Burak Cagdas

• Quickly entrusted with training new team members at Woolworths within my first month, demonstrating strong communication, leadership, and mentoring skills.
• Collaborated with team members to optimize workflow efficiency during peak shopping periods.
• Demonstrated reliability and a strong work ethic by consistently being trusted with high-responsibility tasks, highlighting my ability to work independently and support a team. Skills I would bring to an education environment.

Overview

• Administrative officer for Saturday classes: managed phone and in-person queries, entered data using government platforms, and software such as Compass, SIPP, VASS, Excel and Edumail.
• Key responsibilities
• Answered phone and in-person enquiries from staff, students, and families
• Entered and updated student data on government education portals
• Drafted and sent notices to school campuses for students and parents
• Used Microsoft Word, Excel, Outlook, and Edumail for admin tasks
• Achievements
• Successfully supported high-volume enrolment periods, helping process student data efficiently and ensuring smooth communication across multiple campuses.
• Recognised by staff for reliability and professionalism, often trusted to manage urgent communications and handle sensitive enquiries from families and educators.
• Improved office organisation and response times by maintaining accurate records and streamlining the distribution of notices to staff and families.

Retail Assistant, Night Fill, and Service Assistant

• Developed strong customer service, teamwork, and leadership skills
• Often stepped into team leader duties, including managing staff allocation and task prioritisation
• Stock Replenishment: Restocking shelves efficiently and accurately as part of the Grocery team to ensure product availability and presentation.
• Team Coordination: Stepped in as Nightfill and Duty Manager, allocating team tasks and overseeing completion of nightly operations. (Duty and nightfill manager Relief)
• Inventory Checks: Monitored stock levels, reported discrepancies, and supported stock rotation to maintain product quality.
• Collaboration: Worked closely with colleagues to meet store KPIs and respond to manager directions during high-demand shifts.
• Achievements
• Stepped into leadership roles as Nightfill and Duty Manager, confidently coordinating tasks and leading the night team to replenish all stock the same night it comes in.
• Recognised by managers for reliability and adaptability across multiple departments, including Nightfill, Grocery, and the Service Desk.
• Trained and supported new team members, contributing to faster onboarding and improved team efficiency during high-demand periods.

• Provided consistent administrative support during peak school periods, including the beginning and end of terms, adapting to increased workloads with efficiency.
• Maintained accurate student records and ensured timely distribution of school reports and notices to parents and area managers, supporting smooth communication across the school community.
• Acted as a liaison between parents, students, and staff, responding to queries and supporting a positive school-home partnership.
• Supported teachers and office staff with daily administrative tasks and classroom preparation as required.
• Entered and managed student information using Microsoft Suite and educational platforms such as SIP, VASS, and Compass.

• Completed 3 weeks of voluntary work at Keilor Downs VSL Centres for Language festivals and concerts.
• Assist students in preparing for speeches.
• Guided younger students in managing nerves and presenting confidently in front of audiences.
• Helped distribute programs and resources to attendees and ensured smooth event coordination.
• Communicate with parents as to why we host these events.
• Demonstrated initiative by anticipating tasks and offering assistance without direct supervision.
• Proven ability to learn quickly and adapt to new situations.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Consistently lifted materials weighing as much as 30kg.
• Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.

• Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
• Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
• Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
• Arrived to work in uniform and presentable in appearance to meet restaurant standards.
• Greeted guests pleasantly and answered menu questions.
• Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
• Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.

• Family Business
• Provided exceptional customer service during high-volume shifts, maintaining a calm demeanour under pressure.
• Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
• Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.