Bulou Lavenia Donumaiwasa
Busselton,WA
Summary
Adept at maintaining high standards of professionalism and service under pressure, I honed my adaptability and guest services skills at renowned establishments like the InterContinental Fiji Golf Resort & Spa. My collaborative spirit and efficiency in dining room organization have consistently enhanced customer satisfaction and operational smoothness, showcasing my commitment to excellence and continual improvement.
Overview
5
5
years of professional experience
Work History
Food and Beverage Attendant
The Deck
10.2024 - Current
- Checked dining area supplies of linens, wrapped silverware, and replenished low stocks
- Maintained stock levels of cups, lids, straws, and condiments throughout shift
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Greeted and seated guests to provide friendly and welcoming experience.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
Food and Beverage Attendant
Abbey Beach Resort
09.2023 - 09.2024
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Greeted and seated guests to provide friendly and welcoming experience.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
- Arranged tables and chairs for special occasions and events.
- Answered customer questions about food and beverage items and assisted with menu selections.
Food and Beverage Attendant
InterContinental Fiji Golf Resort & Spa
06.2023 - 08.2023
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Greeted and seated guests to provide friendly and welcoming experience.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Food and Beverage Attendant
Outrigger Fiji Beach Resort
08.2019 - 02.2020
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Greeted and seated guests to provide friendly and welcoming experience.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Arranged tables and chairs for special occasions and events.
- Maintained cleanliness and organization in dining area, ensuring welcoming environment for customers.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Certificate III - Hospitality
Australian Pacific Training Coalition
Suva, Fiji11.2019
Skills
- Adaptability under pressure
- Reliability and punctuality
- Kitchen Support
- Guest Services
- Dining room organization
- Phone orders
- Food Preparation
Tickets
- Responsible Service of Alcohol
- White Card
- Work Safely at Heights
- Enter and Work in Confined Space
Timeline
Food and Beverage Attendant
The Deck
10.2024 - Current
Food and Beverage Attendant
Abbey Beach Resort
09.2023 - 09.2024
Food and Beverage Attendant
InterContinental Fiji Golf Resort & Spa
06.2023 - 08.2023
Food and Beverage Attendant
Outrigger Fiji Beach Resort
08.2019 - 02.2020
Certificate III - Hospitality
Australian Pacific Training Coalition
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