Buggy Andrews
Narara,NSW
Summary
I am a dependable employee and a very fast learner. I have a lot of experience with building a strong rapport with customers and clients, and am always kind and helpful during customer or client interactions. I get along well with other staff members making our work environment good and making sure all of the work tasks are completed in a quick and professional manner. In my work at Bakers Delight we get many regular customers that visit our store every day, and I always remember them and their order to ensure our customers feel appreciated and want to continue coming to our store.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Bakers Delight Wyoming
06.2023 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
- Developed loyal customer base by providing consistent, high-quality service.
Sales Assistant Team Member
Kmart Tuggerah
10.2021 - 06.2022
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
- Assisted in achieving store sales targets by driving promotions and consistently upselling products.
- Maintained accurate cash handling procedures, ensuring secure transactions for both the business and customers alike.
- Acted as a key resource for customers seeking guidance on complex product features or specifications, ultimately instilling confidence in their purchase decisions and driving satisfaction rates up.
- Delivered exceptional customer experiences by resolving inquiries and addressing concerns promptly and professionally.
Customer Service Team Member
KFC Wyoming
10.2019 - 02.2021
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Education
Bachelor of Social Work Honours - Social Work
University of Newcastle
Newcastle, NSW11-2026
Certificate IV Community Services - Community Services
NSW Tafe
Ourimbah, NSW11-2022
Certificate III Community Services - Community Services
NSW Tafe
Gosford, NSW11-2021
Skills
- Goal-Oriented
- Honest and Dependable
- Complex Problem-Solving
- Customer Needs Assessment
- Fitting room maintenance
- Hospitality and accommodation
- Brand and product knowledge
- Customer Service
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Team Cooperation
Musical Theatre
My participation in local musical and play productions has made me a very confident and easy to talk to person. Through the theatre I have been able to get to know many different kinds of people and have a lot of fun.
Timeline
Sales Assistant
Bakers Delight Wyoming
06.2023 - Current
Sales Assistant Team Member
Kmart Tuggerah
10.2021 - 06.2022
Customer Service Team Member
KFC Wyoming
10.2019 - 02.2021
Bachelor of Social Work Honours - Social Work
University of Newcastle
Certificate IV Community Services - Community Services
NSW Tafe
Certificate III Community Services - Community Services
NSW Tafe
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