Summary
Overview
Work History
Education
Skills
Professional Highlights
Timeline
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Bushra Khan

Bushra Khan

Warrawong,NSW

Summary

I am a results-driven professional with a diverse background in customer service, public relations, and leadership, gained from roles in the aviation, hospitality, and education sectors. My experience as a Duty Manager at Sage Hotel Wollongong, along with my previous positions as a Flight Attendant and Public Relations Manager, has equipped me with the ability to manage teams effectively, resolve complex issues swiftly, and maintain a high standard of service under pressure. I excel in creating positive customer experiences, leading cross-functional teams, and managing public relations initiatives. I am committed to driving excellence and innovation in every role I undertake.

Overview

15
15
years of professional experience

Work History

Duty Manager

Sage Hotels
07.2023 - Current
  • Oversee daily operations of the hotel to ensure smooth functioning and exceptional guest service.
  • Manage and coordinate staff across various departments, ensuring alignment with hotel standards and policies.
  • Address and resolve guest complaints and issues promptly, maintaining high levels of guest satisfaction.
  • Supervise front desk operations, including check-in, check-out, and guest inquiries, ensuring efficient service delivery.
  • Monitor and manage hotel occupancy, room rates, and booking systems to optimize revenue and occupancy levels.
  • Ensure compliance with health, safety, and security regulations across all hotel operations.
  • Conduct regular inspections of hotel facilities to ensure cleanliness, maintenance, and functionality.
  • Assist in training and development of staff, promoting a culture of excellence and continuous improvement.
  • Liaise with other department managers to coordinate activities and resolve issues that may arise.
  • Prepare and submit daily operational reports to senior management, highlighting key performance metrics and areas for improvement.
  • Implement and enforce hotel policies and procedures to ensure consistent service delivery and operational efficiency.
  • Manage emergency situations and ensure the safety and well-being of both guests and staff during such events.
  • Support marketing and promotional activities to drive business growth and enhance the hotel's reputation.

Public Relations Manager

Al Sidra Global FZCO
05.2022 - 01.2023
  • Developed and executed comprehensive PR strategies to enhance the company's brand image and reputation.
  • Managed media relations, including drafting press releases, organizing press conferences, and coordinating media inquiries.
  • Created and maintained strong relationships with key media outlets, influencers, and stakeholders.
  • Led crisis communication efforts, effectively managing the company's public response during critical situations.
  • Planned and coordinated promotional events and public appearances to increase brand visibility.
  • Oversaw the creation of engaging content for various communication channels, including social media, blogs, and newsletters.
  • Collaborated with marketing and other departments to ensure consistent messaging across all platforms.
  • Analyzed the effectiveness of PR campaigns and provided detailed reports to guide future strategies.
  • Managed and mentored a team of PR professionals, fostering a culture of creativity and excellence.

Cabin Supervisor

Qatar Airways
01.2012 - 01.2017
    • Supervised and led the cabin crew team, ensuring the highest standards of service, safety, and compliance during flights.
    • Conducted pre-flight briefings to communicate flight details, safety protocols, and service standards to the crew.
    • Managed in-flight customer issues, resolving escalated concerns and ensuring passenger satisfaction.
    • Ensured strict adherence to safety regulations and protocols, conducting regular safety checks throughout the flight.
    • Oversaw the delivery of in-flight services, including meal distribution, duty-free sales, and special passenger requests.
    • Evaluated crew performance and provided constructive feedback to support their professional development.
    • Managed emergency situations with composure, ensuring the safety and well-being of passengers and crew.
    • Prepared post-flight reports detailing cabin operations, incidents, and crew performance.

Flight Attendant

Kingfisher
01.2011 - 01.2012
  • Provided exceptional in-flight service to passengers, ensuring comfort, safety, and satisfaction throughout the journey.
  • Assisted passengers with boarding, seating, and stowing carry-on luggage, ensuring compliance with airline policies.
  • Responded to passenger inquiries and resolved issues promptly, maintaining a high standard of customer service.
  • Administered first aid and handled medical emergencies with professionalism and care.
  • Served meals and beverages, accommodating special requests and dietary restrictions as needed.

Primary School Teacher

Alpine Public High School
01.2010 - 01.2011
  • Plan and deliver engaging lessons aligned with the curriculum.
  • Assess and evaluate student progress through assignments and tests.
  • Foster a positive and inclusive classroom environment.
  • Provide individualized support to help students achieve academic success.
  • Communicate regularly with parents and guardians regarding student performance.

Education

MBA - Hospitality and Management

Jaipur National University
India
01.2022

B.COM - Accounting

Bundelkhand University
India
01.2011

INTERMEDIATE -

Sunny Convent Inter College
India

HIGH SCHOOL -

Sunny Convent Inter College
India

Certificates -

Certificates

Skills

  • Customer Service Excellence: Delivered top-tier customer service and resolved issues in high-pressure settings
  • Leadership and Team Management: Led and mentored teams to ensure high performance and adherence to standards
  • Public Relations and Communication: Developed PR strategies, managed media relations, and handled crisis communication
  • Operational Management: Oversaw daily operations, ensuring efficiency, safety, and guest satisfaction
  • Emergency Response and Safety: Managed emergencies with trained proficiency in First Aid and CPR
  • Hospitality Management: Enhanced guest experiences through effective management of hotel operations
  • Teaching and Training: Planned and delivered educational content while mentoring and training staff
  • Multilingual Communication: Fluent in English, Urdu, and Hindi for effective communication with diverse audiences
  • Adaptability and Flexibility: Thrived in dynamic environments, adapting quickly to changing roles
  • Organizational and Time Management: Effectively managed multiple tasks with strong organizational skills

Professional Highlights

  • Recognized for delivering exceptional customer service and leading teams across various industries.
  • Effectively managed crisis situations, ensuring safety and maintaining a positive brand image.
  • Successfully developed and implemented PR strategies, enhancing brand visibility.
  • Fluent in multiple languages, enabling strong communication with diverse clients and stakeholders.
  • Awarded for outstanding performance and consistently contributing to team success.

Timeline

Duty Manager

Sage Hotels
07.2023 - Current

Public Relations Manager

Al Sidra Global FZCO
05.2022 - 01.2023

Cabin Supervisor

Qatar Airways
01.2012 - 01.2017

Flight Attendant

Kingfisher
01.2011 - 01.2012

Primary School Teacher

Alpine Public High School
01.2010 - 01.2011

MBA - Hospitality and Management

Jaipur National University

B.COM - Accounting

Bundelkhand University

INTERMEDIATE -

Sunny Convent Inter College

HIGH SCHOOL -

Sunny Convent Inter College

Certificates -

Certificates

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