Buddy Zeaiter

• Head of Operations PMO - Program managing OPS projects - assisting/guiding in Lending Platform (Nucleus Finn One) & Smart ATMs projects
• PM for Operations Projects in Automation, Digitization, Optimization & Compliance. Open Banking (Cuscal), Automated Payment System, Document Management System (SharePoint), Customer Service Centre system (Salesforce) &Workflows/Processes (Nintex/SharePoint).
• Own and Manage Digital/Mobile Banking, On boarding platforms (Nintex/SharePoint), Website (Optimizely), CRM (Salesforce), Open Banking (Cuscal)
• Enhance bank's efficiencies - replacing manual tasks with automated/digitized processes

• Manage the platform development life-cycle from ideation to launch

• Work closely with Marketing/Products team - products offerings and UI/UX
• Manage any 3rd party vendors, consultants and contractors to agreed schedule, cost and quality.

• Work with various Fintech corporations to utilize the bank's APIs and create various automation & seamless digital experience.
• Control department and projects' budget (CAPEX & OPEX)
• Set up Operations MIS - ensure tracking and efficiencies
• Research, Analyse, and Introduction of Change in Digital Platforms - better Return on Investment (ROI) and Risk Mitigation.

• Platform Stream requirements backlog - prioritization, estimation and cost Vs value assessment
• Manage platform business rules - support changes/releases and issues/incidents
• Facilitate stakeholder meetings - Gather/Interpret requirements - process mapping - platforms roadmap
• Onboarding application Analysis - identifying issues - vendor/IT collaboration for temporary/permanent solution
• New/Change Request management - implementations -documentations
• Testing (Preprod) and Post verification testing (production)
• IT and Digital Channel Team collaboration - deliver capabilities/platforms since inception to production
• 3rd party vendors, consultants and contractors management - agreed schedule, cost and quality
• Procedures design/maintenance - updates and Gaps
• Policies and procedures adherence - reduce OPS Risk, potential/actual loss
• Super User Training - Train the trainer approach

• Requirements Gathering - Core Banking, Mobile, Consumer, Corporate Digital Banking
• Business Intelligence & Data Visualization/Analysis - Tableau - operational changes & new system proposals
• Functional/Business Specifications document - tracking and updating used as permanent records and for future training purposes

• Workflow charts and diagrams (Microsoft Visio & MS Project)
• User acceptance testing (UAT) and Post verification testing participation

• Training users - User Guide maintenance