BULOU BIUBALE
Sydney,NSW
Summary
Experienced in oral and written communication, active listening, and analytical problem-solving. Excel at enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions. Consistently foster loyalty and build lasting relationships. Keen interest in coding and actively planning to complete a workshop by 2025 to further develop skills in this area.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ZIP
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Woolworths Group
05.2022 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Sales Consultant
The Accor group
11.2018 - 01.2019
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Contact customers in the Asia and South Pacific region to sell Accor Hotel annual membership.
- Meeting Sales KPI
- Product and Location knowledge
- Performed objection handling
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
Ticket Agent
Red Badge, auckland
09.2016 - 02.2017
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Scanning tickets and verify them
Food and Beverage Attendant
The Northern Club, Auckland Cbd
10.2016 - 01.2017
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Provided attentive service and proactively assessed guest needs.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Engaged in suggestive selling and other sales techniques.
- Maintained stock levels of cups, lids, straws and condiments throughout shift
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints
- Assisted wait staff with timely food delivery and guest requests
Food and Beverage Attendant
Koru Lounge
10.2016 - 12.2016
- Provided attentive service and proactively assessed guest needs.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored temperature of cases, shelves and storage areas and reported failures to manager.
- Assisted wait staff with timely food delivery and guest requests.
Education
Bachelor of Business - Finance
Auckland School of Technology
12.2028
No Degree - Coding
Shecodes
Online03.2025
Diploma - Tourism And Travel Management
New Zealand School of Tourim
01.2018
Skills
- Demonstrations
- Product and service knowledge
- Ms Office
- Time management
- Sales expertise
- Team player
- Customer service
- Multitasking
- Adaptability
- Efficient and Detail-Oriented
- Needs Assessment
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Call Documentation
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
• Level 3 Business Administration from Best Pacific School
• New Zealand Certificate in Tourism Level 4
• New Zealand School of Tourism Certificate - Tourism, Hotel & Airline Operations
• Blue Lagoon Cruises Specialist Certificate
• STA Travel Specialist Certificate
• Contiki Specialist Certificate
• New Zealand Certificate in Tourism Level 3
• New Zealand Certificate in Travel Level 3
• New Zealand School of Tourism Certificate in Tourism, Travel and Airline Operations
Timeline
Customer Service Representative
ZIP
03.2023 - Current
Customer Service Representative
Woolworths Group
05.2022 - 02.2023
Sales Consultant
The Accor group
11.2018 - 01.2019
Food and Beverage Attendant
The Northern Club, Auckland Cbd
10.2016 - 01.2017
Food and Beverage Attendant
Koru Lounge
10.2016 - 12.2016
Ticket Agent
Red Badge, auckland
09.2016 - 02.2017
Bachelor of Business - Finance
Auckland School of Technology
No Degree - Coding
Shecodes
Diploma - Tourism And Travel Management
New Zealand School of Tourim
Similar Profiles
Sabrina SoletaSabrina Soleta
Car Wash Attendant at ZipCar Wash Attendant at Zip
James MillerJames Miller
Electrical Technician at ZipElectrical Technician at Zip
Carini EllenCarini Ellen
Engineering Manager at ZipEngineering Manager at Zip