Experienced customer service operator with a proven track record in delivering exceptional support and assistance. Skilled in addressing customer inquiries, resolving issues, and facilitating order placements to enhance customer satisfaction. Committed to ensuring positive experiences with company products and services through effective communication and problem-solving.
Managed reporting and administrative tasks to ensure operational efficiency.
Allocated service calls to technicians based on priority and availability.
Received, controlled, and managed all incoming elevator inquiries promptly.
Entered data accurately to maintain updated records and reports.
Collected fault reports from technicians for timely resolution.
Completed work orders to facilitate swift service delivery.
Compiled Accident/Incident Reports to document safety issues.
Produced client reports to summarize service activities and performance.
Greeted customers warmly at check-in to create a welcoming atmosphere.
Processed and verified travel documents to ensure compliance with requirements.
Assigned seats on aircraft efficiently to maximize passenger satisfaction.
Prepared and issued boarding passes and baggage reclaim vouchers promptly.
Facilitated smooth gate boarding for timely departures.
CERTIFICATE OF COMPLETION: CPR/ AED/ FIRST AID
COMPLETED NDIS MODULES