Summary
Overview
Work History
Education
Skills
Professional Referees
Awards
Activities
Certification
Timeline
Generic
Buddhi Perera

Buddhi Perera

Box Hill

Summary

Dynamics 365 CE & Power Platform Certified Solution Architect with 9 years of comprehensive experience spanning consulting and corporate environments. Currently leading a professional services practice specializing in Dynamics 365 CE and Power Platform within a family-owned consulting firm. My background includes 5 years of consulting experience with two Managed Service Providers (MSP), coupled with 4 years in corporate roles focused on the management, design, and support of D365 CE and Power Platform solutions. This diverse experience has provided me with a well-rounded perspective on both technical execution and business strategy, enabling the delivery of effective, scalable solutions that drive measurable client outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

SOLUTION ARCHITECT / TEAM LEAD/ EXECUTIVE TEAM MEMBER

Metisc
10.2021 - Current
  • Company Overview: Metisc is a Perth, Western Australia based Microsoft Dynamics 365 Specialist providing software and integration services to customers in consumer, corporate, not-for-profit, government, education and small to medium businesses.
  • Dynamic 365 CE/ Power Platform solution design, delivery and support
  • Professional Services Profitability Improvement
  • Involve in functional analysis, design documentation and Solution Architect Diagrams
  • Find the best tech solution to solve existing business problems and requirements
  • Describe the structure, characteristics, behaviour and other aspects of the software to project stakeholders
  • Lead a Team of 4 developers and 1 Business Analyst
  • Actively identify methods of supporting system adoption and process efficiency
  • Proactively identify areas for improvement and introduce innovative recommendations, factoring in customer needs, data analytics, as well as industry best practices
  • Managing Project Progress/ Allocate work to the team/ Communicating goals
  • Coaching to improve team member skill sets/ Run lunch and learn Sessions
  • Define features, development phases and solution requirements
  • Provide specifications according to which the solution is defined, managed, and delivered
  • Projects: Volunteer/ Member Management Solution for Not-for-profit Organisations, Microsoft 2015 CRM legacy system upgrade to D365 CE Online, Waste management Solutions, CRM System for Ports, Engineering Business Solutions, Solutions for Churches. D365 CE/ Power Platform Projects Delivered for more than 50 + Projects

SOLUTION ARCHITECT / DEVELOPER

Bingo Industries Head Office
08.2019 - 10.2021
  • Company Overview: Bingo is one of the leading Waste Management Companies in the Australian market with a huge growth in only 5 years. There are over 2000 employees work for the company with growing number of IT team members.
  • Managed end-to-end software development life-cycle, from initial requirements gathering to post-implementation support and maintenance.
  • Involve in functional analysis, design documentation, requirement gathering and development.
  • Develop new CRM functionality as required, refine and enhance the existing functionality.
  • Actively identify methods of supporting system adoption and process efficiency.
  • Proactively identify areas for improvement and introduce innovative recommendations, factoring in customer needs, data analytics, as well as industry best practices.
  • Conduct analysis of existing data to help identify patterns, aid in data quality and support business cases.
  • Conduct or support End User Training as required.
  • Client support as and when required.
  • Ability to see outside of the box, to interpret data and understand recurring themes and system issues.
  • Bingo is one of the leading Waste Management Companies in the Australian market with a huge growth in only 5 years. There are over 2000 employees work for the company with growing number of IT team members.
  • Project Responsibilities: Rollout Microsoft Dynamic 365 v9.0 (Online), Analysis, Design, Coding, and Testing and maintenance phase of the project life cycle, Expertise in client - side development using JavaScript, Customized MS Dynamics 365 form On Load, On Save Status changes events with JavaScript, Created several plug-ins and custom workflows for enhancing the system and maintain data integrity.

CRM Support Analyst

Coates Hire
06.2018 - 08.2019
  • Company Overview: Coates Hire has been one of the top equipment hire companies in the Australian and Southeast Asian market for over 125 years. There are over 2000 employees work for Coates Hire with 60 members of Coates Hire IT team in Mascot.
  • Perform in-depth analysis of CRM, report issues, determine causes and provide a resolution.
  • Resolve any CRM application support issues within the timeframe.
  • Accurately anticipate possible problems and devise possible solutions.
  • Deliver the development of items within estimated times; ensure quality and accuracy of development items delivered.
  • Documentation of all applications and systems is kept up to date.
  • Work with infrastructure and the change control management team on monthly releases and issue fixes.
  • Work with business stakeholders (CSC / Sales / Marketing teams) for the system requirements.
  • Coates Hire has been one of the top equipment hire companies in the Australian and Southeast Asian market for over 125 years. There are over 2000 employees work for Coates Hire with 60 members of Coates Hire IT team in Mascot.
  • Project Responsibilities: Upgrade Microsoft CRM2011 to Microsoft Dynamic 365 v8.2 (On Premise), Like to like system upgrade (6 month duration), Requirement Analysis, Development (Convert JavaScript / Workflows / Business Process Flows / Dashboards).

CRM Consultant

Remagine Solutions
09.2016 - 06.2018
  • Company Overview: Remagine Solutions has been delivering IT solutions to the Australian market for over 35 years. Remagine Solutions delivers Microsoft centric product solutions to companies in the Healthcare, Manufacturing and Distribution, Not for Profit and Food and Beverage industries.
  • Provide System solutions and training to Customers.
  • Design and customize solutions.
  • Develop custom workflows, JavaScripts, Plugins.
  • Develop Custom Reports using SQL and FetchXML.
  • Customer Interaction on CRM Support Issues.
  • Data Migration.
  • Documentation (training materials, guides and presentations).
  • Use of Ribbon workbench and XRM ToolBox.
  • Create solutions using Field Services and Voice of Customer.
  • Remagine Solutions has been delivering IT solutions to the Australian market for over 35 years. Remagine Solutions delivers Microsoft centric product solutions to companies in the Healthcare, Manufacturing and Distribution, Not for Profit and Food and Beverage industries.

Education

Bachelor of Information Communications Technology -

Western Sydney University
01.2016

Diploma in Information Communications Technology -

ACBT
01.2013

Skills

  • Microsoft Dynamic 365 Customer Engagement
  • Power Platform
  • Microsoft Power Automate
  • Microsoft Fabric
  • Copilot Studio
  • Microsoft Purview
  • D365 CE/BC Integration
  • JavaScript Development/ Plugins
  • Custom Workflows development
  • CRM/NAV Integration
  • Azure DevOps
  • FetchXML/ MySQL/ PowerBi
  • Spkl
  • Advanced Microsoft Application Skills
  • QAS Address Validation Configuration
  • ClickDimensions Integrations
  • Mailchimp Integrations
  • Dynamic 365 App for outlook
  • DocGen tool for Dynamic 365 Document Generation
  • Azure OpenAI
  • SharePoint Architecture
  • Microsoft Power Pages
  • D365 CE (Field Service)/ FinOps Integration
  • Webinar/ Marketing Presentation

Professional Referees

Available on Request

Awards

  • Coates Hire CIO Monthly Award, 05/19
  • Scholarship at Western Sydney University

Activities

  • Active member of IT Engagement Community, Coates Hire, 2018-2019
  • Active member of National Latin Dancing Club, 2010-2014

Certification

  • PL-900 - Microsoft Power Platform Solution Architect Expert
  • PL-200 - Microsoft Power Platform Functional Consultant Associate
  • Microsoft Catalyst Training: 2021

Timeline

SOLUTION ARCHITECT / TEAM LEAD/ EXECUTIVE TEAM MEMBER

Metisc
10.2021 - Current

SOLUTION ARCHITECT / DEVELOPER

Bingo Industries Head Office
08.2019 - 10.2021

CRM Support Analyst

Coates Hire
06.2018 - 08.2019

CRM Consultant

Remagine Solutions
09.2016 - 06.2018

Diploma in Information Communications Technology -

ACBT

Bachelor of Information Communications Technology -

Western Sydney University
Buddhi Perera