Bushra Binte Shahadat
Punchbowl,NSW
Summary
As a results-driven professional with good track record in the travel industry, adept at delivering exceptional customer experiences and driving business growth, I would like to transitioning to the IT sector with a passion for technology and a commitment to mastering new skills.
Possessing a solid foundation in customer service, project management, and problem-solving, coupled with a keen interest in emerging technologies.
I have known for adaptability, resilience, and a proactive approach to challenges. I Eager to leverage transferable skills and embark on a new journey in the IT field, contributing to innovative solutions and driving organizational success.
Overview
7
7
years of professional experience
Work History
Owner
SYDNEY BANGLA BOOKS
PUNCHBOWL
11.2021 - Current
- Help clients to meet their requirements
- Managed time efficiently in order to complete all tasks within deadlines.
- Organise bulk supply and orders
- Social Media campaign
- Put together realistic budgets based upon costs and fees for successfully operating business
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability
- Conducted target market research to discover customer needs and analyze competitor trends
- Assessed damaged materials and notified suppliers to damage & quality control
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
Online Travel Consultant
Flight Care Agency
Punchbowl
01.2017 - Current
- Provide accurate travel information
- Make air ticket, car, hotel & Cruise bookings
- Create Itineraries & other travel documents
- Arrange special requirements to meet clients' demand
- Inform clients about cancellation policies, fines, terms & condition
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings
- Maintain up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers
- Learned and adapted quickly to new technology and software applications
- Boosted online bookings through effective promotion and presentation of travel packages
Business Travel Consultant
QBT Australia
Mascot, NSW
02.2018 - 05.2019
- Arrange domestic flights, cars & hotels for Australian prime minister’s cabinet & Australian Armed force travellers
- Price the bookings on Pre-organised Govt rates
- Make sure all travellers' profiles' and their Govt credit cards are up to date before finalise the Itinerary
- Match travellers' demand within the Govt rates.
- Teamed up with colleagues and divided the tasks in emergency situation
- Provided exceptional customer service, addressing concerns and resolving issues promptly
- Coordinated group travel arrangements for meetings or events involving attendees from multiple locations.
- Update info & end big booking Ques in Amadeus system without making any mistakes
- Proven ability to learn quickly and adapt to new situations
Education
Advanced Diploma - Tourism And Travel Management
Sydney TAFE
Sydney06.2018
Certificate III - Business Administration And Management
Navitas- Learning Sphere
Bankstown, NSW12.2016
Skills
- Good at AMADEUS software
- Microsoft office: MS Words, PowerPoint & Excel
- Basic: Cisco networking
- Able work under Pressure
- Prioritising tasks & good at time management
- Initiative to solve any problem
- Better organiser
- Cooperative in Team environment
- First Aid
- Language: English & Bangla (Speaking & Written fluency) Urdu & Hindi (Spoken only)
Accomplishments
- STATEMENT OF PARTICIPATION in Plan A Cruise Month Expo and Marcy Ships Fund Raiser Event
- Advance Travel Industry Training- Holland America Line
- Aussie Specialist Agent- Tourism Australia
- Small Ship Cruising Specialist Accreditation Programme- Captain Cook Cruises
- Hong Kong Specialist Training Courses- Hong Kong Tourism Board
- Fiji Matai Specialist Training Programme- Fiji Matai Happiness Specialist
- Thai Specialist Programme- Amazing Thailand
References
- Qudrat E Kuda, Managing Director, Compass Advisory Service Pty Ltd, 0403 294 736, qudrat@compassadvisory.com.au
- Fiona Cox, Teacher- Travel & Tourism, Sydney TAFE, 0439 516 502, fiona.cox2@tafensw.edu.au
- Flora Samarian, Volunteer Co-ordinator, Mission Australia, 040. … …
References
Faheem Syed
AFGA Accountants
Bankstown NSW 2200
P: 0435 797 376
Timeline
Owner
SYDNEY BANGLA BOOKS
11.2021 - Current
Business Travel Consultant
QBT Australia
02.2018 - 05.2019
Online Travel Consultant
Flight Care Agency
01.2017 - Current
Advanced Diploma - Tourism And Travel Management
Sydney TAFE
Certificate III - Business Administration And Management
Navitas- Learning Sphere