Bryson Wells
Atherton,QLD
Summary
I am a hardworking and dedicated professional with 6 years of customer service experience. With a proven record of reaching KPIs, I am currently looking for a position where I can grow and contribute my skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ASSISTANT MANAGER
Red Rooster
Ashgrove, QLD
03.2021 - 12.2021
- Supports the restaurant manager in the day to day running of the restaurant operations
- Leads and delegates people on shift
- Assists in the recruitment, development and training of the team
- Drives sales and maximises profits
- Delivers exceptional food quality in line with strict food safety standards
- Ensures excellent guest experiences are delivered from arrival to departure
- Responds to guest feedbacks, resolves customer conflicts and implements changes to prevent reoccurrences
- Motivates the team to success and achievement of key shift targets
- Responsible for inventory/ordering stock, cash control and daily stocktakes
- In charge of daily and weekly restaurant maintenance cleaning
Shift Supervisor
KFC
Atherton, QLD
02.2019 - 10.2020
- Maintains highest possible level of quality, customer service and cleanliness in all tasks
- Greets customers pleasantly and politely takes orders
- Uses suggestive selling to increase the sale of side items
- Resolves customer complaints about incorrect orders immediately
- Follows all approved cash handling and security procedures
- Trains new staff and supervises the overall operations of a shift
- Prepares sales reports and sends them to the area manager for effective monitoring of the performance of the branch
- Prepares products according to approved procedures
- Follows approved KFC procedures and schedules for cleaning and sanitation of food preparation and storage areas, as well as equipment and utensils
- Performs other duties as required by restaurant management
Customer Service Team Member
KFC
Atherton, QLD
08.2014 - 01.2019
- Maintains high level of quality customer service and cleanliness in all given tasks
- Greets customers pleasantly and politely takes orders
- Uses suggestive selling to increase the sale of side items
- Follows approved cash handling procedures
- Follows approved KFC procedures for food preparation, storage and cleaning
- Performs other duties required by management
Food Service Team Member
KFC
Atherton, QLD
01.2018 - 10.2020
- Maintains highest possible level of quality in cleanliness
- Follows all approved KFC procedures for cleaning and sanitation of food preparation and storage areas, as well as equipment and utensils
- Trains new staff in food preparation and reports observations to management
- Creates daily and weekly cleaning schedules
- Creates daily operations guide of food preparation procedures for inexperienced staff
- Performs other duties as required by management
Education
High School Diploma -
Atherton State High School
Atherton, QLD11.2017
Skills
- Mentoring
- Team work
- Team leadership
- Ability to work at a fast pace
- Customer service
- Safety awareness
- Problem solving
- Quick thinking
- Adaptability
- Multitasking
Certification
First Aid (January 2020)
References
Mike Valle
KFC Resturant General Manager
0403 522 249
Jay Sanders
Red Rooster branch owner
0466 673 075
Matt Pyatt
Red Rooster Restaurant Manager
0407 770 720
Hobbies
- Soccer
- Futsal
- Golf
- Gym
- Computer games
Timeline
ASSISTANT MANAGER
Red Rooster
03.2021 - 12.2021
Shift Supervisor
KFC
02.2019 - 10.2020
Food Service Team Member
KFC
01.2018 - 10.2020
Customer Service Team Member
KFC
08.2014 - 01.2019
High School Diploma -
Atherton State High School