BULOU ALITI K MASI
Sydney,Australia
Summary
Results-driven Real Estate professional with a proven track record in property management and tenant relations. Known for high productivity and efficiency, excelling in financial oversight and property maintenance. Strong negotiation and communication skills foster exceptional customer experiences and ensure client satisfaction. Focused on tailoring strategies to meet diverse assignments while collaborating effectively across various backgrounds.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Property Manager
Highland Double Bay Malouf
Double Bay, NSW
06.2024 - Current
- Manage daily activities for property portfolio.
- Strengthened collaboration across tenant, agent, and landlord groups.
- Coordinated property repairs on behalf of landlord.
- Developed effective partnerships with trade workers.
- Resolved issues related to tenant rental arrears.
- Aided in managing open house events for prospective tenants.
- Completed final property inspections post-tenant vacate.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
Property Manager
Charlotte Peterswald Sydney
North Sydney, NSW
08.2022 - 08.2024
- Met with prospective tenants to show property and assess applications or sign leases.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Assistant Property Manager
Charlotte Peterswald Sydney
North Sydney, NSW
07.2022 - 08.2022
- Assisting senior property manager in daily operational and management of owner properties, financial reporting
- Liaise with owners, tenants, and contractors for maintenance requests
- Answering phone calls
- Greeting clients and contractors
Cleaning Contractor
Private Contractor
Sydney, NSW
02.2022 - 06.2022
- Handled equipment, chemicals and materials properly and with caution
- Used time management and efficient cleaning methods to meet deadlines
- Delivered quality customer service to address urgent needs and cleaning requests
- Organized and used industrial cleaning products following strict safety procedures
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash
Cabin Crew
Virgin Australia
Sydney, NSW
03.2015 - 03.2020
- Streamlined communication among flight deck and cabin crew, ensuring seamless operations during flights.
- Adhered to organizational guidelines to foster secure environment.
- Maintained high standards in aircraft cleanliness by conducting meticulous audits.
- Performed routine cleaning tasks to ensure a hygienic environment.
- Uphold safety standards for all airline customers.
- Provided assistance with luggage handling and delivered safety announcements.
- Resolved in-flight passenger queries and offered effective solutions.
- Instructed passengers on proper safety procedures regarding equipment and seatbelts ahead of departure.
Inbound Customer Service Representative
Telstra Corporation
Brisbane, QLD
04.2011 - 03.2015
- Greeted callers warmly to foster a positive customer experience.
- Handled complaints efficiently to ensure customer satisfaction.
- Ensured secure handling of client information to enhance follow-up efficiency.
- Assisted numerous customers daily while maintaining a positive attitude.
- Maintained compliance with procedures to regularly achieve call-duration targets.
- Resolved customer issues in a single call to enhance satisfaction ratings.
- Resolved complex service inquiries forwarded by internal teams, enhancing client retention.
- Handled more than 50 client inquiries daily.
Customer Service Team Member
McDonald's Goodna
Goodna, QLD
04.2009 - 02.2011
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Responded proactively and positively to rapid change
- Exhibited high energy and professionalism when dealing with customers and staff
- Delivered prompt service to prioritize customer needs
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Trained new personnel regarding company operations, policies and services
- Communicated professionally with colleagues, freelancers and clients
Education
Certificate IV - Real Estate Practice
TAFE NSW
Ultimo, NSW06.2022
High School Diploma -
Redbank Plains State High School
Redbank Plains, QLD12.2009
Skills
- Customer Satisfaction
- Clear Verbal and Written Communication
- Customer Needs Assessments
- Active Learning
- Building Customer Rapport and Relationships
- Passion for delivering highest levels of customer service
- Analytical with eye to detail and accuracy
- Confident and approachable with highly professional presentation
- Eagerness to learn every day
- Time management skills
Certification
Class 2 Real Estate Licence - Current
Responsible Service of Alcohol - Current
Preferred Name
Ally
References
References available upon request.
Timeline
Property Manager
Highland Double Bay Malouf
06.2024 - Current
Property Manager
Charlotte Peterswald Sydney
08.2022 - 08.2024
Assistant Property Manager
Charlotte Peterswald Sydney
07.2022 - 08.2022
Cleaning Contractor
Private Contractor
02.2022 - 06.2022
Cabin Crew
Virgin Australia
03.2015 - 03.2020
Inbound Customer Service Representative
Telstra Corporation
04.2011 - 03.2015
Customer Service Team Member
McDonald's Goodna
04.2009 - 02.2011
Certificate IV - Real Estate Practice
TAFE NSW
High School Diploma -
Redbank Plains State High School