Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

B Noma Khumalo

Sydney

Summary

Proactive and highly motivated Tourism and Event Management Graduate with 8 years of valuable experience in the retail, hotel and hospitality industries. Throughout my career, I have held various management positions that have allowed me to develop strong leadership skills and excel in team coordination. I have a proven track record of driving customer satisfaction and operational efficiency through effective communication and problem-solving abilities. Expertise in managing diverse teams, optimizing processes, and delivering exceptional service. I am committed to exceed expectations, fostering a positive impact on colleagues,and contributing to business success.

Overview

8
8
years of professional experience

Work History

Store Manager

Kidstuff
10.2019 - Current
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Ordering store supplies and stationary, and maintaining technological equipment.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Compiled daily sales reports to track progress and identify areas for improvement.
  • Optimized store displays and appearance via strategic merchandising.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained tidy and organised store environment to comply with cleanliness standards.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.

Front Office Supervisor

Oaks Hotels
06.2022 - 11.2023
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
  • Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
  • Regularly communicated with guests through surveys and feedback channels, utilizing insights to make continuous improvements across hotel operations.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Collaborated with housekeeping staff and maintenance to ensure rooms exceed guest expectations.

Crew Member

McDonald's
03.2017 - 04.2019

Education

Bachelor Degree - Tourism and Event Management

University of Canberra
08.2022

Responsible Service of Alcohol (RSA) -

TAFE NSW
06.2022

Certificate III in Retail Services -

McDonald's North Ryde

Skills

  • Strong attention to Detail
  • Ability to Multitask
  • Strong organisational and prioritisation Skills
  • Time management
  • Recruiting, hiring and training of staff
  • Interpersonal skills
  • Intermediate technological skills
  • Effective decision making
  • Ability to provide quality customer service
  • Critical thinking and problem Solving
  • Ability to Work Under Pressure
  • Effective verbal and written communication
  • Ability to work well in a team and lead others

References

Rachael Smallwood : Kidstuff Area Manager

0403 855 910


Timeline

Front Office Supervisor

Oaks Hotels
06.2022 - 11.2023

Store Manager

Kidstuff
10.2019 - Current

Crew Member

McDonald's
03.2017 - 04.2019

Responsible Service of Alcohol (RSA) -

TAFE NSW

Bachelor Degree - Tourism and Event Management

University of Canberra

Certificate III in Retail Services -

McDonald's North Ryde

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B Noma Khumalo