Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Bryony Holmes

Wellard,WA

Summary

Diligent professional with a strong foundation in customer service, recognized for efficiently resolving inquiries and maintaining exceptional satisfaction rates. Proven ability to leverage communication and problem-solving skills to enhance the overall customer experience.


Eager to transition into truck driving, bringing a commitment to safety, reliability, and excellence in service delivery. Prepared to apply transferable skills to ensure timely and efficient transportation solutions.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Viva Energy
03.2017 - Current
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • High knowledge of Dangerous Goods.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Delivery Driver & Customer Service Representative

Domino's Pizza
11.2013 - 04.2017
  • Verified each delivery against instructions before delivering to customers.
  • Completed on-time deliveries by choosing the best and most efficient routes.
  • Submitted receipts and money received from deliveries at the end of each shift.
  • Received customer payments.
  • Reported security and service incidents to management.
  • Completed purchases using Point of Sale systems.
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Delivered packages to customer doorsteps and business offices.

Sales Representative

TSA Group
10.2016 - 01.2017
  • Wrote, negotiated and finalised sales contracts.
  • Responded to all customer inquiries thoroughly and professionally.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Answered customer questions about product availability and shipment times.
  • Maintained friendly and professional customer interactions.
  • Answered calls daily addressing customer inquiries, solving problems and providing new product information.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Contacted new and existing customers to discuss how their needs could be met through specific products and services.
  • Created sales contacts with on- and off-premise accounts.
  • Complex Data Entry Working to strict daily KPI Targets.

Education

Graduated Year 12 With Full WACE Certifications -

Mandurah Baptist College
Mandurah, WA
10.2015

Skills

  • Exceptional Communication Skills
  • Safe driving practices
  • Strong Client Relations
  • Hazardous materials handling
  • Training Development Aptitude
  • Dangerous Goods Knowledge
  • Proficient in POS Systems
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution

Accomplishments

    Licenses:

    - Current Full Manual Car Licence

    - Current Dangerous Goods Drivers Licence - Obtained April 2025

    - Current HR-B License - Obtained November 2024 (eager to upgrade to HC/MC)

    Certificates:

    - Cert II - Automotive Refinishing Obtained November 2022

    Dept. Fire & Emergency Services Certificates:

    - Fire Fighting Skills

    - Fatigue Management

    - Child Safe, Child friendly Environment

    - Bushfire Safety Awareness

    - Alcohol and Other Drugs Management Education and Awareness Training

Timeline

Customer Service Representative

Viva Energy
03.2017 - Current

Sales Representative

TSA Group
10.2016 - 01.2017

Delivery Driver & Customer Service Representative

Domino's Pizza
11.2013 - 04.2017

Graduated Year 12 With Full WACE Certifications -

Mandurah Baptist College

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Bryony Holmes