Busra Akdogan

- Led a team of 15 professionals in a retail environment, consistently driving performance to meet and exceed key targets.

- Surpassed sales expectations by achieving or exceeding monthly targets since assuming the role.

- Developed and implemented strategies to cultivate a team of high-performing sales champions, promoting a culture of excellence.

- Enhanced customer satisfaction by maintaining consistently high customer survey scores, reflecting the store’s commitment to superior service.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

• Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
• Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
• Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
• Guided customers through product selection, offering tailored recommendations based on individual needs.