Brylie McGauley
St Kilda,VIC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills with 14 years experience in Retail,
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Category and Store Support Manager
The Chocolate Box
01.2023 - 10.2024
- Providing support to all ten retail store teams via email communications and on site training for product knowledge and merchandising contributing to a more cohesive workplace.
- Conducted regular audits of sales floor standards compliance, maintaining a clean and visually appealing shopping environment for customers.
- In store training and mentoring for new team members or new managers on excellent Customer Service, Health & Safety, POS, EFTPOS, finance procedures, back end systems, product knowledge and merchandising.
- Forecasting and management of packaging including quality checks. Ensuring that suppliers adhere to timelines and costs to guarantee sales targets are reached.
- Ensuring product ranges are correctly executed through all sales channels (in stores and online).
- Correctly allocating stock levels across ten store locations in line with sales budgets and key promotions, as well as providing feedback to team leaders.
- Communicating with all locations through memorandums. Supporting the marketing teams for successful in store and digital campaigns.
- Processing invoices and management of stock levels.
- Managing hygiene reporting and updating system processes.
- Monitoring marketing trends and presenting innovative ideas to the management team regularly.
- Comparing competitors pricing and quality to provide our customers with the best possible product and price.
- Setting up new stores ensuring stock levels and merchandising plans are adhered to.
- Shopify management for the online store, product and ingredient updates, as well as in house photography for website.
- Supporting sales team for corporate and wholesale clients building connections and nurturing relationships.
Category & Operations Co-ordinator
The Chocolate Box
03.2021 - 01.2024
- Collaborated with area managers to evaluate needs and optimise operational plans.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Boosted productivity by establishing effective communication channels between departments.
- Providing direction and guidance to internal online orders and dispatch teams.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruiting, hiring, and training initial personnel, working to establish key internal functions and outline scope of positions for new organisation.
- Administration support for supply chain manager.
- Managing and updating processes and procedures for the company.
- Planogram and visual merchandising support for stores.
- Advising and supervision of online store and dispatch teams.
- Training for new team members and one on one team development meetings.
- Processing online, corporate and wholesale orders to ensure all are dispatched in a timely manner.
- Stock level and rotation management.
- Approval of invoices for stock, packaging and transport. Implemented and processed stocktakes for all store locations.
Retail Manager
The Chocolate Box
04.2010 - 01.2021
- Overseeing store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhancing store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implementing daily operating procedures to keep store clean, adequately stocked, and well-organised.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coaching employees and training on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Ensuring a high standard of customer service standards were met and maintained in a high turnover store.
- Opening and closing procedures of store.
- Completing daily paperwork and computer entry of sales data as established by management.
- Scheduling and training new team members.
- Assisting with Centre Management marketing events.
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
- Winning Manager of the Month awards.
- Stock control for store to achieve and exceed sales targets and general administration tasks.
- Coordinating special events such as holiday promotions or clearance sales to drive additional business.
- Cultivated and strengthened lasting corporate client relationships using strong issue resolution and dynamic communication skills.
- Creating hampers, gift wrapping and house keeping.
- Providing product knowledge and mentoring team members.
- Undertaking stocktake.
- Facebook and Instagram management from 2019-2021
Education
Bachelor of Arts - Music Business
RMIT University
Melbourne, VIC2009
Skills
- Store Operations
- Customer Service
- Problem-Solving
- Multitasking Abilities
- Task Delegation
- Merchandising Strategies
- Brand Awareness
- Stock control
- Recruitment and hiring
- Reliability
- Team Collaboration
- Inventory Tracking and Management
References
Karen Bennetts
0403 857 331
karen.bennetts@chocolatebox.com.au
Product & Supply Chain Manager
Paul Ryan
0413 238 533
paul.ryan@chocolatebox.com.au
Chief Chocolatier/ CEO
Timeline
Category and Store Support Manager
The Chocolate Box
01.2023 - 10.2024
Category & Operations Co-ordinator
The Chocolate Box
03.2021 - 01.2024
Retail Manager
The Chocolate Box
04.2010 - 01.2021
Bachelor of Arts - Music Business
RMIT University
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