Summary
Overview
Work History
Education
Skills
Timeline
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Bulou-Merewai Mekemeke

Campsie

Summary

Customer service professional with commitment to excellence and reputation for reliability. Known for achieving positive outcomes through effective communication and problem-solving. Focused on team collaboration and adapting to diverse customer needs, ensuring seamless service delivery. Strong interpersonal skills and customer-centric mindset valued by employers.


Overview

3
3
years of professional experience

Work History

Customer Service Operator (WFH)

TK Elevators
03.2024 - Current
  • Reporting and administration tasks.
  • Allocation of service calls to our technicians.
  • Receive, control & manage all incoming elevator inquiries in a timely manner.
  • Data-entry
  • Taking fault reports from Technicians.
  • Completing work orders.
  • Completing Accidents/Incident Reports.
  • Producing reports for clients.
  • Filing.
  • Maintained accurate records of customer interactions, ensuring timely follow-up and resolution of issues.
  • Strengthened customer loyalty by providing personalized solutions that addressed their unique needs.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Partnered with other departments to facilitate seamless issue escalation when necessary.
  • Handled high-pressure situations with grace, maintaining composure while offering timely support to distressed customers.
  • Assisted in training new hires on company policies, procedures, and best practices for exceptional customer service delivery.

Check In Agent

Oceania Aviation
01.2022 - 03.2024
  • Greeting customers with a smile at Check-in.
  • Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
  • Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
  • Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
  • Monitored flight schedules closely, providing timely updates to passengers regarding potential delays or cancellations.
  • Assigning seats on the aircraft.
  • Preparing and issuing boarding passes and baggage reclaim vouchers.
  • Gate boarding.
  • International Airport
  • Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
  • Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
  • Facilitated smooth boarding processes by guiding passengers towards designated gates efficiently.
  • Prepared necessary reports on daily check-in activities, supporting management in identifying areas for improvement.
  • Processed payments securely for excess baggage fees or other charges as required by airline policies.
  • Sold, printed, and issued tickets to guests.
  • Checked baggage at gate and loaded onto ramp.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

Education

High School Certificate -

Kingsgrove North High

Skills

  • Strong proficiency with Microsoft Office, Excel, Word, Outlook and Teams
  • Commitment to maintaining quality and efficiency in every aspect of work
  • Highly organized and proactive with strong written and verbal communication skills
  • Adaptable, and a quick learner, team player and ability to manage multiple tasks effectively
  • Ability to work both independently and as part of a team
  • Honest, Patient, Hardworking and Respectful
  • Call Centre experience
  • Product knowledge
  • Customer focus
  • Complaint handling
  • Report preparation
  • System documentation

Timeline

Customer Service Operator (WFH)

TK Elevators
03.2024 - Current

Check In Agent

Oceania Aviation
01.2022 - 03.2024

High School Certificate -

Kingsgrove North High

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Bulou-Merewai Mekemeke