charts, ensuring compliance with safety and care standards.
- Liaised with support workers, providing ongoing training, feedback, and performance evaluations.
- Planned and delivered group programs, ensuring they met the needs of participants and aligned with their goals.
- Ensured participants received appropriate support by selecting suitable workers for their specific needs.
- Updated policies and procedures in line with regulatory changes and best practices.
- Managed daily communications via email with allied health teams, coordinating care and resolving issues.
- Ran social media platforms and promoted SIL accommodation options and services to potential participants.
- Trained as a Level 2 Support Coordinator, managing the funding and goal achievement for five NDIS participants.
Disability Support Worker
Nurse Next Door
Newcastle, NSW
01.2023 - 05.2024
- Provided personal care assistance to clients with disabilities, including bowel care, catheter care, and other intimate hygiene tasks.
- Assisted with mobility, transfers, and positioning to maintain comfort and prevent pressure sores.
- Administered medication, monitored health conditions, and supported clients with daily routines.
- Maintained and managed personal care equipment (e.g., catheters, incontinence products, hoists).
- Supported clients in managing their personal hygiene, including bathing, dressing, and grooming.
- Collaborated with healthcare professionals to ensure individualised care plans were followed.
- Documented care provided and reported any changes in clients' conditions to appropriate staff or family members.
- Ensured a safe, clean, and comfortable living environment in line with health and safety standards.
Disability Support Worker
Accomplished Choice Solutions
Wallsend , NSW
06.2023 - 03.2024
- Supported clients with disabilities to achieve personal goals and enhance daily independence through tailored care plans.
- Worked closely with clients to develop and track progress towards goals related to daily living, communication, and social integration.
- Followed restrictive practices put in place by BSP ensuring client safety and dignity.
- Provided direct support to clients with mental health challenges, offering emotional and behavioural support as needed.
- Assisted with daily activities, including personal care, mobility, and community participation, fostering a sense of autonomy.
- Implemented positive behaviour support strategies and contributed to the creation of behaviour management plans.
- Ensured a safe and supportive environment by following all safety protocols and maintaining confidentiality.
Aged Care Worker
Amaroo
Charlestown , NSW
06.2022 - 12.2022
- Provided daily personal care, including assistance with grooming, feeding, and mobility.
- Administered medications and monitored health conditions.
- Supported clients with emotional well-being and social engagement.
- Maintained a clean and safe environment, following health and safety guidelines.
- Documented client progress and communicated effectively with families and healthcare teams.
Aged Care Worker Work Experience
Opal
Mount Hutton , NSW
05.2022 - 05.2022
- Monitored health and well-being of clients and reported significant health changes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Instructed family members on how to provide bedside care.
- Encouraged independence by assisting with mobility issues and providing instruction on safety precautions.
- Maintained records of client care plans and progress notes.
- Provided clients with emotional support and companionship.
- Followed care plan and directions to administer medications.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Reported any changes in health or behaviour to nursing staff members promptly.
- Recorded client status progress and challenges in logbooks and reports.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Provided companionship and emotional support to elderly clients.
Receptionist
Broadmeadow Medical Centre
Broadmeadow , NSW
06.2021 - 01.2022
- Regularly working on a casual basis. This position required me to use my knowledge from NAHMS in customer service skills, scanning, and filing patient’s information, fax, email, book, organise and keep on track of the online appointment book, assisting the doctor in chauffeuring.
- Achievements and Contributions• Customer Service: Developed on experience gained in previous role into a professional medical environment• Working Unsupervised. Showed independence as regularly the only administration on site.• Receptionist/telephone skills. Maintained office phone system, liaising with clients and doctors• Unsupervised telephonist. Working in the office alone after hours, taking calls and liaising with mobile medical staff.• Appointment Book/Financial transactions:Managed client’s appointments. Accurately recorded all cash movements while following policies on large transactions.• Scanning and Filing: Returned and assisted with restocking of products as required in doctors’ rooms. Supported visual merchandising standards while setting up new displays and rotating required stock.• Sending & actioning referrals• Dealing with a high demand of calls and appointment inquiries
Receptionist
Newcastle After Hours
Broadmeadow , NSW
07.2020 - 06.2021
- Regularly working on a Part-time basis, this position has helped me advance my general customer service demands and assisting patients and doctors’ requests. This position also required undertaking extensive training in customer service skills, scanning and filing patient’s information, fax, email, book, organise and keep on track of the online appointment book, assisting the doctor in chauffeuring.Achievements and Contributions• Customer Service: Developed on experience gained in previous role into a professional medical environment• Working Unsupervised. Showed independence as regularly the only administration on site.• Receptionist/telephone skills. Maintained office phone system, liaising with clients and doctors• Unsupervised telephonist. Working in the office alone after hours, taking calls and liaising with mobile medical staff.• Appointment Book/Financial transactions:Managed client’s appointments. Accurately recorded all cash movements while following policies on large transactions.• Scanning and Filing: Returned and assisted with restocking of products as required in doctors’rooms. Supported visual merchandising standards while setting up new displays and rotating required stock.
CUSTOMER SERVICE AND FOH
01.2016 - 07.2020
- Working on a first-time part-time basis, this position involved meeting general customer service demands and assisting with FOH duties such as cleaning and organising stock requests
- This position also required undertaking extensive training in customer service skills and sales techniques for this well-known fast-food outlet
- Developed and was promoted to crew trainer asked to become a shift manager just prior to leaving for a role with more prospects.
Education
Certificate III Individual Support -
Intercept Training
Broadmeadow, NSW01-2022
High School Diploma -
Hunter Sports High School
Gateshead11-2020
Nords Wharf Primary School
Skills
- Level 2 Support coordinator
- WWCC
- NDISWC
- Police check
- Covid Vaccinations Booster
- First aid and CPR
- Car rego and insurance
- Admin skills
- NDIS/PACE claiming
- Restrictive practice panels and reporting
- Roster management
- Interview and onboard new support workers
- Incident management
Accomplishments
- Working Unsupervised
- Dementia communication abilities
- Bathing & personal hygiene
- Dressing assistance
- Meal & feeding support
- Wheelchair transfer
- Observation documentation
- Personal care needs
- Proper staffing
- Patient care and safety
- Positioning patients
- Basic care services
- Computer literacy
- First aid certification
- Biohazard disposal
- Care monitoring
- Bed transfers
- Catheter care
- Infection prevention and control
- Bed making and linen changes
- WORK PLACEMENTS ___________________________________________________________________________
- FRANKY & CO – CAFÉ (1-WEEK WORK PLACEMENT) 2019
- BROWN SUGAR - RESTRAUNT (1-WEEK WORK PLACEMENT) 2020
- Tingira Hills Aged Care, Mount Hutton – trainee (clinical placement), Assistant in nursing May
References
References available upon request.
Timeline
Disability Coordinator
Accomplished Choice Solutions
03.2024 - Current
Disability Support Worker
Accomplished Choice Solutions
06.2023 - 03.2024
Disability Support Worker
Nurse Next Door
01.2023 - 05.2024
Aged Care Worker
Amaroo
06.2022 - 12.2022
Aged Care Worker Work Experience
Opal
05.2022 - 05.2022
Receptionist
Broadmeadow Medical Centre
06.2021 - 01.2022
Receptionist
Newcastle After Hours
07.2020 - 06.2021
CUSTOMER SERVICE AND FOH
01.2016 - 07.2020
Certificate III Individual Support -
Intercept Training
High School Diploma -
Hunter Sports High School
Nords Wharf Primary School
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