Burim Saliji
Wongawilli
Summary
Motivated and skilled IT professional transitioning from a hands-on technical background in window installation and manufacturing to a career in IT support. Recently completed a Diploma in IT Web Development from Coder Academy, with a strong foundation in troubleshooting, problem-solving, and customer service. Experienced in working with clients to diagnose and resolve issues efficiently. Adept at using various software tools, managing hardware, and providing technical support. Seeking an IT Help Desk or Technical Support role to leverage problem-solving skills, technical knowledge, and strong communication abilities.
Overview
19
19
years of professional experience
Work History
Service and Warranty Technician
Hanlon Windows
06.2021 - Current
- Provided technical troubleshooting and problem resolution for windows, doors, and hardware.
- Acted as the primary contact for customer support, identifying and resolving product issues.
- Worked closely with teams to diagnose, document, and resolve service requests efficiently.
- Used diagnostic tools and measuring equipment, improving analytical and problem-solving skills.
- Developed strong communication and conflict resolution abilities while liaising with builders and clients.
Window Installer
Sole Trader
08.2014 - 05.2021
- Maintained a clean worksite, ensuring the least amount of disruption to clients'' homes during the installation process.
- Installed various window types in both residential and commercial buildings.
- Accurately took measurements and made calculations for precise cutting and fitting of material.
- Enhanced team productivity through effective collaboration and communication during window installations.
Head Printer
Kwik Kopy
05.2006 - 08.2014
- Managed pre-press operations, requiring attention to detail and working with digital systems.
- Provided technical support for printing equipment, troubleshooting malfunctions.
- Trained apprentices, demonstrating strong communication and mentoring abilities.
- Maintained and ordered stock, showcasing organizational skills.
Education
Certificate IV - Web Development
Academy of Interactive Technology
Sydney, NSW03-2024
Skills
- Technical Support & Troubleshooting
- Operating Systems: Windows (familiar with installation, configuration, and troubleshooting)
- Software Installation & Configuration
- Networking Basics: TCP/IP, DHCP, DNS, VPN
- Customer Service & Communication
- Ticketing Systems & Remote Support Tools
- Hardware Setup & Maintenance
- Active Directory (basic user account management)
- Problem Solving & Critical Thinking
- Time Management & Organization
- Team Collaboration & Conflict Resolution
- Adaptability & Willingness to Learn
Technical Proficiency
- Operating Systems: Windows 10/11, basic Linux familiarity
- Software: Microsoft Office Suite, Remote Desktop tools, Ticketing Systems
- Networking: Basic troubleshooting of routers, modems, and network configurations
- Hardware: PC assembly, component troubleshooting, peripheral setup
Professional Development & Strengths
- Passionate about technology and eager to expand IT knowledge and certifications.
- Experienced in problem-solving and handling technical queries from customers.
- Strong interpersonal skills with a customer-first mindset.
- Adaptable and quick learner, capable of handling new software and troubleshooting techniques.
Timeline
Service and Warranty Technician
Hanlon Windows
06.2021 - Current
Window Installer
Sole Trader
08.2014 - 05.2021
Head Printer
Kwik Kopy
05.2006 - 08.2014
Certificate IV - Web Development
Academy of Interactive Technology
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