Burcu Baris
Sydney,NSW
Summary
Result-driven professional with 10 years of extensive experience in the Tourism & Hospitality industry. Proven expertise in account and property management, customer service, and sales administration. Possesses exceptional time management skills and a high sense of responsibility. Demonstrated ability to prioritize tasks effectively, optimizing workflow and ensuring efficient operations. Recognized for consistently delivering high-quality work. Now up to undertake new challenges, eager to contribute good quality service and be a part of an ambitious team.
Overview
9
9
years of professional experience
Work History
Property Onboarding Coordinator
MadeComfy
01.2022 - Current
- Proficient in managing relationships with property owners and licensee partners. Excel in setting clear expectations about services.
- Effectively coordinated with various departments both domestically and internationally to ensure efficient listing of properties and onboarded more than 500 properties with over %80 CSAT score
- Educated property owners and licensee partners about MadeComfy's services through phone and in-person meetings.
- Proficient in working with different departments and external stakeholders to meet deadlines and set properties live within expected timeframe.
- Adept at capturing comprehensive property information through organized reports and effective communication with property owners and partners at various stages throughout onboarding process.
Customer Service Advisor, ANZ
Menulog
08.2021 - 01.2022
- Provided first point of contact resolution to customers through all access channels for all enquiries
- Took ownership of escalated requests across all critical and advanced lines of business
- Practiced empathy to frustrated users and turn their negative experiences into positive ones
- Assisted customers on call and chat each day in fast-paced working environment while consistently exceeding 85% quality score.
Guest Service Agent
Courtyard by Marriott
05.2021 - 07.2021
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction
- Provided guest assistance and information regarding local attractions and points of interest
- Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage
- Maximized sales revenues through upselling and marketing programs.
Customer Service Team Supervisor
El Churro Spanish Restaurant
03.2019 - 04.2021
- Established positive rapport with customers, managers, and customer service team members to maintain positive and successful work environment
- Worked with managers to identify supply needs, verified products, and checked delivery totals
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
Global Sales Administrator
Wyndham Hotel Group
11.2016 - 05.2018
- Supported EMEA Global Sales team by providing administrative services
- Coordinated Request for Proposal (RFP) process throughout EMEA region on behalf of Global Sales team, hotels & clients
- Communicated directly with more thanfranchised hotel teams to give training, support, and deliver opportunities through Wyndham Hotel Group systems
- Collaborated across time zones with different teams to run business smoothly.
Account Executive
Hotelspro
12.2014 - 11.2016
- Analyzed rates and availabilities in existing and new hotels
- Served as liaison between Destination Management Companies and contracted hotels to resolve any issues smoothly and quickly
- Communicated with partners to manage relationships to identify sales and performance problems and to analyze competitor benchmarking through price comparisons
- Supervised and mentored a team of 10 Data Specialists as Account Executive
- Planned and executed Skype calls for hoteliers and DMCs to deliver training on how to use company systems.
Education
Bachelor of Science - Tourism Management
Dokuz Eylul University
Turkey08.2014
Skills
- Software Experience
- Salesforce
- Microsoft Office
- Breezeway
- Hostfully
- Keyzapp
- Leadership / Organizational
- Ability to handle multiple tasks and work under pressure to meet deadlines
- Managed webinars to train hoteliers and clients on systems (Salesforce, Extranet, Compass)
- Supervised and mentored team of 10 Data Specialists
- Arranged meetings with Destination Management Companies to solve current issues
- Teamwork / Communication
- Ability to work in a team environment
- Familiar with multi-cultural work environment
- Account Management
- Customer Service
Professional Development
- Opera Reservation Systems - Marriott International - 2021
- Certification of Galileo Central Systems - Turkish Airlines - 2013
- Crisis Management in Tourism Sector' Symposium - World Tourism Forum Istanbul - 2010
Hobbies and Interests
- Certified Open Water Diver - Scuba Schools International
- Rock Climbing
- Hiking
References
Referees available upon request.
Timeline
Property Onboarding Coordinator
MadeComfy
01.2022 - Current
Customer Service Advisor, ANZ
Menulog
08.2021 - 01.2022
Guest Service Agent
Courtyard by Marriott
05.2021 - 07.2021
Customer Service Team Supervisor
El Churro Spanish Restaurant
03.2019 - 04.2021
Global Sales Administrator
Wyndham Hotel Group
11.2016 - 05.2018
Account Executive
Hotelspro
12.2014 - 11.2016
Bachelor of Science - Tourism Management
Dokuz Eylul University
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