Summary
Overview
Work History
Education
Skills
Timeline
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Brylee Newman

Lakes Entrance,VIC

Summary

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.


Reliable and honest, skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Cleaner

Esplanade Resort And Spa
06.2023 - Current
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Emptied trashcans and transported waste to collection areas.
  • Provided assistance to other staff members with cleaning of difficult areas.

Retail Pharmacy Assistant

Lakes Entrance Amcal Pharmacy
03.2021 - 02.2023
  • Streamlined prescription processing with diligent attention to detail, ensuring patient safety.
  • Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control.
  • Assisted customers in locating over-the-counter products, improving their overall shopping experience.
  • Handled sensitive customer information with discretion, ensuring confidentiality of personal data at all times.
  • Greeted customers at counter and provided excellent customer service.
  • Collaborated with pharmacists to resolve any discrepancies or issues related to patients'' medications.

Cleaner

Lakes Entrance Post Office
03.2020 - 03.2022
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Waitress Trainee

Ferrymans Restaurant
11.2017 - 03.2020
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

High School Diploma -

Lakes Entrance Secondary College
Lakes Entrance, VIC
11.2021

Skills

  • Housekeeping
  • Waste Management
  • Quality Assurance
  • Chemical Handling
  • Telephone Etiquette
  • Positive Attitude

Timeline

Cleaner

Esplanade Resort And Spa
06.2023 - Current

Retail Pharmacy Assistant

Lakes Entrance Amcal Pharmacy
03.2021 - 02.2023

Cleaner

Lakes Entrance Post Office
03.2020 - 03.2022

Waitress Trainee

Ferrymans Restaurant
11.2017 - 03.2020

High School Diploma -

Lakes Entrance Secondary College

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Brylee Newman