Summary
Overview
Work History
Education
Skills
Timeline
Generic

BURHAN AJMAL

Adelaide,Australia

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience

Work History

Delivery Driver

Amazon Flex
04.2023 - 08.2023


  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.

Customer Service Representative

Dodo
05.2022 - 07.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Warehouse Worker

Two Providores
01.2022 - 04.2022
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Wrapped pallets in shrink wrap prior to loading.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Maintained clean, orderly work environment free of hazards.

Manager

Carsaz Industries
02.2017 - 11.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.

Assistant Admin Officer

Mohsin Public School
01.2014 - 12.2016
  • Supervised, directed and evaluated assigned staff members and newly hired officers.
  • Arranged conference rooms and facilities to prepare for meetings.
  • Maintained digital databases, physical files and area logs.
  • Evaluated correspondence, contracts and other business documentation for accuracy.
  • Conducted surveillance to detect suspicious activity.

Education

Automotive Diploma - Automotive

Skill Australian Institute
Adelaide

Certificate - Security Certificate

Australia Academic Solutions
Adelaide, SA
10.2023

Skills

  • Cleaning and Organization
  • Pallet Jacks
  • Health and Safety
  • Stocking and Replenishing
  • Delivery Scheduling
  • Shipping and Receiving
  • Purchase Order Review
  • Picking and Packing
  • Product Signage and Labeling
  • Active Listening
  • Understanding Customer Needs
  • Time Management

Timeline

Delivery Driver

Amazon Flex
04.2023 - 08.2023

Customer Service Representative

Dodo
05.2022 - 07.2022

Warehouse Worker

Two Providores
01.2022 - 04.2022

Manager

Carsaz Industries
02.2017 - 11.2020

Assistant Admin Officer

Mohsin Public School
01.2014 - 12.2016

Automotive Diploma - Automotive

Skill Australian Institute

Certificate - Security Certificate

Australia Academic Solutions

Similar Profiles

CREATE PROFILE
BURHAN AJMAL