Dynamics 365 CE & Power Platform Certified Solution Architect with 9 years of comprehensive experience spanning consulting and corporate environments. Currently leading a professional services practice specializing in Dynamics 365 CE and Power Platform within a family-owned consulting firm. My background includes 5 years of consulting experience with two Managed Service Providers (MSP), coupled with 4 years in corporate roles focused on the management, design, and support of D365 CE and Power Platform solutions. This diverse experience has provided me with a well-rounded perspective on both technical execution and business strategy, enabling the delivery of effective, scalable solutions that drive measurable client outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SOLUTION ARCHITECT / TEAM LEAD/ EXECUTIVE TEAM MEMBER
Metisc
10.2021 - Current
Company Overview: Metisc is a Perth, Western Australia based Microsoft Dynamics 365 Specialist providing software and integration services to customers in consumer, corporate, not-for-profit, government, education and small to medium businesses.
Dynamic 365 CE/ Power Platform solution design, delivery and support
Professional Services Profitability Improvement
Involve in functional analysis, design documentation and Solution Architect Diagrams
Find the best tech solution to solve existing business problems and requirements
Describe the structure, characteristics, behaviour and other aspects of the software to project stakeholders
Lead a Team of 4 developers and 1 Business Analyst
Actively identify methods of supporting system adoption and process efficiency
Proactively identify areas for improvement and introduce innovative recommendations, factoring in customer needs, data analytics, as well as industry best practices
Managing Project Progress/ Allocate work to the team/ Communicating goals
Coaching to improve team member skill sets/ Run lunch and learn Sessions
Define features, development phases and solution requirements
Provide specifications according to which the solution is defined, managed, and delivered
Projects: Volunteer/ Member Management Solution for Not-for-profit Organisations, Microsoft 2015 CRM legacy system upgrade to D365 CE Online, Waste management Solutions, CRM System for Ports, Engineering Business Solutions, Solutions for Churches. D365 CE/ Power Platform Projects Delivered for more than 50 + Projects
SOLUTION ARCHITECT / DEVELOPER
Bingo Industries Head Office
08.2019 - 10.2021
Company Overview: Bingo is one of the leading Waste Management Companies in the Australian market with a huge growth in only 5 years. There are over 2000 employees work for the company with growing number of IT team members.
Managed end-to-end software development life-cycle, from initial requirements gathering to post-implementation support and maintenance.
Involve in functional analysis, design documentation, requirement gathering and development.
Develop new CRM functionality as required, refine and enhance the existing functionality.
Actively identify methods of supporting system adoption and process efficiency.
Proactively identify areas for improvement and introduce innovative recommendations, factoring in customer needs, data analytics, as well as industry best practices.
Conduct analysis of existing data to help identify patterns, aid in data quality and support business cases.
Conduct or support End User Training as required.
Client support as and when required.
Ability to see outside of the box, to interpret data and understand recurring themes and system issues.
Bingo is one of the leading Waste Management Companies in the Australian market with a huge growth in only 5 years. There are over 2000 employees work for the company with growing number of IT team members.
Project Responsibilities: Rollout Microsoft Dynamic 365 v9.0 (Online), Analysis, Design, Coding, and Testing and maintenance phase of the project life cycle, Expertise in client - side development using JavaScript, Customized MS Dynamics 365 form On Load, On Save Status changes events with JavaScript, Created several plug-ins and custom workflows for enhancing the system and maintain data integrity.
CRM Support Analyst
Coates Hire
06.2018 - 08.2019
Company Overview: Coates Hire has been one of the top equipment hire companies in the Australian and Southeast Asian market for over 125 years. There are over 2000 employees work for Coates Hire with 60 members of Coates Hire IT team in Mascot.
Perform in-depth analysis of CRM, report issues, determine causes and provide a resolution.
Resolve any CRM application support issues within the timeframe.
Accurately anticipate possible problems and devise possible solutions.
Deliver the development of items within estimated times; ensure quality and accuracy of development items delivered.
Documentation of all applications and systems is kept up to date.
Work with infrastructure and the change control management team on monthly releases and issue fixes.
Work with business stakeholders (CSC / Sales / Marketing teams) for the system requirements.
Coates Hire has been one of the top equipment hire companies in the Australian and Southeast Asian market for over 125 years. There are over 2000 employees work for Coates Hire with 60 members of Coates Hire IT team in Mascot.
Project Responsibilities: Upgrade Microsoft CRM2011 to Microsoft Dynamic 365 v8.2 (On Premise), Like to like system upgrade (6 month duration), Requirement Analysis, Development (Convert JavaScript / Workflows / Business Process Flows / Dashboards).
CRM Consultant
Remagine Solutions
09.2016 - 06.2018
Company Overview: Remagine Solutions has been delivering IT solutions to the Australian market for over 35 years. Remagine Solutions delivers Microsoft centric product solutions to companies in the Healthcare, Manufacturing and Distribution, Not for Profit and Food and Beverage industries.
Provide System solutions and training to Customers.
Design and customize solutions.
Develop custom workflows, JavaScripts, Plugins.
Develop Custom Reports using SQL and FetchXML.
Customer Interaction on CRM Support Issues.
Data Migration.
Documentation (training materials, guides and presentations).
Use of Ribbon workbench and XRM ToolBox.
Create solutions using Field Services and Voice of Customer.
Remagine Solutions has been delivering IT solutions to the Australian market for over 35 years. Remagine Solutions delivers Microsoft centric product solutions to companies in the Healthcare, Manufacturing and Distribution, Not for Profit and Food and Beverage industries.
Education
Bachelor of Information Communications Technology -
Western Sydney University
01.2016
Diploma in Information Communications Technology -
ACBT
01.2013
Skills
Microsoft Dynamic 365 Customer Engagement
Power Platform
Microsoft Power Automate
Microsoft Fabric
Copilot Studio
Microsoft Purview
D365 CE/BC Integration
JavaScript Development/ Plugins
Custom Workflows development
CRM/NAV Integration
Azure DevOps
FetchXML/ MySQL/ PowerBi
Spkl
Advanced Microsoft Application Skills
QAS Address Validation Configuration
ClickDimensions Integrations
Mailchimp Integrations
Dynamic 365 App for outlook
DocGen tool for Dynamic 365 Document Generation
Azure OpenAI
SharePoint Architecture
Microsoft Power Pages
D365 CE (Field Service)/ FinOps Integration
Webinar/ Marketing Presentation
Professional Referees
Available on Request
Awards
Coates Hire CIO Monthly Award, 05/19
Scholarship at Western Sydney University
Activities
Active member of IT Engagement Community, Coates Hire, 2018-2019
Active member of National Latin Dancing Club, 2010-2014
Certification
PL-900 - Microsoft Power Platform Solution Architect Expert
PL-200 - Microsoft Power Platform Functional Consultant Associate
Microsoft Catalyst Training: 2021
Timeline
SOLUTION ARCHITECT / TEAM LEAD/ EXECUTIVE TEAM MEMBER
Metisc
10.2021 - Current
SOLUTION ARCHITECT / DEVELOPER
Bingo Industries Head Office
08.2019 - 10.2021
CRM Support Analyst
Coates Hire
06.2018 - 08.2019
CRM Consultant
Remagine Solutions
09.2016 - 06.2018
Diploma in Information Communications Technology -
ACBT
Bachelor of Information Communications Technology -
<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform