BUSHRA IMTIAZ

VIC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

years of professional experience

Certification

Work History

Zeem Communications

Customer Service Representative

10.2022 - 06.2023

Job overview

With strong customer engagement skills, I promptly and professionally respond to inquiries, requests, and complaints
My ability to learn quickly about allows me to provide accurate and detailed information about new products, services, and policies
Through effective issue resolution, I efficiently resolve customer problems and escalate complex issues when necessary
Proficient in order processing, I handle transactions such as orders, returns, exchanges, and refunds with precision
My meticulous approach to record keeping ensures accurate customer records and documentation are well-maintained
With adeptness in multichannel interaction, I efficiently manage high volumes of customer interactions via phone, email, and chat.

Hookah Pani – Restaurant, Brunswick

Manager and Front Staff Officer

06.2021 - 08.2022

Job overview

Customer service expert with restaurant ownership experience skilled at handling diverse inquiries and resolving issues promptly
Excellent communication from running the restaurant, ensuring effective interactions with customers and staff
Proficient in cash handling and reconciliation due to restaurant financial management
Highly motivated to deliver outstanding service from restaurant ownership, building community relationships
Calmly and confidently manages challenging situations through restaurant customer interactions
Adaptable to digital engagement channels, leveraging typing skills from restaurant operations.

Education

IIUI

Master’s from Business Administration, Human Resources, Marketing

IUB

Bachelor’s from Economics and International Relations, Economics, International Relations

Skills

PROFESSIONAL SKILLS
Microsoft Word, Excel, Outlook, Access, PowerPoint, and Publisher
Confident in using point of sale technology
Optimizing computers Extensive experience in Pivotal Tracker and other management software

Personal Skills -Content Writing Experience (Press releases, blogs, and articles on various topics)
Good communication and researching skills Well organized and supportive
Multi-Tasking and excellent time Management skills

Certification

Certificate IV in Real Estate Practice - 2023/01
Trainings completed for First Aid,
White Card and Working at Heights,
Google Digital Marketing and E-commerce Professional
Certificate and Food Safety Certificate

Languages

Urdu

Professional Working

Punjabi

Limited Working

Timeline