Burramuku Manikantareddy
Desktop Support Engineer
Sydney ,NSW
Summary
Accomplished Desktop Support Engineer with a proven track record at Delivery Centric Pty Ltd, adept in IT security protocols and Agile Project Management. Excelled in enhancing cloud platform performance and security, significantly improving system usability and user satisfaction. Demonstrates exceptional problem-solving abilities and a commitment to maintaining high-quality standards in IT solutions.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Desktop Support Engineer
Delivery Centric Pty Ltd
06.2022 - Current
- Assist in the development, enhancement, and ongoing maintenance of the organization’s cloud platforms to ensure optimal performance and security.
- Collaborate in business process analysis, testing, and related software development tasks to meet organizational objectives.
- Prepare and maintain comprehensive business, functional, and system requirements documentation to align with stakeholder needs.
- Evaluate and manage database systems, client setup, and configuration to optimize software performance and user experience.
- Lead functional, integration, and User Acceptance Testing (UAT) to ensure the quality and usability of software and database applications.
- Provide proactive support for production systems, including diagnostics and resolution of technical issues, in line with Service-Level Agreements (SLAs).
- Address and resolve end-user system inquiries promptly, ensuring high levels of user satisfaction.
- Manage and resolve critical system issues, working with stakeholders to identify root causes and implement corrective actions.
- Diagnose technical problems, prevent escalation, and ensure proper tracking of solutions throughout the resolution process.
- Design, develop, unit test, debug, and document new and amended programs in accordance with provided specifications and coding standards.
- Utilize SQL and other relevant programming languages to maintain and optimize database-driven applications.
- Analyse user needs and software requirements to assess feasibility and develop system designs while working with stakeholders to refine specifications and timelines.
- Create technical documentation, user guides, and training materials, and conduct formal training sessions to facilitate system adoption.
- Take ownership of deploying functional solutions, including creating and executing test plans to ensure systems meet quality and integrity standards.
- Use project management methodologies to ensure timely project delivery while maintaining adherence to quality standards and timelines.
Desktop Support Engineer
Way Beyond Solutions
05.2021 - 05.2022
- Assisted in the development, upgrade, and maintenance of all cloud platforms within the organization.
- Participated in business process analysis, testing, and various software development project tasks.
- Prepared and maintained business, functional, and system requirement documents.
- Evaluated and understood database management and client setup/configuration.
- Led functional and integration testing, user acceptance testing (UAT), and usability testing of software and database applications.
- Provided support, analysis, diagnostics, and problem resolution for production systems in accordance with the organization’s Service-Level Agreements (SLA).
- Responded promptly to end users’ needs and general system inquiries.
- Managed critical system issues and liaised with relevant stakeholders to resolve problems.
- Diagnosed and resolved technical problems, prevented problem escalation, and tracked solutions.
- Designed, created, unit tested, debugged, and documented new and amended programs from supplied specifications in accordance with agreed standards.
- Worked with programming languages, specifically SQL.
- Analyzed user needs and software requirements to determine design feasibility and time constraints, consulted with customers about software design and maintenance, and presented ideas for system improvements.
- Handled multiple project responsibilities simultaneously, prioritized work, and resolved technical emergencies as they arose.
- Obtained business requirements from various stakeholders, formulated business blueprints, and supported the translation into functional requirements.
- Created technical user and training documentation and conducted formal training sessions for end users.
- Took responsibility for deploying functional solutions, including creating, adopting, and implementing system test plans to ensure the quality and integrity of the system.
- Ensured adherence to timelines and quality standards using project management methodologies.
Education
Master of Science - Network Engineering
Charles Sturt University
Sydney, NSW 04.2001 -
Bachelor of Technology - Electrical And Electronics Engineering
JNT University
Kakinada, India 04.2001 -
Skills
IT security protocols
LAN/WAN
TCP/IP
MySQL
Active Directory
ITIL Framework,
Agile Project Management Tools
Microsoft Azure
AWS
Identity management Systems
SAP Data Services
VPN Management
Remote Support
Certification
AWS certified Solution Architect Associate
Timeline
AWS certified Solution Architect Associate
11-2024
Oracle Certified Expert Database SQL
11-2022
Desktop Support Engineer
Delivery Centric Pty Ltd
06.2022 - Current
Desktop Support Engineer
Way Beyond Solutions
05.2021 - 05.2022
Master of Science - Network Engineering
Charles Sturt University
04.2001 -
Bachelor of Technology - Electrical And Electronics Engineering
JNT University
04.2001 -
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