Buddhini Kaushalya Kumarathunga
Melbourne,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Cleaning Supervisor
Consolidated Property Services
Melbourne, VIC
02.2020 - Current
- Managed daily cleaning operations and staff of up to 30 cleaners.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Conducted regular inspections of all areas to ensure that standards are met and maintained.
- Created daily schedules for staff members to ensure proper coverage in all areas.
- Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
- Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
- Provided guidance and support to team members when needed or requested.
- Ensured that all required health, safety, sanitation regulations are followed by staff members.
- Coordinated with other departments regarding special events or projects requiring additional cleaning services.
- Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Maintained records of completed tasks including work orders and time sheets.
- Collaborated with management teams on various projects relating to facilities upkeep and hygiene.
- Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
- Provided assistance during emergency situations such as floods or fires when necessary.
- Ensured compliance with state and federal laws pertaining to hazardous waste disposal methods and practices.
- Created schedules, shift reports and other business documentation.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Intern
Hope Circle
Narre Warren, VIC
12.2023 - 02.2024
- Assisted clients in accessing and utilizing community resources to meet their needs.
- Developed and maintained relationships with external service providers.
- Provided crisis intervention services, as needed.
- Completed assessments of client needs and preferences.
- Monitored progress of clients' goals and objectives.
- Maintained accurate records of client interactions and services provided.
- Conducted home visits to ensure safety of clients in their environment.
- Coordinated transportation services for clients to access necessary medical appointments or other activities outside the home setting.
- Collaborated with multidisciplinary teams to coordinate care plans for clients.
- Acted as an advocate on behalf of clients when appropriate and necessary.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
- Managed caseloads consisting of up to 20-25 individuals at any given time.
- Created individualized service plans that addressed each client's unique needs and goals.
- Assessed risk factors associated with a variety of mental health issues and developed strategies for managing them effectively.
- Provided education about available community resources such as housing, employment opportunities, financial assistance programs.
- Served as a liaison between families, caregivers and internal, external service providers.
- Updated case notes on a daily basis using an electronic database system.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Gathered, entered and updated data to maintain departmental records and databases.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Prepared agendas and took notes at meetings to archive proceedings.
Intern
Afri-Aus Care
Sprigvale, VIC
05.2023 - 09.2023
- Provided assistance to individuals and families in need of social services, such as housing, healthcare, education, employment and financial aid.
- Organized outreach activities to engage members of the community and promote awareness of available resources.
- Assisted in developing programs and initiatives that addressed poverty-related problems within the community.
- Developed partnerships with local businesses and government agencies to provide services for those in need.
- Advocated for clients by working closely with legal professionals to ensure their rights were being respected.
- Maintained records of client interactions through case management systems, including data entry into online databases.
- Monitored progress of clients and provided follow-up support when necessary.
- Participated in team meetings to discuss strategies for addressing complex cases or situations.
- Collaborated with multidisciplinary teams from different departments to create strategies for addressing community needs.
- Assessed individual needs and developed tailored plans for each client's unique situation.
- Responded promptly to inquiries from clients seeking assistance via telephone or email.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Made referrals to utilize community resources for service users's needs.
- Protected confidential information of service users with careful documentation.
- Maintained accurate records and documented client data in organization databases.
Education
Bachelor of Community Services - Community Services
Acknowledge Education
168, Exhibition Street, Melbourne, Victoria09-2024
General English
Hawk Institute
Level 4, 171, La Trobe Street, Melbourne, Victoria11-2021
Early Childhood Education And Care
Southern Cross Education Institute
155-166, Boundary Road,North Melbourne, Victoria 308-2021
Skills
- Cultural Competency
- Program Planning
- Clerical Support
- Documentation Management
- Referral Coordination
- Community Outreach
- Time management abilities
- Administration and management
- Teamwork and Collaboration
- Progress Evaluations
- Written Communication
- Professionalism
- Documentation proficiency
- Analytical Skills
- Progress evaluations understanding
- Problem-Solving
- Self Motivation
- Interdisciplinary Collaboration
- Task Prioritization
- Attention to Detail
- Effective Communication
- Continuous Improvement
- Goal Setting
- Decision-Making
- Time Management
- Relationship Building
- Organizational Skills
- Problem-solving aptitude
- Adaptability and Flexibility
- Problem-solving abilities
- Excellent Communication
- Team Collaboration
Timeline
Intern
Hope Circle
12.2023 - 02.2024
Intern
Afri-Aus Care
05.2023 - 09.2023
Cleaning Supervisor
Consolidated Property Services
02.2020 - Current
Bachelor of Community Services - Community Services
Acknowledge Education
General English
Hawk Institute
Early Childhood Education And Care
Southern Cross Education Institute
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