Burim Saliji
Wongawilli
Summary
I am A Motivated and skilled professional with over five years of experience in commercial and residential window installations, as well as service and warranty for a window and door manufacturer. Possesses exceptional skills in liaising with builders and customers to troubleshoot and resolve any issues with windows, doors, and hardware. Strong work ethic, effective time management, and problem-solving abilities combined with proficiency in hand and power tools and measuring equipment. Proven ability to work in a team environment and lead and manage small teams, with effective communication and conflict resolution skills. Also experienced in graphic arts, print production, and customer service.
Overview
19
19
years of professional experience
Work History
Service and Warranty
Hanlon Windows
06.2021 - Current
- Liaise with builders and customers to resolve any problems with windows, doors, and hardware
- Troubleshoot any issues with products and provide solutions
- Provide excellent customer service and support
Tradesman Window Installer
Sole Trader Under AL & B Saliji
08.2014 - 05.2021
- Install commercial and residential windows
- Fabricate windows
- Cut and fit glass
- Read and interpret site plans
- Level head and sill
- Caulk windows
- Install hardware
- Take site measurements
- Perform service works
Head Printer
Kwik Kopy Wollongong
05.2006 - 08.2014
- Ran and maintained 4-color press
- Worked on pre-press operations
- Cut and finished jobs
- Managed and ordered stock levels
- Liaised with customers
- Trained apprentices
Education
Diploma in IT Web Development - IT
Coder Academy
02-2024
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
Focus Capabilities
Aware of personal skills and strengths, willing to learn and undertake new challenges, resourceful in seeking relevant tools and knowledge, hardworking and able to work effectively both in a team and independently, open to feedback to improve skills and complete tasks to a high standard., Use clear and concise communication to ensure understanding of job requirements, adjust communication style based on audience, communicate professionally with all stakeholders, value teamwork and input of others while also confidently making suggestions and developing action plans, consider different perspectives and contexts, respect diversity in communication, select appropriate communication method for the situation., Committed to customer service, able to communicate effectively with peers and customers, align personal goals with department values of Excellence, Equity, Accountability, Trust, Integrity, and Service, focus on identifying and providing what the customer requires to a high standard within required timeframe and budget, adaptable and flexible to cater to unexpected situations., Able to analyze and identify problems, use creativity and persistence to resolve issues, consider multiple angles and determine best possible solution, seek input from colleagues, willing to try new things and learn new skills, monitor and evaluate outcomes and determine best practices.
Timeline
Service and Warranty
Hanlon Windows
06.2021 - Current
Tradesman Window Installer
Sole Trader Under AL & B Saliji
08.2014 - 05.2021
Head Printer
Kwik Kopy Wollongong
05.2006 - 08.2014
Diploma in IT Web Development - IT
Coder Academy
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