Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Burak Ozkan

Sydney,NSW

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Link Group
11.2023 - Current
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Customer Service Officer

Link Group
08.2023 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.

Customer Service Specialist

Insignia Financial
04.2023 - 08.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Bartender

Alex&Co
09.2022 - 04.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Receptionist

Viajero Hostels Miami
02.2022 - 08.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Receptionist

Marina Deluxe Hotel
01.2021 - 12.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Restaurant Waiter

Socrates
07.2019 - 12.2020
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Education

English Translating And Interpreting - Language Interpretation And Translation

Beykent University
Istanbul Turkey
10.2021

High School Diploma -

SES College
Istanbul Turkey
07.2017

No Degree -

Amity College Boys High School
Prestons, NSW

Skills

  • Correspondence Writing
  • Fee Collection
  • Team-Building Exercises
  • Cash Register Operations
  • Telephone Etiquette
  • Reading Comprehension

Languages

English
Native or Bilingual
Turkish
Native or Bilingual

Timeline

Administrative Assistant

Link Group
11.2023 - Current

Customer Service Officer

Link Group
08.2023 - Current

Customer Service Specialist

Insignia Financial
04.2023 - 08.2023

Bartender

Alex&Co
09.2022 - 04.2023

Receptionist

Viajero Hostels Miami
02.2022 - 08.2022

Receptionist

Marina Deluxe Hotel
01.2021 - 12.2021

Restaurant Waiter

Socrates
07.2019 - 12.2020

English Translating And Interpreting - Language Interpretation And Translation

Beykent University

High School Diploma -

SES College

No Degree -

Amity College Boys High School

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Burak Ozkan