Summary
Overview
Work History
Education
Skills
ENGLISH, ITALIAN
Languages
Timeline
Generic

MARGOUT BUCCERI

Burwood,NSW

Summary

I'm an Italian who moved to Australia in 2015 and started working in the hospitality industry. Being Italian, I have a strong appreciation for good food, wine, and hospitality, which has been a driving force behind my decision to pursue a career in this industry.

At 29 years old, I consider myself to be in the prime of my life, and I have a strong desire to learn, grow, and succeed in my career. Moving to a new country and starting a new job in hospitality was definitely a challenge, but it also required me to be adaptable, flexible, and open-minded, all of which are valuable skills in the hospitality industry.

My experience of living in two different cultures has given me a unique perspective on customer service and the importance of creating a welcoming and inclusive environment for all customers. I'm sensitive to cultural differences and strive to tailor my approach to meet the needs of a diverse range of customers.

Overall, I believe that my Italian heritage, age, and experience of working in hospitality in Australia all contribute to a valuable set of skills and experience that can help me excel in the industry. With passion, work ethic, and adaptability, I'm confident that I have the potential to achieve great things in hospitality career.

Overview

8
8
years of professional experience

Work History

GRAPPA RISTORANTE E BAR

CHARLIE COLOSI
03.2021 - Current


  • Led and motivated a team of restaurant staff, including servers, chefs, and support staff, to deliver exceptional service and maintain a positive work environment.
  • Ensured an exceptional dining experience for patrons by providing top-notch customer service, resolving issues promptly, and addressing any concerns or special requests.
  • Managed day-to-day restaurant operations, including staff scheduling, shift coordination, and ensuring compliance with safety and sanitation standards.
  • Oversaw financial aspects of the restaurant, including budgeting, cost control, and monitoring expenses to optimize profitability.
  • Collaborated with the culinary team to create and update menus, set pricing, and introduced new dishes to meet customer preferences and market trends.
  • Conducted training and onboarding for new staff members, ensuring they were well-versed in restaurant procedures and customer service standards.
  • Maintained high standards of food quality, presentation, and service, ensuring guest satisfaction and loyalty.
  • Ensured compliance with local health and safety regulations, food safety guidelines, and all relevant licensing requirements.
  • Addressed customer complaints and operational challenges with quick and effective solutions, consistently upholding the restaurant's reputation.

OLIVETO RESTAURANT

CHARLIE COLOSI
08.2019 - 03.2021
  • Ensuring exceptional customer service and addressing inquiries and concerns promptly.
  • Managing day-to-day operations, staff scheduling, and safety standards compliance.
  • Optimizing finances through cost control and budget management.
  • Maintaining strong supplier relationships for efficient inventory management.
  • Collaborating with the culinary team on menu development and pricing strategies.
  • Implementing staff training programs and overseeing onboarding.
  • Participating in marketing efforts and organizing promotions.
  • Upholding high-quality standards in food and service.
  • Ensuring regulatory compliance and a safe dining environment.
  • Preparing financial reports and offering strategic recommendations.
  • Swiftly resolving customer concerns and operational challenges.
  • Managed a team of 15 employees and oversaw all restaurant operations.
  • Conducted staff training programs to improve customer service and increase staff productivity.

MAMA ROSY'S

OZLEM PINAR
11.2016 - 02.2019
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Resolved problems, improved operations and provided exceptional service.
  • Passionate about learning and committed to continual improvement.
  • Managed daily restaurant operations, including staff scheduling, inventory management, and budgeting.
  • Developed and executed marketing strategies to increase restaurant visibility and attract new customers.
  • Conducted staff training programs to improve customer service and increase staff productivity.
  • Collaborated with Executive Chef to create innovative menu items that met customer preferences and expectations.
  • Monitored restaurant expenses and achieved profitability targets.

Via Napoli Pizzeria

LUIGI
07.2015 - 02.2016
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Proficiently handled various roles including cashier, order-taking, order delivery, and more.
  • Upheld compliance standards and bar terminology.
  • Utilized sales and upselling techniques.

Education

No Degree -

VIRGILIO MARONE
PALERMO, SICILY, ITALY
2010

Skills

  • Strong leadership and communication skills
  • Menu development
  • Staff training and development
  • Budgeting and inventory management
  • Customer service excellence
  • Marketing and sales strategies
  • Health and safety regulations
  • Wine Knowledge
  • Sales and Upselling Techniques
  • Accurate Money Handling
  • Order Taking and Delivery

ENGLISH, ITALIAN

I'M ADVANCED IN ENGLISH AND ITALIAN LANGUAGES

Languages

Italian
Native or Bilingual
English
Full Professional

Timeline

GRAPPA RISTORANTE E BAR

CHARLIE COLOSI
03.2021 - Current

OLIVETO RESTAURANT

CHARLIE COLOSI
08.2019 - 03.2021

MAMA ROSY'S

OZLEM PINAR
11.2016 - 02.2019

Via Napoli Pizzeria

LUIGI
07.2015 - 02.2016

No Degree -

VIRGILIO MARONE

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