Burcu Aktas

Granny's gozleme which is located in a food court area where I was making gozlemes from scratch at the majority of the time and we always had 4 other workers besides me who made fresh gozleme on the daily basis. My job was to make gozleme, serve customers, restock drinks and clean up such as sweeping the floor followed by mopping the floor before we close for the day, I would always greet the customers with a warm friendly smile whilst having a conversation with them so that way they would come back for our delicious gozlemes! I always did everything on time and i'm very efficient when it comes to doing things without the boss telling me what to do, if I see something that hasn't been done I will go and do it such as using a food processor to cut vegetables like mushrooms and store it in a container so its ready for the next day when making gozlemes. Granny's Gozleme is now called Muzzy's Kebab and Grill where the shop's variety of food has expanded; now their is boreks, salads, pides and colourful dips which is to die for and if you haven't been there your clearly missing out because the boreks are gobsmacking flavours alongside the dips and most of all the chilli dips is something out of the extraordinary with bursting flavours as it is a homemade dip, come see what the hype is about.

Key Responsibilities:

• Complied with all health and safety regulations while performing job duties
• Followed established loss prevention procedures when dealing with suspicious customers or activities
• Balanced cash drawers at the end of each shift
• Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy
• Collect credit card and cash payments to complete transactions for customer orders
• Greeting customers promptly and responding to questions
• Maintaining cleanliness of the checkout area by sweeping floors, emptying trash and mopping floors

Achievements:

• Received payment by cash, check, credit cards, vouchers or automatic debits
• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
• Recommended, selected, located, and obtained products to meet customer needs
• Kept check-out areas clean, organized and well-stocked to maintain attractive store
• Maintained work area and kept cash drawer organized
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer
• Bagged food neatly and carefully that customers ordered which was a successful profit

At this café I was working as a waitress therefore I had to serve customers and take orders, I would serve foods and drinks that the customers ordered then I would process to make coffee such as latte art which I then wiped down the tables including sweeping the floors. I washed dishes regularly having to also keep cutlery clean at all times which then was put back into where it belongs.

Key Responsibilities:

• Taking orders and serving customers
• Wiping down tables and sweeping floors
• Washing dishes and drying cutlery and putting it back where it goes

Achievements:

• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Learnt how to make coffee art
• Learnt how to deal with rude customers in a polite way
• Took orders for food and drinks and delivered them to guests
• Developed positive relationships with regular customers through friendly conversation
• Explained menu items, describing ingredients and cooking methods upon request
• Processed payments accurately using cash registers or POS systems
• Utilized POS system to total meal costs and add taxes for final bill calculation
• Explained menu options to guests, offered suggestions and took orders for food and beverages
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
• Presented food and beverages to guests at tables
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation

At this aged care I was working as a care taker where I had to help out the nurses with arranging activities for the elderly by participating in huge activities that benefit the elderly such as making pancakes with the nurses and enjoying the day out in the sun, some days I had to deliver newspapers to majority of the elderly's rooms. I would start a conversation and make small talk with them and see how their day is going and if they needed any special assistance, I would help them. When it was almost dinner time I asked the chefs if they needed my help with dining and setting up the tables and they were happy I asked them therefore they told me to set it up and I set the tables quickly in a short amount of time everything being perfectly tucked in place which they were shocked and pleased at the same time.

Key Responsibilities:

• Delivering newspapers to elderly's rooms
• Starting a conversation with the elderly, making them feel happy and comfortable like they are at home
• Taking surveys and asking the elderly about the aged care facilities about what they like or what they think needs to be changed

Achievements:

• Became more productive with sorting out activities
• More confident when talking to elderly people and understanding them and their needs
• Learnt how to cooperate with lots of people when participating in a huge activity
• Explained goals and expectations required of trainees
• Communicated with management about changes, maintenance needs and tenant issues
• Collaborated with multiple departments to maximise workflow and efficiency
• Communicated effectively with co-workers regarding job assignments and progress updates throughout shifts

At this clothing store I had to greet customers and help them out with what they were after, this includes recommending them clothes that will suit them. If they didn't want to buy something I had to return the clothes back onto the clothing racks followed by unpacking new stocks which is then transported to ozmah located in broadmeadows shopping centre.

Key Responsibilities:

• Customer Service
• Returning clothes on clothing line racks
• Stacking colours of clothes into order
• Arranging sizes from xxxsml to xxxlrg in order

Achievements:

• Providing excellent customer service to clients in person and over the phone
• Learning how to stack clothes from sizes extra small to extra large
• Folding shopping bags neatly
• Built and maintained relationships with peers and upper management to drive team success
• Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies
• Greeted customers to determine wants or needs
• Sold various products by explaining unique features
• Handled customer complaints and issues, resolving them efficiently to maintain positive relationships
• Greeted customers to offer assistance with selecting clothes and finding accessories upon completing purchases
• Ensured that all promotional materials were properly displayed in their designated areas
• Maintained knowledge of sales and promotions, return policies and security practices
• Organized store by returning merchandise to proper areas and restocked displays
• Processed special orders for out-of-stock items when necessary
• Analyzed customer feedback data to identify areas of improvement within store's services
• Ensured compliance with company policies and procedures at all times
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
• Performed regular price checks to ensure competitive pricing
• Organized stockroom shelves, racks and bins according to store layout and product categories
• Stocked shelves and supplies and organized displays to focus customer attention on specific items
• Described merchandise and explained use, operation and educating customers on proper washing usage
• Provided customer service by answering questions, resolving problems and responding to complaints in a timely manner
• Maintained records related to sales for store management
• Watched for and recognized security risks and thefts to prevent situations
• Recommended, selected and located merchandise based on customer desires
• Ticketed, arranged and displayed merchandise to promote sales
• Answered store and merchandise questions by leading customers to wanted items
• Helped customers find specific products, answered questions and offered product advice
• Cleaned shelves, counters and tables to maintain organized store
• Replenished merchandise on shelves as needed throughout the day
• Informed customers about current promotions and discounts
• Assisted in creating displays to promote products
• Answered customer inquiries regarding product features, pricing and availability
• Managed daily sales floor operations, ensuring optimal customer service and satisfaction
• Maintained cleanliness of the sales floor area at all times
• Performed floor moves, merchandising, display maintenance by keeping sales areas well-stocked, organized and current
• Greeted customers and provided assistance with product selection
• Recognized by management for providing exceptional customer service
• Completed routine maintenance
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
• Worked effectively in team environments to make the workplace more productive

At this Hair Salon I had to mix hair dyes because the supervisor told me to, after I did that I had to watch how the hairdresser coloured and styled the clients hair whether it was regrowth colouring, foils, highlights, balayage, full colour, bleach, blowwave, blowout, blowdry, updo or downdo hairstyles. Later on I had to wash the equipment's every time it was used and make sure every tool and equipment was in the salon trolleys, I frequently changed bins and put them in the garbage area which is outside at the back of the shop and I greeted clients warmly when they came in to get something done. When my shift was nearly over, the supervisor told me to clean the chandeliers which I did but it was hard to manage then I stacked hair products by the colours and type of product which makes it appealing and eye-catching to the clients.

Key Responsibilities:

• Mixing Hair dyes and washing equipment's afterwards
• Sweeping floors and wiping desks
• Placing Stock on shelves

Achievements:

• Greeting clients which improved my communication skills
• Stacking hair products from newest to oldest
• Learning how to straighten a client's hair professionally
• Updated and maintained customer information records and beauty services provided
• Provided assistance to other staff members during busy times
• Assisted with shampooing and conditioning treatments, ensuring client comfort
• Kept notes listing preferences and services provided to clients for quick reference
• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs
• Customized styles, services and products to suit client needs and maintain customer satisfaction
• Combed, brushed and sprayed hair or wigs to set style
• Applied water setting spray or hairspray, straightening or waving solutions to hair
• Organized the salon by tidying up shelves and displays
• Assisted stylists in shampooing, conditioning, cutting, colouring and styling hair
• Shampooed, conditioned and rinsed clients' hair
• Responded to customer inquiries by phone, email and in person
• Blow-dried, flat ironed, curled and styled clients' hair
• Collaborated with team to design new service offerings and specials
• Assessed inventory levels of salon retail products to maintain well-stocked stations
• Sanitized tools, followed safety standards and kept salon clean and safe
• Fostered clean and sanitary work environment to protect customers and staff from infection
• Provided advice on hair care products to clients
• Assisted with the setup and maintenance of salon equipment
• Assisted stylists during hair cutting, colouring and styling sessions
• Conducted regular stock checks and reported any discrepancies
• Maintained a clean work environment throughout the day
• Treated customers to shampooing and head massage to promote loyalty
• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns
• Bleached, dyed or tinted hair using applicator or brush
• Advised patrons on proper care of colour-treated hair, recommending shampoos and other products to promote health and body
• Cleaned and sanitized all salon tools and equipment
• Shampooed, conditioned and dried hair and scalp or hairpieces
• Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary
• Washed, coloured, cut and styled hair for high volume of clients daily

At Shijo's Hair and Beauty I was working as a Salon Assistant on where I had to help out the hairdresser with washing equipment's alongside greeting clients warmly by offering them tea, coffee or juice also making sure the floors are clean and the waiting area desks are tidy at all times.

Key Responsibilities:

• Sweeping floors and wiping desks
• Booking appointments
• Washing equipment's

Achievements:

• Confidence in Communication
• Learning how to book appointments
• Teamwork by changing the bins, booking appointments, greeting clients and keeping the area tidy for them
• Shampooed, conditioned and rinsed clients' hair
• Watched customers getting eyebrows threaded and shaped and watched waxing services by the professionals doing it and learning how to apply it correctly
• Provided shampooing services to clients including scalp treatments and conditioning treatments
• Prepared workstations for upcoming appointments by setting up styling chairs with necessary towels and tools
• Kept detailed track of client preferences and product needs to effectively schedule appointments, maintain inventory and optimize customer service
• Backed up reception desk by answering phones, scheduling appointments and processing payments
• Gave customers scalp massages and adhered to safety and service procedures to maintain customer safety and enhance satisfaction with salon services
• Adhered to safety guidelines when handling chemicals and dyes during hair colour and treatment processes
• Applied appropriate products to customer scalps based on preferences and health needs, promoting desired changes to hair and scalp and boosting customer enjoyment
• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs
• Fostered clean and sanitary work environment to protect customers and staff from infection
• Managed and updated shampooing, retail corner and hairdresser supply inventories to meet project demands
• Sanitized tools, followed safety standards and kept salon clean and safe
• Performed light receptionist duties such as checking clients out upon completion of services rendered
• Sold products based on customer needs, scalp conditions and recommendations from supervisors
• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns
• Displayed excellent organizational skills when stocking shelves with retail products and merchandise
• Shampooed customers before haircuts and answered basic questions about services and products to promote customer loyalty
• Educated clients about products used during their appointment and recommended appropriate products for home care
• Ensured all tools were properly sanitized before use on each client
• Scheduled appointments for customers using internal software system
• Assessed inventory levels of salon retail products to maintain well-stocked stations
• Washed, coloured, cut and styled hair for high volume of clients daily