BUI THI NGOC HA
Melbourne,VIC
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
TRUONG DIEM LANGUAGE CENTER
DIRECTOR
VIET NAM, HO CHI MINH
11.2020 - Current
- Maintained teaching English and Japanese courses
- Maintained schedule of class assignments to meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Modified existing software systems to enhance performance and add new features.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Maintained updated knowledge through continuing education and advanced training.
HOANG HA HUMAN RESOURCES JOINT STOCK COMPANY
HEAD OF JAPANESE TRAINING DEPARTMENT
VIET NAM, HO CHI MINH
09.2013 - 08.2020
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular meetings with joint staff to discuss progress and address any issues that arise.
- Delegated work to staff, setting priorities and goals.
- Ensured proper staffing levels were maintained at all times by scheduling shifts appropriately.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized special events for customers as part of the joint's promotional activities.
- Coordinated with other departments to ensure all activities are completed in a timely manner.
- Entered time and attendance logs in preparation for payroll.
- Established and managed yearly budgets of up to $[Amount].
- Created training modules and documentation to train staff.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Maintained detailed records of daily operations and prepared monthly reports for management review.
- Provided direction, oversight, and guidance to staff members on a daily basis.
- Analyzed data from various sources to identify trends and develop solutions for improving joint processes.
Education
Bachelor of Japanese Language - Japanese
Ho Chi Minh City University of Pedagogy
Japanese Course08-2013
Skills
- Work Planning and Prioritization
- Computer Skills
- Problem-Solving
- Quality Control Analysis
- Quality Control
- Critical Thinking
- Active Listening
- Training Abilities
Certification
- ENGLISH - IELTS - 5.0 ( AUG 2023 )
Timeline
TRUONG DIEM LANGUAGE CENTER
DIRECTOR
11.2020 - Current
HOANG HA HUMAN RESOURCES JOINT STOCK COMPANY
HEAD OF JAPANESE TRAINING DEPARTMENT
09.2013 - 08.2020
Bachelor of Japanese Language - Japanese
Ho Chi Minh City University of Pedagogy
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