Bushra Zaman
Bankstown,Australia
Summary
Dynamic assistant manager with extensive experience at Kimpton Margot Sydney, adept at training staff and optimizing operations. Proven ability to enhance guest satisfaction through effective time management and high standards of cleanliness. Proficient in MS Excel and skilled in delivering exceptional customer service, contributing to memorable guest experiences.
Overview
11
11
years of professional experience
Work History
Assitant manager (2IC)
Kimpton Margot Sydney
sydney, Australia
01.2024 - Current
- Daily allocations of rooms and duties
- Coordinate and supervise training of staff
- Coordination of workforce to meet daily deadlines
- Delivering efficient preparation, cleanliness and presentation of guest rooms in accordance with Hotel standards and guest expectations
- Effective time management capabilities with a methodical management style
- Attend to guest inquiries and requests
- Providing and maintaining a high standard of cleanliness, hygiene and comfort in guest accommodation
- Carrying out key daily tasks in the Housekeeping Department and most importantly delivering a high level of customer service to actively contribute to the company vision of making holiday dreams come true
In charge of HSK department
Pier one Sydney Haebour
Dawes point, Australia
11.2023 - 01.2024
- Daily allocations of rooms and duties
- Coordinate and supervise training of staff
- Coordination of workforce to meet daily deadlines
- Delivering efficient preparation, cleanliness and presentation of guest rooms in accordance with Hotel standards and guest expectations
- Effective time management capabilities with a methodical management style
- Attend to guest inquiries and requests
- Providing and maintaining a high standard of cleanliness, hygiene and comfort in guest accommodation
- Carrying out key daily tasks in the Housekeeping Department and most importantly delivering a high level of customer service to actively contribute to the company vision of making holiday dreams come true
Weekend supervisor.//2IC
Rydges, Bankstown
Bass hill, Australia
06.2022 - 11.2023
- Daily allocations of rooms and duties
- Coordinate and supervise training of staff
- Coordination of workforce to meet daily deadlines
- Delivering efficient preparation, cleanliness and presentation of guest rooms in accordance with Hotel standards and guest expectations
- Effective time management capabilities with a methodical management style
- Attend to guest inquiries and requests
- Providing and maintaining a high standard of cleanliness, hygiene and comfort in guest accommodation
Weekend supervisor.//2IC
Rydges, Bankstown and Travelodge Bankstown
Bass hill, Australia
06.2016 - 06.2020
- Daily allocations of rooms and duties
- Coordinate and supervise training of staff
- Coordination of workforce to meet daily deadlines
- Delivering efficient preparation, cleanliness and presentation of guest rooms in accordance with Hotel standards and guest expectations
- Effective time management capabilities with a methodical management style
- Attend to guest inquiries and requests
- Providing and maintaining a high standard of cleanliness, hygiene and comfort in guest accommodation
- Carrying out key daily tasks in the Housekeeping Department and most importantly delivering a high level of customer service to actively contribute to the company vision of making holiday dreams come true
Production Worker
Hecham Coffee and Nut Roster
Lakemba, Australia
10.2013 - 04.2014
- Knowledge about pressing, shaping, pouring, packing, labelling
- Has great written and verbal communication skills
- Practical and applied mathematical knowledge including; weighing, counting, multiplying and subtraction
Education
M.Sc. - Zoology
Master of Science
BangladeshB.Sc. - Zoology
Bachelor of Science
BangladeshSkills
- MS Word
- MS Excel
- Power Point
- Visual Basic
- Hubos
- Unifocus
- Tanda
- Opera
References
- Imran Asif, Operation Manager Ahs, airman@ahshospitality.com.au, 0433208590
- Sourav Saha, Executive Housekeeper, Intercontinental Double Bay, saurav.saha@ahshospitality.com.au, 0401730098
Residency
Australian Citizen
Timeline
Assitant manager (2IC)
Kimpton Margot Sydney
01.2024 - Current
In charge of HSK department
Pier one Sydney Haebour
11.2023 - 01.2024
Weekend supervisor.//2IC
Rydges, Bankstown
06.2022 - 11.2023
Weekend supervisor.//2IC
Rydges, Bankstown and Travelodge Bankstown
06.2016 - 06.2020
Production Worker
Hecham Coffee and Nut Roster
10.2013 - 04.2014
M.Sc. - Zoology
Master of Science
B.Sc. - Zoology
Bachelor of Science
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