Summary
Overview
Work History
Education
Skills
References
Timeline
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Bryon Brillantes

Mount Druitt

Summary

Dynamic hospitality professional with extensive experience at Meriton Suites, excelling in customer service and front desk operations. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in payment processing and reservation management, fostering loyalty among corporate and returning guests.

Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Customer-focused Guest Services Receptionist known for productivity and efficiency in task completion. Specialized skills include effective communication, problem-solving, and time management. Excel in empathy, patience, and active listening to enhance guest satisfaction and resolve concerns swiftly.

Customer-focused professional with experience in hotel, motel, and resort desk operations. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience
2013
2013
years of post-secondary education

Work History

Guest Services Receptionist

Meriton Suites
Parramatta
11.2022 - Current
  • Answered incoming calls from customers seeking assistance or information regarding hotel amenities.
  • Maintained an up-to-date knowledge of hotel products, features, pricing plans, discounts, and special offers.
  • Checked guests in and out of their rooms according to established procedures.
  • Greeted guests upon arrival and provided them with information about the hotel services.
  • Prepared welcome packets including key cards for each arriving guest.
  • Provided directions to guests needing assistance navigating around the city.
  • Provided concierge services by offering recommendations of local attractions, shopping, and dining options.
  • Tracked lost items left behind by guests at check out time.
  • Processed payments for guest's room charges and incidentals using a point-of-sale system.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Updated guest profiles in the reservation system as needed.
  • Provided exceptional service to corporate and returning guests, fostering loyalty and satisfaction.

Gaming Attendant

Seven Hills RSL
Seven Hills
02.2022 - 11.2022
  • Maintained a clean work area by sanitizing all gaming equipment after each use.
  • Kept records of sales transactions using point-of-sale software programs.
  • Verified customer age to ensure compliance with legal requirements for certain games.
  • Drink service
  • TAB service

Bar Gaming Attendant

Marsden Brewhouse
Marsden Park
10.2021 - 02.2022
  • Resolved customer complaints in a professional manner according to established guidelines.
  • Performed minor maintenance on gaming machines as needed.
  • Utilized knowledge of gaming industry standards when interacting with customers.

Education

Diploma - Tourism

Australian Careers Business College
Parramatta
02.2012 - 12.2012

Doonside Technology High School
Doonside

Skills

  • Customer service
  • Front desk operations
  • Reservation management
  • Payment processing
  • Concierge services
  • Hospitality standards
  • Attention to detail
  • Team player attitude
  • Cash handling experience
  • Telephone etiquette
  • Charge posting
  • Room charges
  • Room booking
  • Cash handling
  • Teamwork
  • Check-in and Check-out procedures

References

References available upon request.

Timeline

Guest Services Receptionist

Meriton Suites
11.2022 - Current

Gaming Attendant

Seven Hills RSL
02.2022 - 11.2022

Bar Gaming Attendant

Marsden Brewhouse
10.2021 - 02.2022

Diploma - Tourism

Australian Careers Business College
02.2012 - 12.2012

Doonside Technology High School
Bryon Brillantes