Burcu Baris
Sydney,NSW
Summary
Result-driven professional with 10 years of extensive experience in the Tourism & Hospitality industry. Proven expertise in account and property management, customer service, and sales administration. Possesses exceptional time management skills and a high sense of responsibility. Demonstrated ability to prioritize tasks effectively, optimizing workflow and ensuring efficient operations. Recognized for consistently delivering high-quality work. Now up to undertake new challenges, eager to contribute good quality service and be a part of an ambitious team.
Overview
9
9
years of professional experience
Work History
Property Onboarding Coordinator
MadeComfy
Sydney, NSW
01.2022 - Current
- Proficient in managing relationships with property owners and licensee partners. Excel in setting clear expectations about services.
- Effectively coordinated with various departments both domestically and internationally to ensure efficient listing of properties and onboarded more than 500 properties with over %80 CSAT score
- Educated property owners and licensee partners about MadeComfy's services through phone and in-person meetings.
- Proficient in working with different departments and external stakeholders to meet deadlines and set properties live within expected timeframe.
- Adept at capturing comprehensive property information through organized reports and effective communication with property owners and partners at various stages throughout onboarding process.
Customer Service Advisor, ANZ
Menulog
Sydney, NSW
08.2021 - 01.2022
- Provided first point of contact resolution to customers through all access channels for all enquiries
- Took ownership of escalated requests across all critical and advanced lines of business
- Practiced empathy to frustrated users and turn their negative experiences into positive ones
- Assisted customers on call and chat each day in fast-paced working environment while consistently exceeding 85% quality score.
Guest Service Agent
Courtyard by Marriott
05.2021 - 07.2021
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction
- Provided guest assistance and information regarding local attractions and points of interest
- Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage
- Maximized sales revenues through upselling and marketing programs.
Customer Service Team Supervisor
El Churro Spanish Restaurant
03.2019 - 04.2021
- Established positive rapport with customers, managers, and customer service team members to maintain positive and successful work environment
- Worked with managers to identify supply needs, verified products, and checked delivery totals
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
Global Sales Administrator
Wyndham Hotel Group
11.2016 - 05.2018
- Supported EMEA Global Sales team by providing administrative services
- Coordinated Request for Proposal (RFP) process throughout EMEA region on behalf of Global Sales team, hotels & clients
- Communicated directly with more thanfranchised hotel teams to give training, support, and deliver opportunities through Wyndham Hotel Group systems
- Collaborated across time zones with different teams to run business smoothly.
Account Executive
Hotelspro
12.2014 - 11.2016
- Analyzed rates and availabilities in existing and new hotels
- Served as liaison between Destination Management Companies and contracted hotels to resolve any issues smoothly and quickly
- Communicated with partners to manage relationships to identify sales and performance problems and to analyze competitor benchmarking through price comparisons
- Supervised and mentored a team of 10 Data Specialists as Account Executive
- Planned and executed Skype calls for hoteliers and DMCs to deliver training on how to use company systems.
Education
Bachelor of Science - Tourism Management
Dokuz Eylul University
Turkey08.2014
Skills
- Software Experience
- Salesforce
- Microsoft Office
- Breezeway
- Hostfully
- Keyzapp
- Leadership / Organizational
- Ability to handle multiple tasks and work under pressure to meet deadlines
- Managed webinars to train hoteliers and clients on systems (Salesforce, Extranet, Compass)
- Supervised and mentored team of 10 Data Specialists
- Arranged meetings with Destination Management Companies to solve current issues
- Teamwork / Communication
- Ability to work in a team environment
- Familiar with multi-cultural work environment
- Account Management
- Customer Service
Professional Development
- Opera Reservation Systems - Marriott International - 2021
- Certification of Galileo Central Systems - Turkish Airlines - 2013
- Crisis Management in Tourism Sector' Symposium - World Tourism Forum Istanbul - 2010
Hobbies and Interests
- Certified Open Water Diver - Scuba Schools International
- Rock Climbing
- Hiking
References
Referees available upon request.
Timeline
Property Onboarding Coordinator
MadeComfy
01.2022 - Current
Customer Service Advisor, ANZ
Menulog
08.2021 - 01.2022
Guest Service Agent
Courtyard by Marriott
05.2021 - 07.2021
Customer Service Team Supervisor
El Churro Spanish Restaurant
03.2019 - 04.2021
Global Sales Administrator
Wyndham Hotel Group
11.2016 - 05.2018
Account Executive
Hotelspro
12.2014 - 11.2016
Bachelor of Science - Tourism Management
Dokuz Eylul University