Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brylie McDonald

Melton,VIC

Summary

Engaging Appointment Setter with strong customer service skills and a proactive approach to meeting client needs. Experience in making quick, customer-focused decisions and collaborating effectively within a team, ensuring high-quality service delivery in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Household Manager

Me
Melton, VIC
07.2019 - Current
  • Managed daily schedules and routines for children of varying ages.
  • Organized educational activities to promote learning and development.
  • Facilitated communication between family members regarding needs and expectations.
  • Tracked and organized weekly household expenses, ensuring financial stability for the family.
  • Identified issues and developed practical solutions to enhance household efficiency.
  • The ability to analyze complex situations, identify inefficiencies, and execute effective solutions.
  • Amazing communication skills.
  • Managed multiple tasks simultaneously in fast-paced environment, maintaining productivity and order.

Front of House Employee

Nandos
Melton, VIC
10.2018 - 04.2019
  • Greeted customers warmly, fostering a welcoming dining atmosphere.
  • Assisted in taking customer orders accurately and efficiently.
  • Managed cash register operations during peak hours, ensuring accurate transactions.

• Answered customer calls promptly, taking orders and answering inquiries.

Waitress/All Rounder

LaTrobe Valley Hotel
02.2017 - 07.2017
  • Resolved customer complaints and ensured satisfaction through effective communication
  • Served food and beverages to customers in a timely manner
  • Processed customer bills and payments accurately and efficiently
  • Communicate with customers to resolve complaints or ensure satisfaction
  • Processed customer bills and payments at point of sale
  • Communicate order details to kitchen personnel
  • Prepared a variety of hot and cold beverages according to customer preferences
  • Cleaned and sanitized food service areas regularly to ensure hygiene standards to maintain hygiene standards to maintain hygiene and safety standards
  • Stocked serving stations with necessary supplies for uninterrupted service with necessary supplies for efficient service
  • Collected dirty dishes and tableware promptly to maintain service flow and tableware to ensure prompt service turnaround
  • Scheduled dining reservations and coordinated seating arrangements for optimal customer experience
  • Provided customers with information and assistance regarding menu items

Education

Certificate III - Employability Skills Training

AGA Group

Certificate III - Hospitality

Certificate III - Retail

Certificate III - Hospitality

Responsible Service of Alcohol (RSA) -

Barista qualification -

Safe Food Handling -

Next step course -

Tracy Group
Melton

Year 10 -

Craigieburn Secondary College

Skills

  • Household budgeting
  • Accuracy and efficiency
  • Customer service excellence
  • Effective communication
  • Problem solving expertise
  • Organized and always prepared with good time management skills
  • Work well in a team and independently
  • Team collaboration
  • Team player
  • Team collaboration
  • Motivated under pressure
  • Professionalism and maturity
  • Professional appearance
  • Microsoft word, Microsoft excel, Google chrome, Mobile devices, iPad, PowerPoint, Social media

Timeline

Household Manager

Me
07.2019 - Current

Front of House Employee

Nandos
10.2018 - 04.2019

Waitress/All Rounder

LaTrobe Valley Hotel
02.2017 - 07.2017

Certificate III - Employability Skills Training

AGA Group

Certificate III - Hospitality

Certificate III - Retail

Certificate III - Hospitality

Responsible Service of Alcohol (RSA) -

Barista qualification -

Safe Food Handling -

Next step course -

Tracy Group

Year 10 -

Craigieburn Secondary College
Brylie McDonald